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Customer Service Accounts Payable

Location:
Philippines
Posted:
February 27, 2016

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Resume:

CHRISTEL ANN M. SANTOS

Blk.** Lt.** St. Mark st.,

St. Dominic Corinthian, Dolores

City Of San Fernando Pampanga 2000

Philippines

Date of Birth: November 11, 1985

Mobile No: +63-906-***-****

Home No: +63-45-963****

Email: actpx0@r.postjobfree.com

Skype ID: Christel.Santos

OBJECTIVE:

To utilize and increase my knowledge and expertise in a growing international company where I can build networks, sharpen and maximize my skills that will help me develop my self- competence as well.

EDUCATIONAL BACKGROUND

College: Holy Angel University (2002-2006)

B.S Business Administration Major in Business Management Area of Specialization: Information Technology

Sto. Rosario st., Angeles City

Philippines

High School: St. Scholastica’s Academy (1998-2002) San Agustin City of San Fernando Pampanga

Philippines

Elementary: St. Scholastica’s Academy (1992-1998)

San Agustin City of San Fernando Pampanga

Philippines

SEMINARS/ TRAININGS ATTENDED

July 2015 Action Based Learning: Business Engagement Shell Businesses Service Center-Manila

Makati City, Philippines

December 2014 Action Based Learning: Problem Solving and Decision Making Shell Businesses Service Center-Manila

Makati City, Philippines

August 2014 Action Based Learning: Communicating Effectively Shell Businesses Service Center-Manila

Makati City, Philippines

August 2014 Online Training (Shell Open University): Anti Bribery Principles

Shell Businesses Service Center-Manila

Makati City, Philippines

August 2014 Online Training (Shell Open University): Global Export Controls

Shell Businesses Service Center-Manila

Makati City, Philippines

August 2014 Online Training (Shell Open University): Safeguarding Information

Shell Businesses Service Center-Manila

Makati City, Philippines

March 2013 Advanced Excel Training

Shell Businesses Service Center-Manila

Makati City, Philippines

October 2012 Training for the Trainers

Shell Businesses Service Center-Manila

Makati City, Philippines

August 2008 Anti- Money Laundering Seminar

Bangko Sentral ng Pilipinas

Manila, Philippines

WORKING EXPERIENCES

SHELL BUSINESS OPERATIONS-MANILA (ROYAL DUTCH SHELL GROUP OF COMPANIES) Date: May 04, 2009-PRESENT

Department: ACCOUNTS PAYABLE

POSITION: ANALYST- ACCOUNTS PAYABLE Technical Support DATE : May 16,2013-PRESENT

POSITION DESCRIPTION:

Supports operational change for Downstream processes and systems to colleagues (e.g. embedding the Integrated Support Model and following new processes), provides coaching where required. Assisting the management on the internal activities of a team responsible for the Accounts Payable (AP) sub-process to ensure that invoices are processed timely and accurately; controls are operated effectively.

First level support for Brainware (Optical Recognition Character) and Global SAP issues and errors

Handles Emails and monitor open tickets until the resolution of issues

Analyzes areas for Continuous Improvement in the system

Business Analyst for incoming process and ERP system migration

(Latest Project: US Fuels GSAP system implementation July2013-July 2014)

Prepares performance reports using Business Object Tool

Other Duties: Controls Self-Assessment Auditor

POSITION: ANALYST-ACCOUNTS PAYABLE CUSTOMER SERVICE REPRESENTATIVE

DATE : SEPTEMBER 01,2011- May 15,2013

POSITION DESCRIPTION:

Collaborates and builds relationships/ partnerships across the organization, adopts Customer 1st mindset and delivers excellent performance on posting accuracy, Terms of Reference Compliance and query management activities. Embed the AP strategies into day to day tasks to achieve Top Quartile performance.

Handles Accounts Payable vendor inquiries for Downstream America’s Shell Businesses.

Handles emails, voicemails and phone call inquiries

Ensures resolution of issue for invoices

Prepares customer service metrics

Accounts Payable on-boarding Trainer

POSITION: ASSOCIATE-ACCOUNTS PAYABLE INVOICE PROCESSOR DATE HIRED : MAY 04,2009

POSITION DESCRIPTION:

Handles Accounts Payable for US-Shell Retail; US, Singapore, London and Norway Shell Marine Products; Brazil- Shell Brasil Ltda

Ensures timely processing of invoices that are due for the day in SAP and GSAP

Escalates issues to counterpart (Business Unit) for immediate resolution of payments

Performs process for main queue and Maintain high quality of work despite pressure when handling urgent invoices and inquiries

Produces reports and resolves issues

Over- All Position Description:

Process invoices in accordance with standard procedures set out in AP work instruction as well as in the agreed-upon country specific guidelines

Ensure that all inputs are correct prior to completion of payment / posting of invoices to avoid re-work

Understand and operate effectively the applicable SOX (Sarbanes-Oxley Act) and Business controls

Exercise diligence in reviewing and unblocking of problematic invoices

Investigates and responds to inquiries from stakeholders and third-party vendors

Ensure delivery within agreed global and local performance metrics (KPIs)

Identify opportunities for process improvements

Performs other related duties that may be assigned from time to time. CARWORLD, INC. (MITSUBISHI AUTOMOTIVE DEALERSHIP -LAUS GROUP OF COMPANIES) POSITIONS: REVOLVING FUND CUSTODIAN

ASSISTANT FINANCE/ ENCODER

DATE HIRED: JULY 01, 2006-MARCH 15,2008

POSITION DESCRIPTION

Acts as custodian and in-charge of the Revolving Fund of Carworld Head Office.

Prepares replenishment of the revolving fund

Controls cash, cash disbursement order forms and IOU slips.

Prepares checks for payments to PLDT, ROMAC & Star Line and other suppliers.

Ensures compliance to company policies affecting custody of and disbursement from the Revolving fund.

Assists the cashier and acts as her reliever in her absence.

Prepares revolving fund report.

Monitors checks & updates a log of cash disbursements order slips.

Interacts with internal and external customers.

Executive secretary reliever.

Performs other related duties that may be assigned from time to time. References:

Available upon request



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