PH: 407-***-****; SR. BUSINESS ANALYST EMAIL: firstname.lastname@example.org
Solution oriented Business Analyst with over 7 years of experience in IT industry and also worked on various domains including Insurance and Retail.
Strong knowledge of Software Development Life Cycle (SDLC) Models and Methodologies like Waterfall, Agile, and Rational Unified Process (RUP).
Experience in working with Leadership Teams in creating SOPs and document templates for BA life cycle.
Successful and progressive record of hands-on experience in managing, evaluating and defining requirements.
Experience in performing Business Process Analysis, involved in application redesigning and enhancements and GAP analysis, creating Business Process Models.
Business Process Re-engineering (BPR), Business process optimization and process mapping.
Experience in coordinating JAD/RAD sessions for gathering requirements
Extensive experience in creating data & process models, Report Layouts, Wireframes and Prototypes.
Experienced in documenting Business Requirements document (BRD) and Functional Specification Document (FSD) and maintaining Requirement Traceability Matrix.
Proficient in developing Use Case Diagrams, Workflow Maps, and Activity diagrams based on UML using Rational Rose and MS Visio.
Experienced in supporting customization of reports, dashboards, layouts in CRM tools such as Salesforce.com
Expertise in writing and implementing Test scenarios, Test cases, System testing, Regression testing.
Proficient in facilitating and performing User Acceptance Test (UAT) by working with internal and external Users / Customers and obtaining delivery approval for the project.
Excellent interpersonal and communication skills with an ability to build professional relationships with peers and superiors, and work comfortably with both business and technical professionals.
Requirements Analysis Skills
Business Requirements, Business Process Analysis, GAP analysis, Use Case Modeling & Analysis, Use Cases
Business Modeling Tools
MS Visio, Rational Rose, Requisite Pro
Requirement Management tool
Requsite Pro, IBM DOORS
MS Access, Oracle 9i/10g/11g, SQL Server 2005/2008
Team Collaboration Platform
MS Sharepoint, EMC Documentum, Tortoise SVN, HP QC, HP ALM
Talend, Informatica Power center
Health Care Services Corporation (HCSC), Naperville, IL
Role: Sr. Business Analyst/UAT Coordinator Aug 2013 to till date
Health Care Service Corporation (HCSC) is the largest customer-owned health insurance company in the United States is the operating division of subsidiaries including Blue Cross and Blue Shield (BCBS) of Illinois, New Mexico, Texas, Oklahoma and Montana. Multiple projects were designed under ‘Retail Market Application Suite’ (RMAS) program to address the requirements of Affordability Care Act (ACA).
Retail Enrollment and Services (RMAS)
Identified nuances during process of enrollments varied with factors such as w/wo involving CMS, LOBs and state dependent factors to define and document processes
Performed Gap analysis with existing system, to accommodate changes in EDI 834 in compliance with HIPAA 5010
Facilitated and participated in War-room sessions, JAD Sessions and One-on-one meetings to elicit requirements from Business owners, SMEs, Business uses and other key stakeholders
Liaised between business and technical teams by gathering and documenting functional and non-functional requirements, Uses cases and Process flows
Created Test plans and Test cases for UAT and facilitated and performed to supported in pre and post launch
RMAS Fulfillment service:
Extensively worked with business in analyzing requirements for fulfillment materials and performed C-D analysis in optimizing processes and designs
Documented requirements and created and presented wire frames and mockups of
ID Cards, PF Kits and Correspondence letters
Worked with cross functional teams and actively interacted with internal and external vendors to gather and analyze interface requirements and issues
Spearheaded teams to manage work balance among the team members in order efficiently and effectively utilize resources
Interacted with stakeholder from different departments that included Enrollment, Services, Fulfillment, operations etc. in order to accommodate risks from all areas
Supported to ‘Member Notification of Provider Termination’ (MNoPT) project in relation to gathering, documenting and presenting requirements for correspondences to customers upon provider termination
Facilitated and involved in UAT and coordinated defect prioritization and resolution
Individual Member Discontinuance and Renewal (IMDR)
Actively worked with Business stakeholders Developers, Technical Architects and SMEs in defining transition requirements for migration of customers through ‘Open Enrollment’
Defined processes for internal and external renewals, factors influencing them and requirements to integrate systems post renewal
Created transition documents, work flows and performed walk through to Business stakeholders and technical personals
Created UAT Test cases and involved in test execution to validate post migration outcomes
End to End Testing
Identified attributes corresponding to functionalities and initiatives to ensure proper data flow through multiple systems including customer portal (BAM), Claims processing, Pharmacy application and Financial application
Coordinated with multiple teams involving specific systems on a regular basis to identify the progress and issues during the testing
Managed defect matrix, gathered feasibility to identify defect prioritization to address issues through releases and hotfixes
Environment: Multiple in-house systems, Visio, HP QC/ALM, MS Excel, WebEx
AON eSolutions, Inc., Chicago, IL Oct 2012 to July 2013
Role: Business Analyst
Aon is the leading global provider of risk management services, insurance and reinsurance brokerage, and human resource consulting and outsourcing. This project is focused on development of Web-portal in order to develop customer base. The project also extended itself in establishing a data warehouse and setting up of a Business Intelligence engine
Project 1: Data warehouse
Worked with Business owners, Sponsors, Project manager and Technical architects in identifying scope and prioritizing under different modules
Performed Data profiling including third party vendor data
Documented Business requirements also elicited functional and non-functional requirements in collaboration with the technical architects
Used SQL Queries to validate data in multiple sources and created data mapping document between existing data sources and proposed metadata
Analyzed existing reports and elicited KPIs; and worked with business owners to accommodate in proposed new reports
Project 2: Web-portal
Used different requirement gathering techniques from Business owners
Elicited business and functional requirements for different portlets
Prepared Meeting minutes, process flow diagrams, flow charts and manuals
Created Use Cases and UML diagrams for required portlets
Created wire frames and took signoff on them from Business owners
Created integration documents between portlets
Structured security matrices by defining roles and permissions
Evaluated test cases, test scripts and involved in UAT
Tools Environment: Talend ETL, IBM Cognos, Big Data, MS SQL Server, MS Access, MS Visio Liferay Portal, Tortoise SVN, MS Visio, Cisco Jabber, JIRA, Windows Live meeting,
B.H.E.L., Bangalore India
Aug 2007- Mar 2011
Role: IT Analyst/Business Systems Analyst
Project: Multiple projects
Joined as a graduate trainee for study internship and inducted into Networking and Distributed Systems group (for supporting IT systems). I was part of the team that was monitoring the BHEL supply chain systems at various organizational levels and integrating and enhancing the existing IT systems as per changing business processes. Significant contributor to the team, engaged in analysis, design, and systems maintenance/update for complete automation and process flow to have a seamless integration of various departments.
Used adobe Photoshop, Applied software development practices of an iterative, incremental lifecycle model using the Unified Modeling Language, Architecture centric, and Use-Case driven approach.
Worked on Business Process Flows, UML modeling, Use Cases.
Involved in Domain Analysis which includes ‘As is’ and ‘To be’ systems study.
Major involvement in requirements elicitation, documentation and management process.
Created Vision, Use-case specification, Functional Requirement Specification (FRS), and Supplementary specification documents.
Assisted in creating Glossary and Iteration Plan.
Identified Functional and Non-Functional requirements, Created Process Work flow diagrams.
Involved in developing Traceability Matrix as well as Test Cases.
Assisted in creating the Work Breakdown Structure (WBS).
Was invited to deliver seminar on my personal experiences regarding the course and its application in the industry and mentored Graduate trainees who joined the group.
Environment: UML, Windows XP/2000, MS Office Suite.
MARSHALL UNIVERSITY, Huntington, WV
Master of Business Administration, May 2012
oQuantitative Methods and Analysis
VISVESVARAYA TECHNOLOGICAL UNIVERSITY, Shimoga, INDIA
Bachelor of Engineering in Industrial Production, June 2008
Automated job prioritization software for Visvesvaraya Iron and Steel Plant (VISP) using VB.NET
Designing of molding sand re-cycling and ferrous separating conveyor for Shantala Foundry