Community Service Representative
Resume:
OMARI
MUSE
***********@*****.***
Whitehall, OH 43213
Seeking an entry-level position in a customer service-driven role to take the next step in my professional evolution. Interested in an opportunity. to enhance my training, acquire new skills, while providing the best customer service possible for the organization. Creative individual with exceptional background spent in Community Support Service industry. I enjoy work where I can collaborate with people of different cultures. and personalities. Strong dedication to helping customers and cultivating a pppoppppositive positive imag of image th company. of the company. PROFESSIONAL SUMMARY
Columbus Recreation & Parks Department - Recreation Facilities Aide
01/2000 - Current
WORK HISTORY
Responsible for providing customer support to customers who have. rental permits to use athletic and shelter house facilities.
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• Open sport gymnasiums or recreational facilities at designated times Ensure that floors, bathrooms, and lobby areas are presentable and ready for open
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• Activity set-up and perform custodial duties.
Welcome guests and direct them to the proper court or area for their permits
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• Answer questions and assist guests with any needs they may have. Monitor groups of 20-120 participants and spectators of all ages during an event or group function
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Handle telephone inquiries regarding scheduled group events and activities, provide rental instructions, and refer customers to other. departments relating to their specific need.
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Enhance customer service satisfaction through timely addressing. concerns and provision of assistance.
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Work as a liaison between park or recreation administrators and activity instructors: inspect facility premises to identify. maintenance and repair needs
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• Direct guests coming in for new rentals.
Operate computer tablet to prepare reports for management.
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Perform closing duties, sweeping, mopping, cleaning and restocking. bathrooms, and vacuum
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• Ensure that all guests have left the facility.
SKILLS
• Professionalism
• Team Collaboration
• Multitasking Capabilities
• Written & Oral Communication
• Conflict Resolution
• Creativity & Problem Solving
• Honed Analytical Skills
• Record keeping
• Microsoft Office
• Adaptability and flexibility
• Active listening
• Attention to detail.
Proficient in Data Entry
Entry eEEnreyEntry
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Other Experience: Property
Management, Route
Delivery/Transportation Services
CSCC
Columbus, OH
ASSOCIATES DEGREE : APPLIED
SCIENCE IN BUSINESS
EDUCATION
AIG PROPERTY MANAGEMENT - Leasing Associate
07/2021 - 11/2022
• Assisted the property manager in managing the daily operations of overseeing 80+ units consisting of 80+ units, including 2-bedroom apartments and townhomes communities.
• Managed daily operations and maintained resident account information.
• Handled telephone inquiries and responded to emails about rental properties.
• Screened qualified applicants using Yardi and RentCafe Software. Scheduled appointments for property showings.
• Drafted lease agreements
• Communicated with tenants, ensuring that all occupancy policies were followed.
• Issued notices to tenants when necessary. Attended eviction court hearings.
• Assi
• Conducted regular property inspections to identify potential issues before they escalated into costly repairs or tenant dissatisfaction events.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Inspected properties before and after new tenant move-in to schedule maintenance, cleaners, and other services with vendors.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Assisted maintenance staff with cleaning out apartments, creating work orders and doing repairs. Also performed daily groundskeeping duties.
Child Development Council of Franklin County - Food Service Driver 09/2017 - 06/2021
• Worked as a Food Service Driver where I aided in all food service functions as instructed and in accordance with food safety guidelines.
• Assisted kitchen staff with preparing breakfast food, snack items, and hot meals for childcare centers using company vehicles.
• Stored and secured breakfast, snack items, and supplies properly in the center storage areas.
• Communicated with Center Coordinators and Teachers regularly upon delivery to review food receipt and obtain signature.
• Ensured that food and supplies for the next day are readily available. Cleaned and sanitizing food carriers and other equipment.
• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Delivered exceptional service by promptly addressing customer concerns and special requests.
• Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Baker Rental Company, LLC - Resident Manager
09/2012 - 03/2015
• Responsible for managing the daily operations of an apartment complex and grounds of about 75-78 tenants.
• Handled telephone inquiries.
• Greeted prospective tenants.
• Conducted apartment tours, highlighted selling features and benefits of the property.
• Verify income eligibility.
• Processed and verified applications in a timely manner which increased the likelihood of successful rentals.
• Collected application fees and deposits and kept accurate records of all financial transactions.
• Worked with sheltered and section 8 applicants.
• Drafted filed lease agreements and related paperwork.
• Wrote work order requests and followed-up with residents.
• Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
• Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
• Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
MedSpeed, LLC - Medical Logistics Courier
09/2015 - 08/2017
• Conducted daily vehicle inspections prior to delivery.
• Picked up specimens, pharmaceuticals, medical records, and supplies from hospitals laboratories, and medical offices throughout central Ohio.
• Used hand-held held device to scan and track packages. Ensured patient confidentiality by proper handling sensitive documents during transport.
• Used hand-held device to scan and track packages.
• Handled receipt, proper storage, identification and delivery of products for clients.
• Communicated with dispatch and customers for accurate delivery information.
• Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
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