Team Lead E-Commerce

Bhargavi Bukkapatnam

**** *****’s nest Court Tel: 614-***-****

Columbus-Ohio 43235 Email: ***********@*****.***

Experienced QA team lead with excellent technical and functional background. Committed to pursue development of technical skills and contribute to project success.

Profile:

•22 plus years of experience in managing test teams, performance tracking, management reporting and implementing best practices.

•Experience in end to end testing of software in diverse technical environments: Windows, Client Server, Web, Mainframe, Mobile like iPhone and Android.

•Proficient in all aspects of software testing including test strategy, test planning, test effort estimations, test case development, executing tests, defect management and end user testing.

•Successfully managed offshore teams and to deliver high quality software rollouts.

•Experience with Agile (Scrum) and Waterfall development methodologies.

•Expert in using ALM, Xray, JAMA, JIRA and other tools for tracking bugs and status reports.

•Experience in testing SAP (ECC & CRM), Peoplesoft and E-commerce applications.

•Experience working on Manhattan Warehouse Management System(WMS) and Manhattan TMS.

•Experienced working with Major retail companies like L-Brands.

•Expertise in functional testing of Point of Sale (POS) systems.

•Experience in testing API Calls using SOAP.

•Experienced in testing Fiori & web applications using variety of browsers and tools.

•Proficient in testing backend applications and databases with SQL.

•Self-motivated and willing to assume responsibilities.

•Excellent organizational and communication skills.

Certifications

Tosca Automation Testing Tool: AS1 and AS2 Certified

SAP S/4 HANA

- SAP S/4 HANA Cloud – Procurement Implementation Certified

PMI

- Six Sigma Green Belt Professional certification

APTECH

- Java Fundamentals, C and C++,

APTECH

- e-Commerce, HTML, VB-Script, JavaScript

APTECH

- SQL, Oracle

Prosoft

- Software Testing using QTP, ALM

QAI

- Effective Methods of Software Testing – Test Planning

Education

Bachelors in Arts from SV University, India.

Skills

Operating Systems

Windows, AS400, IOS, Android

Applications

SAP ECC, SAP CRM, SAP FIORI, SAP SMP GW, Workbrain Portal, Manhattan

Associates: PKMS Warehouse management, Labor Management, Performance

Management, Scandata, Transportation Management(TMS), POS, People Soft, .Net

Data Base Systems

Oracle, MS SQL Server, Teradata, Crystal Reports, Hyperion, Cognos, SQL

Test Tools

ALM, Quick Test Professional (QTP), JIRA, Xray, Tosca, SOAP, Postman

Industries

Government, Retail, Financial Services, Insurance, Healthcare, Manufacturing

Employment History:

Maximas Oct 2020 – Present

Lead Quality Analyst

Columbus OH - Remote

Maximas provides healthcare management solutions to State of Ohio. The current engagement implements a Provider Network Management Solution that allows registration, credentialing, tracking of medical services providers across the state. Major challenges are integrations with a large number of Medicare organizations, certification agencies, state agencies.

Accomplishments:

•Participated in test tool selection and test environment set up

•Created test plans for system test, integration test of multiple sprints

•Map functionality across systems and develop end to end scenarios

•Coordinated the creation of test cases and scripts

•Coordinate end to end testing with multiple vendor teams, internal/external systems

•Trained UAT testing team and conducted UAT testing.

•Created UAT Test scenarios and test cases.

•Supported Production.

•Participated in daily scrum meetings to manage sprint development and testing

•Trained junior team members on Application functionality and quality processes

•Collaborated with development teams and product owners to resolve the defects

•Track test execution progress and prepare weekly management reports

•Validated multiple internal and external webservices interfaces with SOAP UI

Employment History:

Safelite Jun 2020 – Oct 2020

Quality Analyst

Columbus OH - Remote

Safelite Website Optimization & CRM Integration: Safelite provides windshield repair and replacement services to its customers. The website is the most important tool to attract customers and make it easy to buy the services. Significant efforts are spent to constantly tweak the site presentation and navigations to obtain optimum results.

Accomplishments:

Created test plans for website testing for multiple features, ensuring alignment with business needs.

Coordinated the creation of test cases and scripts, integrating Salesforce CRM to track and manage testing data.

Participated in daily scrum meetings to manage sprint development and testing using Salesforce dashboards for sprint tracking and user story management.

Collaborated with development teams and product owners to resolve defects and document issues within Salesforce.

Used Salesforce Service Cloud to handle customer issues reported through the website and track resolutions.

Conducted end-to-end testing of website functionality and usability with major browsers: Internet Explorer, Chrome, Firefox, and Safari, while utilizing Salesforce for test result documentation and analysis.

Created custom Salesforce reports to showcase website traffic, conversion rates, and customer interaction metrics.

Employment History:

Marzetti Nov 2019- March 2020

Lead Analyst

Columbus OH

Dynamize is a consulting company specializing in SAP implementations and business process transformation. Worked at a large consumer products manufacturing company as analyst in procure to pay and order to cash business process transformation to S4/HANA.

•Participated in S/4 HANA (Logistics) proof of concept stage

•Create P2P/OTC end to end business process test cases

•Created test cases for legacy systems interfaces

•Executed string test cases using Fiori screens

•Participated in scrum meetings / refinement sessions

•Conducted user demos for the new features

Employment History:

Mettler-Toledo Mar 2012- 2019 Sep.

Lead Quality Analyst

Columbus OH

Mettler Toledo builds and services high precision measurement tools. Worked as business analyst and quality lead for Field Service applications that support world-wide network of technicians. The applications have complex workflows to track orders from scheduling through billing. Front end tools built with FIORI, web and Windows integrate tightly with back end SAP ECC, CRM and EWM Warehouse Management systems.

Achievements:

•Created Test Strategy, Test Plans and Test Cases for the projects

•Coordinated UAT with business users and SMEs across geographic locations

•Automated regression testing with Tosca.

•Provided management with performance reporting, dashboard updates and status updates

•Handled escalations / project issues from testing teams and SMEs.

•Provided training to testing teams in ALM, JIRA and testing processes

•Participated in the implementation of Agile methodologies

•Documented business requirements and user interface enhancements

•Managed testing of end to end business processes.

•Discount simplifications implementation for US and China.

•Tracking spare parts inventory at service technicians and replenishments from warehouse.

•Accurately tracking and billing technicians spend in servicing equipment

•Service order scheduling optimization with Opti-time & CRM

•Adding service subtypes, iObjects and tasks to order by service technician

•Service contracts renewal and restructuring- automatic and manual

•Rollout of customer service applications on mobile phones to field service personnel.

•Responsible for testing of Truck inventory management and stock transfer processes

Hewlet-Packard Mar 2010- Feb 2012

Ohio State Tax

Lead Quality Analyst

Columbus OH

The project replaces disparate and aging tax collection systems of State of Ohio with an integrated stateof-the-art packaged implementation using Oracle Enterprise Solutions. Software delivery uses Agile to ensure on time delivery of functionality in frequent sprints.

Responsible for testing the highly complex Revenue Allocation modules which deal with distributing the revenues collected to various governmental agencies. The area is full of intricate workflows to track the flow of funds from collection through distribution, complex calculations to distribute different kinds of tax revenues, interests, penalties to state and local governments and involves a large number of reporting and error correction interfaces.

Accomplishments:

•Defined the test environment and quality center configurations

•Created test plans for system test, integration test of multiple sprints

•Coordinated the creation of test cases and scripts in ALM

•Participated in daily scrum meetings to manage sprint development and testing

•Trained multiple junior team members on Application functionality and quality processes

•Created SQL queries to extract data from ETM databases and validate test results.

•Collaborated with development teams and product owners to resolve the defects

•Trained end users in application functionality, testing methodology and coordinated test execution

Progressive Insurance Nov 2009- Mar 2010

Commercial Auto SQL Server upgrade project

Test Lead

Cleveland OH

Responsible for testing the Policy database(PDB) upgrade to new software version. Functionality includes quoting and rating, new business, endorsements, cancellations and renewals. Responsible for testing PDB interfaces with complex agent systems and customer web front ends for obtaining quotes online. Online quoting is a critical application and must work with a wide variety of browser interfaces.

Accomplishments:

•Developed the overall test strategy for all stages of testing

•Defined the test environment and quality center configurations for the project

•Created test plans and test cases for system test, integration test and user acceptance test

•Tested the functionality and usability of agent applications and customer applications with major web browsers: Internet Explorer, Chrome, Firefox and Safari.

•Setup the day to day tracking and reporting processes to manage test case execution

•Conducted Quality Center training for test team members and provided technical support

•Created SQL queries to extract data from multiple databases and validate test results.

Nationwide Mar 2008- Mar 2009

eFIN 9.0 PeopleSoft Financials Upgrade

Senior Quality Analyst/Lead

Columbus OH

Purpose of eFIN 9.0 upgrade project is to upgrade following Enterprise PeopleSoft Financial modules to latest 9.0 version: Enterprise Accounts Receivables, Accounts Payables, Asset Management, Electronic Procurement (ePRO), Purchase Order Management (PO) and Billing. Responsible for managing 20 testers thru System Testing, Integration Testing and User Acceptance Testing.

Accomplishments:

•Developed the overall test strategy for all stages of testing

•Made presentations to clients and obtained sign-offs on test strategy and test cases

•Implemented end-to-end defect management practices to track and resolve all reported defects.

•Created test plans for system test, integration test, performance test and user acceptance test

•Coordinated the creation of test cases and scripts in Quality Center

•Setup the day to day tracking and reporting processes to manage test case execution • Conducted Quality Center training for test team members and provided technical support

•Successfully tested 200 + critical reports and 10 Hyperion cubes.

•Created SQL queries to extract data from multiple databases and validate test results.

•Executed integration test cases and documented variations

•Worked closely with development teams to resolve the defects

•Created user acceptance test strategy and test plans

•Coordinated execution of user acceptance test cases with business team

Limited Brands Mar 2006 – Mar 2008

Victoria Secret Distribution (VS DTC)

Quality Analyst

Columbus OH

Purpose of the project is to relocate Victoria Secret Direct to Customer distributions to a fully automated state of the art facility. The new facility will significantly improve productivity, reduce the turn around time and errors due to manual interventions.

This is a very large and complex system with components from multiple vendors on different platforms:

Manhattan Associates Warehouse Management System, Scandata Transportation Management System

( PTMS), Legacy Limited Mainframe Maintenance System (LTS), Limited AS400 bolt on applications, Pyramid Warehouse Control System. Responsible for quality assurance of WMS inbound, outbound modules.

•Test management in Quality Center - Development of test cases for different functions, test data preparation, reporting defects and tracking resolution, retesting of released fixes.

•Functional Testing – testing business functionality when application events progress along expected paths and invalid conditions

•Interface Testing –validate that the message formats and interface standards are properly implemented to allow the large number of systems to complete the business process. The ware house controlling system has real time communication interfaces with material handling robotics.

•Report Testing – System includes 80+ custom reports created with Crystal Reports. Testing of reports is complex as the contents need to be matched against warehouse databases, data files on AS400 systems and various system interface logs.

•User Acceptance Testing – Engaged end users working in warehouse into user acceptance testing, collaboratively developed test cases and coordinated test execution. Trained warehouse users in new inbound and outbound processes.

Ohio Business Gateway, State of Ohio Jan 2006 to Mar 2006

Quality Analyst

Columbus OH

The Ohio Business Gateway (OBG) provides a “one stop-shop” for businesses transacting with state government. The OBG allows businesses to file and pay eight different tax forms & reports with multiple government agencies, all from within a single web-based application. Participated in integration testing and acceptance testing of Ohio Business Gateway project. The project was successfully completed and implemented for 2006 Tax season on time.

Pariti Enterprises, Chicago from January 2003 to Jan 2006

Lead Quality Assurance Analyst

Chicago IL

Pariti provides enterprise software solutions for the mid market. Worked in development of Billing and Electronic Invoicing system to one of their renowned clients as a Lead QA analyst. The product is supported on multiple platforms: Windows, Solaris and HP-UX, Oracle 9i, Java, J2EE, Java script, Internet Explorer. Test environment included Test Director and Quick Test Pro

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