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Customer Service Representative

Riverdale, IL
June 30, 2016

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Pamela Parker Lyles

**** ***** ********* ***

Chicago, Illinois 60649

Cell: 708-***-****


Professional Summary

Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.


Strong verbal communication

Computer literate

ADS Software

Five Nine Cloud virtual call- center

PBX phone Systems

Data Entry



NCR Cash Register

Work History

June 2015 to July 2015

National Association Of Professional Women Chicago Il

Membership Coordinator

Called on members who have signed up for membership online to sell them a premium membership package over the phone

April 2015 to May 2015

Tele Pro Group Temoprary Staffing Chicago Il

Customer Service Representative

Call on research companies and clients to inform them about up coming conference about business and research strategies in business and marketing research I gave information about the date and location of the conference and information about early registration and discounts for registering early for the conference

September 2013 to April 2014

Macy's Department Store Chicago Il

Sales Associate

Developed positive customer relationships through friendly greetings and excellent service.

Organized racks and shelves to maintain the visual appeal of the store.

Verified that all customers received receipts for purchase

look up customer credit information at the register open Macy's store accounts excepted customers payments for Macy's account at the register located merchandise from other Macy's stores also took phone orders and processed returns and exchange also open and close out the registers in the department as well as cashiering duties along with great customer service

March 2011 to May 2011

SD&A Tele Sales Inc Chicago Il

Membership Renewal Agent

Renewed subscriptions for patrons of the Chicago Symphony Orchestra for the up coming season also answered questions about ticket prices answered emails and sold additional ticket packages

November 2010 to January 2011

Macy's Department Stoer Chicago Il

Beauty Advisor- Part-Time Seasonal

Sold make-up and skin care products and fragrance in the cosmetics department

Developed positive customer relationships through friendly greetings and excellent service.

February 2008 to July 2008

Protel Inc Lansing Il

TSR Customer Service Representative

Call customers to inform them that they 've had been per-approve for a second chase credit card program for Visa or MasterCard I would explain to the customer about a one time application fee to process the application .I would also explain to them the terms and agreement in obtaining the card and if they fully understood the terms and agreement I would process the application over the phone

June 2007 to November 2007

Americall Tele Performance Direct Marketing Lansing Il

TSR Customer Service Repersentative

Call on J C Penney's credit card holder to sell them accidental life and term insurance . Also sold prescription discount cards to be used in the area.

Maintained friendly and professional customer interactions at all times.


Kennedy King College Chicago Il,


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