Bangalore - 560069
Date of Birth: 14 Jan 1977
Languages: English, Kannada, Hindi, Tamil, Telugu
Total Experience 10 years
Industry ITES / BPO / KPO / EAP
Position Sought Administration Manager / Executive Assistant to CXO
Current Employer Workplace Options India Pvt. Ltd.
Previous Employers NXP Semiconductors / Trident Microsystems
Manipal Heart Foundation
Educational qualification B.Com. - Chattisgarh University (2002-2005)
Preferred Job Location Bangalore
Objective: To work as an Administration Manager or Executive Assistant involved in providing high level support to senior members of the organization to the best of my capabilities. Also be part of an organization that gives me an opportunity to enhance my skills and grow.
Summary of Experience:
•Able to identify and implement strategies for building team effectiveness and promote a spirit of cooperation between team members.
•Highly organized, reliable and enthusiastic; able to prioritize tasks effectively to accomplish multiple tasks within the team environment.
•Capable of conducting internal process reviews to ensure strict adherence to processes.
•Have an achievement orientation and always go the extra mile and willingly accept stretch goals.
•Experienced in interacting with clients on operational issues to improve customer satisfaction.
•Skilled in handling and resolving escalated issues and queries from clients on a daily basis.
•Able to implement quality improvement measures for continual improvement in services, thus ensuring high customer satisfaction.
•Experience in MS Word, Excel, Power Point; currently using Windows 7
•Emailing applications in Lotus Notes & Outlook
•Hosting webinars and meetings on the Webex and GoTo platforms
•Believe in continuous learning.
Work Experience: (References can be provided on request)
February 2014 to present - Global Program Administrator with Workplace Options India Pvt. Ltd. at Bangalore, reporting to Global Manager in South Africa and Raleigh, USA. Responsibilities include:
Sending weekly reports to the Global Team
Uploading invoices on Bill.com; creating a pie-chart for monthly invoices
Coordinating trainings globally for high profile clients like Dell, Oracle, Owens Corning, Apple, Verizon, American Express, etc. for countries spanning the globe
Briefing identified global trainers on the assignment
Ensuring the presentations are adapted to the required language and sent to the trainers
Coordinating translation of content
Setting up and hosting the Webinars for a global audience
Coordinating with Sales and Account Managers
Coordinating with trainers and clients for feedback on the trainings.
•October 2008 to January 2014 – first as Project Associate at NXP Semiconductors / Trident Microsystems India Pct. Ltd at Hyderabad reporting to the Site Director, and then as Assistant at NXP Semiconductors at Bangalore, reporting to the India Country Head / Sr. Director – Global Sales & Marketing/ Finance Controller / Country Head HR. Was given a Certificate for Audit Closure Logistics for the year 2011. Responsibilities included:
•High level administrative support & co-ordination for the CEO. Pro-active management and co-ordination of his calendar.
•Monthly / quarterly / yearly calendar overview, tracking and updation. Ensuring documents and other support materials are available for key meetings
•Preparation of presentation and other reports for the CEO’s office
•Prioritizing and follow up of incoming mails and other correspondence to the CEO
•Admin support to the Board of Directors and top management team. Co-ordination of Board meeting agenda and associated information; distributing the cleared minutes and ensuring follow-up actions are completed by relevant staff/ Board member
•Day-to-day interaction with the management team, globally across different time zones, coordinating internal and external meetings, group discussions, organizing conference calls, generating reports, assisting in personal documentation, assisting with travel arrangements - visas, ticketing, accommodation, car reservations
•Managing client visits - logistics, travel arrangements, accommodation, meeting agenda, conferencing facilities, preparation of presentations, assisting the client with secretarial support
•Coordinating with Purchase / Finance
•Coordinating with external PR for all media and Press meets. Co-coordinating during logistics during M&A activity
•Maintaining equipment inventory, and evaluating new office equipment and products
•Event Management - coordinating / anchor NXP Town hall meetings/ employee communications / department meetings; coordinating Corporate Social Responsible activities; an active team member for celebrations across the organization.
•December 2007 to September 2008 - Sr. Administrative Executive, Conexant Systems Pvt. Ltd. at Bangalore reporting to the Site Director
November 2004 to September 2007 - Sr. Technical Support Executive, Dell International Services at Bangalore, reporting to the Team Manager. Awarded star employee of the year in Dell for the year 2004, Responsibilities included:
Supporting customers in Canada, by trouble shooting their problems online with Dimension Desktop and Inspiron Laptop products
Promoted as Sr. Technical support executive in March 2006 to do the performance management of each Tech support executive on the floor by auditing their call interactions with customers
Handled Process Audits for the floor and prepared reports for the same
Auditing and providing feedback for the Tech support executives within the team
Completed DCSE certification course (Dell Certified for Desktops, Laptops and Printers).
June 2003 to September 2004 - Customer Support Executive, later promoted to Quality Analyst with C-Cubed Solutions at Bangalore, reporting to the Team Manager. Awarded as Star Employee for Canon Camera Team. Responsible for:
•Trouble shooting computer problems in using Net2Phone services
•Training CSRs in fluent English for communicating with clients
•Managing performance within the training room, including coaching and action planning for non-performers.
•Conducting refresher training based on product-need
•Sharing information one best practices with the team
•Preparing release reports and sending them out to all stakeholders as soon as a training batch concluded. Also keeping track of daily updates received from clients and maintaining a tracker to ensure smooth dissemination of the same, to all trainees and team members.
•January 2001 to May 2002 - Assistant Purchase Manager, Manipal Heart Foundation at Bangalore, reporting to the Purchase Manager. Responsible for:
•Purchasing medical equipment From various suppliers and negotiating prices
•Purchasing uniforms for the staff
•Purchasing health food for patients in the hospital.