Quality Assurance Customer Service
Resume:
MILTON A. THOMPSON III
Columbus, Ohio *****
**************@*****.***
KEY QUALIFICATIONS
• Underwriting Experience (1 year)
• Quality Assurance/ Quality Control (1 year)
• Mechanical Experience (10+ years)
• Customer and Merchant Support Experience (5+ years)
● Customer service and team oriented skills into various professional and volunteer environments
● Organizational skills, related to clerical, filing, and cleaning
● Active volunteer in the community, providing community service for more than 5 years
● Willingness to help others, utilizing top quality communication and social skills
● Computer Literacy, 50+ WPM, Proficient in Microsoft Word, PowerPoint, and Excel, as well as Various computer systems and configurations
EDUCATION
HIGH SCHOOL
South High School - Graduated 2007
CERTIFICATIONS
Techbridge - 150 hours of computer training 2006
Washington County Career Center - Customized Chemical Operator Certification 2015 PROFESSIONAL EXPERIENCES
Klarna
2022- Present
3rd Line Quality Assurance Lead/ Agent/ Trainer/ Multi Market
• Review and validate agents communications
• Underwriting for internal actions (Onboarding, Major Changes, Cancellations, Upsells, Transfer Agreements)
• Subject Matter Expert for Business Operations
Amazon LLC
2021-2022
Inbound Stow Operator
● Scan and stow items into inventory
● Calculate inventory status and inbound goods received Valvoline LLC
Certified Senior Technician (CSR) Assistant Manager (ASCM) 2017-2020
•Manager on Duty Role
•Opening and Closing Store Duties ( Store cleanup and lockdown)
•Handling store funds Count Register Bank Deposits
•Sales Associate - Sell services to customers
•Perform services on vehicles including ( filling tires, checking and filling all fluids. Wiper blade replacement, Removing air filters. Transmission changeovers radiator flushes, Differential services, Tire Rotations, Serpentine Belt Replacement, vehicle light replacement, Change Vehicle Oil, change filters and lube fittings)
• Clean store as needed
•Order Inventory
•Make Schedules
Franklin International
2015-2017
Lidder/ Capper, Small Pack. Industrial
Operate process equipment
Fill 40lb pales and 500lb to 520lb drums
Aquire glue samples for testing center
Select Services, LLC/ Convention Center
2011-2012
Food Service Worker
Cleaned or sterilized dishes, kitchen utensils, equipment,
Placed food servings on plates or trays according to instructions
Prepared food items, such as sandwiches, salads, soups, TLC Temps/ Rumpke Waste Management
2009-2010
Sanitation Worker
Operated equipment that compressed collected refuse
Dumped refuse or recyclable materials at disposal sites
Dismounted garbage trucks to collect garbage and remounted trucks to ride to the next collection point Family Dollar General Store
2008-2009
Remodeling Contractor
Organized items, based on store stipulations
Re-arranged store interior
Kept stock of delivery items, using product lists Boys and Girls Club of Columbus
Summer 2007
Front Desk Attendant
Greeted and registered members
Recorded members’ comments or complaints, referring customers to directors as necessary
Operated office machines
Answered telephones, directed calls, and took messages Maintained and updated filing, inventory, mailing, and database systems
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