Customer Service Accounts Payable
Resume:
CHRISTEL ANN M. SANTOS
St. Dominic Corinthian, Dolores
City Of San Fernando Pampanga 2000
Philippines
Date of Birth: November 11, 1985
Mobile No: +63-906-***-****
Home No: +63-45-963****
Email: actpx0@r.postjobfree.com
Skype ID: Christel.Santos
OBJECTIVE:
To utilize and increase my knowledge and expertise in a growing international company where I can build networks, sharpen and maximize my skills that will help me develop my self- competence as well.
EDUCATIONAL BACKGROUND
College: Holy Angel University (2002-2006)
B.S Business Administration Major in Business Management Area of Specialization: Information Technology
Sto. Rosario st., Angeles City
Philippines
High School: St. Scholastica’s Academy (1998-2002) San Agustin City of San Fernando Pampanga
Philippines
Elementary: St. Scholastica’s Academy (1992-1998)
San Agustin City of San Fernando Pampanga
Philippines
SEMINARS/ TRAININGS ATTENDED
July 2015 Action Based Learning: Business Engagement Shell Businesses Service Center-Manila
Makati City, Philippines
December 2014 Action Based Learning: Problem Solving and Decision Making Shell Businesses Service Center-Manila
Makati City, Philippines
August 2014 Action Based Learning: Communicating Effectively Shell Businesses Service Center-Manila
Makati City, Philippines
August 2014 Online Training (Shell Open University): Anti Bribery Principles
Shell Businesses Service Center-Manila
Makati City, Philippines
August 2014 Online Training (Shell Open University): Global Export Controls
Shell Businesses Service Center-Manila
Makati City, Philippines
August 2014 Online Training (Shell Open University): Safeguarding Information
Shell Businesses Service Center-Manila
Makati City, Philippines
March 2013 Advanced Excel Training
Shell Businesses Service Center-Manila
Makati City, Philippines
October 2012 Training for the Trainers
Shell Businesses Service Center-Manila
Makati City, Philippines
August 2008 Anti- Money Laundering Seminar
Bangko Sentral ng Pilipinas
Manila, Philippines
WORKING EXPERIENCES
SHELL BUSINESS OPERATIONS-MANILA (ROYAL DUTCH SHELL GROUP OF COMPANIES) Date: May 04, 2009-PRESENT
Department: ACCOUNTS PAYABLE
POSITION: ANALYST- ACCOUNTS PAYABLE Technical Support DATE : May 16,2013-PRESENT
POSITION DESCRIPTION:
Supports operational change for Downstream processes and systems to colleagues (e.g. embedding the Integrated Support Model and following new processes), provides coaching where required. Assisting the management on the internal activities of a team responsible for the Accounts Payable (AP) sub-process to ensure that invoices are processed timely and accurately; controls are operated effectively.
First level support for Brainware (Optical Recognition Character) and Global SAP issues and errors
Handles Emails and monitor open tickets until the resolution of issues
Analyzes areas for Continuous Improvement in the system
Business Analyst for incoming process and ERP system migration
(Latest Project: US Fuels GSAP system implementation July2013-July 2014)
Prepares performance reports using Business Object Tool
Other Duties: Controls Self-Assessment Auditor
POSITION: ANALYST-ACCOUNTS PAYABLE CUSTOMER SERVICE REPRESENTATIVE
DATE : SEPTEMBER 01,2011- May 15,2013
POSITION DESCRIPTION:
Collaborates and builds relationships/ partnerships across the organization, adopts Customer 1st mindset and delivers excellent performance on posting accuracy, Terms of Reference Compliance and query management activities. Embed the AP strategies into day to day tasks to achieve Top Quartile performance.
Handles Accounts Payable vendor inquiries for Downstream America’s Shell Businesses.
Handles emails, voicemails and phone call inquiries
Ensures resolution of issue for invoices
Prepares customer service metrics
Accounts Payable on-boarding Trainer
POSITION: ASSOCIATE-ACCOUNTS PAYABLE INVOICE PROCESSOR DATE HIRED : MAY 04,2009
POSITION DESCRIPTION:
Handles Accounts Payable for US-Shell Retail; US, Singapore, London and Norway Shell Marine Products; Brazil- Shell Brasil Ltda
Ensures timely processing of invoices that are due for the day in SAP and GSAP
Escalates issues to counterpart (Business Unit) for immediate resolution of payments
Performs process for main queue and Maintain high quality of work despite pressure when handling urgent invoices and inquiries
Produces reports and resolves issues
Over- All Position Description:
Process invoices in accordance with standard procedures set out in AP work instruction as well as in the agreed-upon country specific guidelines
Ensure that all inputs are correct prior to completion of payment / posting of invoices to avoid re-work
Understand and operate effectively the applicable SOX (Sarbanes-Oxley Act) and Business controls
Exercise diligence in reviewing and unblocking of problematic invoices
Investigates and responds to inquiries from stakeholders and third-party vendors
Ensure delivery within agreed global and local performance metrics (KPIs)
Identify opportunities for process improvements
Performs other related duties that may be assigned from time to time. CARWORLD, INC. (MITSUBISHI AUTOMOTIVE DEALERSHIP -LAUS GROUP OF COMPANIES) POSITIONS: REVOLVING FUND CUSTODIAN
ASSISTANT FINANCE/ ENCODER
DATE HIRED: JULY 01, 2006-MARCH 15,2008
POSITION DESCRIPTION
Acts as custodian and in-charge of the Revolving Fund of Carworld Head Office.
Prepares replenishment of the revolving fund
Controls cash, cash disbursement order forms and IOU slips.
Prepares checks for payments to PLDT, ROMAC & Star Line and other suppliers.
Ensures compliance to company policies affecting custody of and disbursement from the Revolving fund.
Assists the cashier and acts as her reliever in her absence.
Prepares revolving fund report.
Monitors checks & updates a log of cash disbursements order slips.
Interacts with internal and external customers.
Executive secretary reliever.
Performs other related duties that may be assigned from time to time. References:
Available upon request
Contact this candidate