Customer Service Shift Supervisor
Resume:
Leanda Bloomquist
Prospective Teacher of History
Warren, OH 44484
********@****.***
EXPERIENCE
Austintown Fitch, Austintown Ohio —Student Teacher August 2023 - present
I work hand and hand with my supervisor and my cooperating teacher to develop lesson plans and improve my teaching. I also am an assistant Coach on their Speech Team.
Starbucks, Niles, Ohio — Barista, Barista Trainer, Shift Supervisor
October 2021 - present
I work with a team of other baristas to deliver a welcoming and consistent experience. I provide friendly customer service over the phone, at the register, and in the drive through. I have extensive knowledge on our recipes and procedures, as well as enjoy passing my knowledge onto new starbucks employees. I work hand and hand with my Store Manager to run shifts smoothly and efficiently by delegating tasks that are essential to the business, while strategizing business ideas that will I am also working on my Coffee Master certification.
Petsmart, Niles, Ohio — Core Associate
October 2020 - 2021
I was a part of the core safety team at Petsmart. Currently I am trained in stocking, petcare, specialty sales in petcare, over the phone ordering and customer service, and front cashier. I was also cross-trained in a dog grooming salon, where I would do paperwork, take calls, create invoices, and complete basic grooming services.
Vroom Auto, Niles, Ohio — Customer Service Agent
July 2020 - September 2020
I would answer phones and help direct people to proper departments. I would help in the process of buying or selling customers cars. As well as diffuse heated situations with unhappy customers . Books A Million, Niles, Ohio — Non-Book Lead
August 2019 - October 2020
I am in charge of merchandising both books and all of our general merchandise, as well as pulling drawers to be counted at the end of the night and throughout the day, with this I am also charged with running shifts (up to and including reprimanding insubordinate employees, delegating tasking sent to us by corporate, initiating directives and completing store sets, hitting ore sales initiatives, coaching associates on how we can approach tasking and sales goals more efficiently and effectively, and training new associates on register and merchandising). I also completed weekly payroll and completed closing tasks including creating change for the morning, and working on bank paperwork that keeps the stores financing in order. During morning/ opening shifts I print out directives and delegate them to the incoming associates. I work hand in hand with the General Manager to hire new team members that will add to the efficiency of the team. Finally I am one of the two Social Media Directors that works hand in hand with our corporate office to formulate our store’s brand on Facebook.
SKILLS
First Aid
OSHA
Microsoft Suit
Sales experience
Leadership experience
AWARDS
National Technical Honors
Society
Second Place Forensic
Medicine HOSA State
Leadership Conference
Competed at HOSA National
Leadership Conference
Silver Award - Girl Scouts
Gold Award - Girl Scouts
Volunteer Appreciation
Award - Girl Scouts
President's Award - Girl
Scouts
LANGUAGES
English, I am working on
becoming fluent in American
Sign Language, German, and
Spanish
PROJECTS
Girl Scouts - Troop 80008
Troop Leader
Girl Scouts - Troop 80598
Troop Leader (Formerly)
Girl Scouts - Service Unit 807
PR Director and Recuritor
Vanir Collective - Founder
KATE Assessment for
Teaching
Howland Dairy Queen, Howland, Ohio—ShiftLeader
February 2017-september 2017
I ran shifts, pulled cash register drawers, and preformed basic food service tasks
Warren Olympic Club, Warren, Ohio — Office Worker
May 2014 - August 2018
I tracked guests entrance and exit from the club, scheduled appointments to visit and tour the club. Aided in club enrollment, as well as enrollment in our swimming team, swim lessons, and tennis team. EDUCATION
Howland High School, Howland, Ohio — High School
Diploma
August 2014 - May 2018
Trumbull Career and Technical Center, Champion, Ohio — Biotechnology Certification
August 2016 - May 2018
I completed the Biotechnology Program, and I was certified in OSHA and First Aid.
Kent State University, Kent, Ohio
August 2018 - Current
I am working towards my Integrated Social Studies degree, with the hopes of teaching Social Studies (Civics, World History, and Ancient History) in grades 7-12.
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