Customer Service Representative
Resume:
Pamela Parker Lyles
Chicago, Illinois 60649
Cell: 708-***-****
E-Mail: *******************@*****.***
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
Skills
Strong verbal communication
Computer literate
ADS Software
Five Nine Cloud virtual call- center
PBX phone Systems
Data Entry
Excel
CRM
NCR Cash Register
Work History
June 2015 to July 2015
National Association Of Professional Women Chicago Il
Membership Coordinator
Called on members who have signed up for membership online to sell them a premium membership package over the phone
April 2015 to May 2015
Tele Pro Group Temoprary Staffing Chicago Il
Customer Service Representative
Call on research companies and clients to inform them about up coming conference about business and research strategies in business and marketing research I gave information about the date and location of the conference and information about early registration and discounts for registering early for the conference
September 2013 to April 2014
Macy's Department Store Chicago Il
Sales Associate
Developed positive customer relationships through friendly greetings and excellent service.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchase
look up customer credit information at the register open Macy's store accounts excepted customers payments for Macy's account at the register located merchandise from other Macy's stores also took phone orders and processed returns and exchange also open and close out the registers in the department as well as cashiering duties along with great customer service
March 2011 to May 2011
SD&A Tele Sales Inc Chicago Il
Membership Renewal Agent
Renewed subscriptions for patrons of the Chicago Symphony Orchestra for the up coming season also answered questions about ticket prices answered emails and sold additional ticket packages
November 2010 to January 2011
Macy's Department Stoer Chicago Il
Beauty Advisor- Part-Time Seasonal
Sold make-up and skin care products and fragrance in the cosmetics department
Developed positive customer relationships through friendly greetings and excellent service.
February 2008 to July 2008
Protel Inc Lansing Il
TSR Customer Service Representative
Call customers to inform them that they 've had been per-approve for a second chase credit card program for Visa or MasterCard I would explain to the customer about a one time application fee to process the application .I would also explain to them the terms and agreement in obtaining the card and if they fully understood the terms and agreement I would process the application over the phone
June 2007 to November 2007
Americall Tele Performance Direct Marketing Lansing Il
TSR Customer Service Repersentative
Call on J C Penney's credit card holder to sell them accidental life and term insurance . Also sold prescription discount cards to be used in the area.
Maintained friendly and professional customer interactions at all times.
Education
Kennedy King College Chicago Il,
none
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