Sales Customer Service

Fatemeh Forouzan

Skokie, IL, *****_ Phone: ***-**2-8448_ Email: *******.********@*****.***

LinkedIn Page: https://www.linkedin.com/in/fatemehforouzan

SUMMARY

A recent graduate student who is seeking a full time position in the lodging industry. Demonstrable skills in analyzing reporting data and costumer services. Experienced in coordinating meetings, designing motivational sales plans, forecasting future sales, and marketing. Proficient with MS Office (Excel, Word, PowerPoint, Outlook), and fluent in English and Farsi (Persian).

EDUCATION

Roosevelt University, Chicago, IL May, 2016

Master of Science in Hospitality and Tourism Management

University of Tehran, Tehran, Iran June, 2007

Bachelor of Science in Business Administration; School of Management; Ranked top 5% in National Bachelor Entrance Exam and awarded full-fellowship

EMPLOYMENT

Golrang Co., Distribution Company- Detergent Department Tehran; Iran

Marketing and Sales Supervisor Oct 2010– July 2014

Handled customer inquiries and complaints

Planned and coordinated three main product launches for over 200 attendees each

Designed motivation plans for the sales group

Developed market analysis and implemented marketing strategies for the company’s brands

Forecasted the monthly promotions for each products and trained the sales members

Tarh Avaran - Consulting Company Tehran; Iran

Marketing Expert Dec 2008- Jul 2009

As a member of a BPI team (Business Improvement Process), recognized the failure and success factors and analyzed the ways the company could improve its performance.

Oudje Donia- Travel Agency Tehran; Iran

Marketing Expert Aug 2008- Dec 2008

Arranged a tour for the “Medica Exhibition”- International Trade Fair Exhibition in Dusseldorf, Germany

Marketed and sold tickets

Designed the brochure for the exhibition

Arranged for participants’ visa interviews in German embassy for the customers

VOLUNTEER SERVICES

A volunteer in the Beauty Changes Lives event, Chicago, IL, March, 2016.

Planner / Coordinator: A 2-day university-wide Human Rights Seminar for over 400 attendees in 2008.

CERTIFICATIONS

Cvent Supplier Network Certification of Excellence, USA 2015

Brand Identity Certification, Industrial Management Institute, Iran 2013

Tour Leader Certification, Cultural Heritage, Handcraft and Tourism Organization, Iran 2008

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