Expert in technical interpretation of requirements and clearly written documentation, detailed Test Cycle development and User Acceptance Testing (UAT.) As a lead by example, hands on advocate for quality, I am quite successful in quickly developing quality communication channels across Customer, Business and IT disciplines. I've also filled the functional roles as a Business Analyst and Documentarian in soliciting, writing and maintaining Functional / Non-functional solution requirements to exacting standards for traceability, testability and training.
Confidential Pharmaceutical Client, IL May 2015 to April 2016
Position: QA Lead Analyst Methodology: Agile
Project Software: HP ALM / Quality Center
Main deliverables were requirements definition and to validate changes in web application controls / components across browsers. To support this, I evolved a close working relationship with end users to understand their view and use of the application. Captured these 'day in the life' stories as test scenarios and cases to ensure the actual business flows were thoroughly tested during System Integration, automated Regression testing and UAT.
As the leader of a regional Agile Team, defined team member requirements and action item traceability documentation to verify performance met Service Level Agreement requirements.
Used HP ALM to manage the test effort, capture requirements traceability and report real time test metrics.
BRIGHTSTAR CARE, Gurnee, IL Feb 2010 - Feb 2015
Position: QA Manager Methodology: Agile and Waterfall
Project Software: Microsoft (MS) Visual Studio 2012; Team Foundation Server; Test Manager; SharePoint 2010; Telerik .Net UI Controls; MS Office, Project 2007 and Visio 2010; Mozilla Bugzilla and Firebug
Originally the only BA/QA/Tester, initiated the company’s Quality Assurance Department to support a very large complex web based SaaS business management application. The System enables franchisees to manage their entire business process end-to-end. It has functional components / modules that address employee and customer management (CRM), product management, scheduling, integrated payroll (ADP) and billing (Microsoft Dynamics.)
Over time, budgeted for, grew and managed a 9 member QA Team comprised of local and off-shore members.
Initiated, wrote and maintained Quality Assurance test environment software / hardware standards; requirements traceability standards and defect triage procedures.
Originally a manual only QA Department, initiated, provided proof of concept documentation and implemented automated System and Regression testing, including hardware and virtualization requirements, across a broad spectrum of continuously evolving projects.
Wrote and managed complex test to requirements matrix documentation for all internally developed and integrated 3rd party software applications ensuring flexibility and reusability as requirements changed. Used Sharepoint to to store, organize and collaborate on project documentation and change requests.
Managed vendor Service Level Agreements to ensure contractual requirements were met. Using MS Project and Visio, initiated Key Performance Indicators throughout the Life Cycle to discover issues early within the analysis and development stages.
Performed manual 'hands on/head down' ad hoc testing outside planned activities to leverage experience.
Designed and documented Risk Management processes to determine where potential issues may exist that might impact project schedules, task timelines and quality goals.
Working closely with internal Business Leadership and external clients, wrote clear concise training material and 'Help' documentation for each release and managed multiple UATs through the use of these documents.
Led multi-discipline teams during application walkthroughs, reviews of test strategies and test status reports.
Mentored Development, QA and Support personnel during implementation of Quality Assurance Standards and the supporting documentation requirements and testing processes.
Worked closely with Support and Users to accurately define defects, expedite triage and ensure a quality resolution.
VIANT HOLDING, INC. (Acquired by MultiPlan), Naperville, IL Aug 2007 to Oct 2009
Position: Senior Software Quality Analyst, Project Test Manager Methodology: CMM(I) and Agile
Project Software: Oracle 10G; TOAD for Oracle; MS Office, Project 2007 and Visio 2005; Edifecs; HP QC / test Director
A healthcare payer platform, Viant provided third party administrator (TPA) insurance cost management solutions. Worked extensively with ANSI Standard 834 PBM / 837 Claims data sets and client proprietary formats. Performed backend manual and automated testing and the supporting manual GUI verification testing on a large web based SaaS application.
As the Project Senior QA Analyst, led a QA Team consisting of 2 manual testers and 2 automation testers.
Working closely with external Clients, Business Analysts and Developers to document user stories which were then developed as business flows, delivered 9 iterations on-time, within budget and with no attributed software defects.
Accurately, within 10%, and consistently estimated the level of effort for new enhancements ensuring Line of Business Owners had reliable time lines and work effort traceability across numerous integrated projects / tasks.
Redesigned, verified and input test data resulting in a decrease in time required to perform / review application automated regression test sequences by 70% and increasing coverage by 33%.
Incorporated Edifecs, an automated EDI test / analysis tool, into all phases of 834 / 837 testing decreasing manual review time by 50% and increasing accuracy throughout the test cycle (Integration, Regression and UAT.)
ASSURANT HEALTH, INC., Milwaukee, WI Jan 2006 to Jul 2007
Position: Software Quality Analyst and Tester Methodology: Rational Unified Process and Agile
Project Software: MS SQL Server 2003; IBM Rational Robot / Clear Quest / Test Manager; EMC2 Documentum; MS Office, Project and Visio
Primary project was the initiation of the company’s SaaS web based ‘consumer store’ medical insurance application to acquire a large internet footprint. After a successful 'roll-out' was then assigned as Test Lead for a distributed Point of Sale (SaaP) office management application for independent insurance agents.
Initiated and managed a paradigmatic shift, integrating local manual and previously separate offshore automated testing efforts into an overall test strategy. The resulting System Integration and Regression test cycles documented a 75% reduction in test redundancy and increased the automation coverage by 25%.
As a hands on customer focused Quality Analyst, solicited and documented owner and customer user stories to capture real world business flows and ensure the flows were appropriately tested.
Release Team Project Manager during multiple UATs comprised of internal business leads and external customers.
Served as Level 2 Defect Manager, ensured reported defects were clearly documented and duplicated within the environment in which they were reported, assigned severity / business impact and championed resolution.
Used gap analysis and requirements traceability matrices to identify defect trends, then initiated and tracked the resulting test scenarios and solutions within the defect management system.
HINES VA HOSPITAL, Chicago, IL May 2005 to Jan 2006
Position: Software Quality Analyst Methodology: CMM(I) supporting QSR Part 820 Title 21
Project Software: C#; ASP.NET; MS SQL Server 2003; Visual Source Safe; Rational ClearQuest and Robot
Responsible for performing Verification and Validation of hardware emulation and software interoperability for the extremely large Veterans Health Information Systems and Technology Architecture (VistA.)
Wrote and manually performed test cases using various data sets through a customizable console.
As a Documentarian, analyzed, verified to specific standards, and maintained automated and manual test plans, processes, protocols, and test scripts per Quality Systems Regulations and CGMP requirements.
Wrote and performed formal Alpha System Testing while working with development and technical subject matter experts to ensure compliance with Government HIPAA data security and FDA QSR protocols.
Performed root cause / gap analysis to identify / document defect trends then wrote processes and procedures to expand automated testing to increase coverage by 50% and reducing manual test error by 25%.
SNAP-ON DIAGNOSTICS INC., Lincolnshire, IL Oct 1997 to Mar 2005
Position: Manual Software Tester and Product Quality Control Analyst Methodology: Waterfall and Scrum
Project Software: MS Office; MS Visual Source Safe; Compuware TrackRecord; Embedded MS DOS
Performed hands on Integration / Regression testing and traveled to Beta Test Sites providing on-site customer environment setup, defect analysis and enhancement upgrades. Became experienced with all facets of quality assurance and validation test environment setup of systems using browser based and distributed software.
Initiated weekly teleconferences with regional customers and users to fully understand and document their defects and requests for verification prior to entering and managing the items in the defect tracking tool (TrackRecord.)
Traveled to and supported on-site system UAT to 100% compliancy for EPA Validation and Government Certification in the States of California, Texas, New York, Georgia and the Province of Ontario, prior to production release.
Wrote corporate software testing procedures to IEEE 829 engineering disciplines and revised reusable test artifact standards to meet those standards.
Microsoft seminars: Visual Studio 2012, Team Foundation Server, Test Manager, Visio and Project
American Society for Quality (ASQ) Course: Quality Process Analyst
EMC Documentum (Electronic Document Management System) courses
SEI Capability Maturity Model (80 Hour Course)
Agile Methodology Implementation led by Martin Fowler (40 Hour Course)
FDA and HIPAA mandated Quality Systems training and Information Security courses