Sign in

Customer Service Project Manager

Buffalo, New York, United States
December 30, 2015

Contact this candidate


Mariya Veselinova Goslin


Present Address:

** ******* **

Buffalo, NY 14201

OBJECTIVE To apply knowledge and obtain practical experience in a business environment


Bachelor of Science in Business Administration 2/2010 Concentration: International Business GPA 3.4/4.0

University of Economics-Varna, Bulgaria 2004-2006 Major: Economics

TECHNICAL SKILLS- SWDNA (HSBC), GBS (Citigroup), Citrix, Outlook, Recon, STARS, Microsoft Office (Access, Excell), BIS, BLISS, Sharepoint, Flexcube


Strong Microsoft PowerPoint, Excel, and Access skills - Involved in creating a database for Process Improvement-Automation of manual processes of CLS, BACS, Netting (by gathered data, conference calls and presentations) at Citigroup; created pivot table to ensure effective metrics for Capacity Planning Project-Citigroup

SDLC - worked in B2B environment set up at Citigroup, Corp Cash conversion into GBS(Global Billing Platform System)

PMO - worked on Business Implementation Team/Global Payments and Cash Management as Project Manager to create, delete, enhance or maintain clients portfolios at HSBC

Risk and Issue Management - managed Estimated vs. Actual Reports variance review for Western Europe and NYFI at Citigroup, made adjustments on invoices (FDIS, EDI, Pricing updates, etc.); 3 month metrics reviews with regards to NYFI, Latam, NYFI

Accounting - worked on Revenue Accounting team at Sodexo, performed Audits, Cash Management Reports Review and reconciliations, Accounting Principles comparisons to ensure internal controls satisfaction

EXPERIENCE Sodexo - Williamsville, NY December 2014 to September 2015 Program Specialist, Revenue Accounting Team

Perform audits and review internal control validations of revenue and cost reporting documents to ensure unit compliance with control policies and procedures

Provide customer service to field operations regarding retail financial reporting requirements

Ensure the timely processing and recording of daily financial activity of Cash Management, Invoicing, Field Collections & Transfers (UFS Transmissions, Disaster Recovery & Adjustments)

Ensure the timely processing and recording of daily financial activity of Vending via Streamware (UFS Transmissions, Disaster Recovery & Adjustments)

Provide guidance to field operations regarding proper preparation and completion of Revenue Reporting documents

Citigroup Technology Inc. - Getzville, NY November 2012 to July 2014

Associate Transaction Services Analyst 2, Billing Admin within Global Operations and Technology

Monthly invoicing for services and fees for Western Europe, North America and Latin America territories

Ensure compliance with governmental banking regulations

Monthly intercompany billings and ensure settlement by quarter-end

Research, tracking and resolution of billing inquiries and issues

Account maintenance including opening, closing and research

Provided regular updates on progress to Management team and developed relationships with businesses to ensure open communication.

Responsible for providing support to coworkers for cross-coverage and assisted with training for global subsidiaries (China)

Continual review of all processes to identify efficiencies and opportunities for process improvements.

Lead and participated in projects associated with business initiatives.

Demonstrated Strong Cash, Cash Receipts and Ledger reconciliation knowledge with an understanding of Accounting Principles

Proved excellent organizational, time management, and communication skills - interpersonal, written, and verbal.

Proved to be highly motivated, self starter, quick learner, flexible and adaptable to an ever changing work environment while adhering to deadlines.

Detail oriented with strong investigation and problem solving skills

Demonstrated MIS reporting, control centric and operations improvement efficiencies mindset

HSBC Bank USA NA- Buffalo, NY October 2011-April 2012

Project Manager, Global Payments and Cash Management (Contract)

Ensured proper preparation of adding, deleting and creating new portfolios

Managed day-to-day operations of various portfolios globally via Lotus Notes

Delivered legal documentation to relationship managers, sales people to contribute to customer satisfaction

Resolved delivery channel discrepancies

Reviewed business requirements

Completed status reports and presents deliverables for project milestones to management

Recognized technical, business and operational impacts of a project

Brought issues to resolution and escalates issues or concerns to the proper management team

Directed the activities of the project participants

Interacted with senior management, client and vendors

Westover Car Rental- Cheektowaga, New York April 2010-March2011

Parking and Maintenance Administrator


Supervisor of hotel attendant staff- Denali Bluffs Hotel Summers 2006 & 2007

Managed and trained a staff of 17

Inspected hotel rooms

Ensured preparation of daily report of staff activities by training a team

Contributed to employee and guest satisfaction by analyzing guest and employee inquiries

Resolved guest and employee problems in a timely manner ensuring repeat business and outstanding customer service

Accomplished contact for next season in current position

COMPUTER Proficient in Microsoft Office: Word, Excel, PowerPoint, Access, Lotus Notes,

SKILLS Outlook, Citrix, GBS

ACTIVITIES International Business Association at University at Buffalo School of Management Program

Language Skills: Fluent in Bulgarian with Advanced English and Russian Languages

Certifications: Obtained Certificate of Completion of Student Exchange Program 2006/2007

Relevant coursework: Corporate and Public Finance, Accounting I & II

References available upon request

Contact this candidate