Customer Service Manager

Ability Summary

Experienced marketing professional with a customer focused attitude who has rediscovered his love for the kitchen. Motivated, personable business professional with a liberal arts business degree with a talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records.

Organized, flexible and versatile – able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills. Strong management capabilities with a people first focus and expertise to maximize operational activities that will enhance profit margins.

Employment History

Day/Night Steward

09/2013 – Present Art Catering Belle Chase, LA

Assigned to vessels that POB ranged from 50 to 190 persons

Credentials include Merchant Mariner, TWIC, Safe Gulf & HUET

Sous Chef

03/2013 – 08/2013

Warehouse Grille

New Orleans, LA

Food Preparation & Presentation, ensure cleanliness standards and oversee staff on shifts

Night Auditor

08/2012 - 04/2013

Best Western - Northpark Inn

Covington, LA

Provide outstanding customer service

Perform Night Auditor duties.

Prep Cook

05/2008 – 010/2012

Malachi’s\Sage Restaurant

Covington, LA

Prepared and served dishes for the restaurant’s catered events

Guest Service Agent\Night Audit

01/2011 - 05/2012

HRI- Hilton Garden Inn CBD\FQ

New Orleans, LA

* Provided outstanding service to our guests while multitasking the duties of working on the front desk of a 155 room hotel

* Guest portfolio management

* Ambassador of New Orleans to our guests helping them plan out book their vacation or business travel free time

* Performed Night Auditor duties.

Frontline Sales & Marketing Manager

01/2009 - 10/2010

Festiva Hospitality Group

New Orleans, LA

* Managed day to day operations of Welcome Center

* Developed and implemented our Minivacation Program protocol for the New Orleans market * Liaison between Festiva and area & national vendors

* Scheduled Staff, handled payroll and administrative tasks

Inhouse Sales

07/2008 - 01/2009

Wyndham Vacation Resorts

New Orleans, LA

* Fielded Owner/Guest issues at Wyndham's LaBelle Maison

* Sold additional points to owners to correct usage issues within the Wyndham Vacation Ownership program.

Restaurant Manager

01/2002 - 04/2008

McDonald's Corporation - Great Southern Region

New Orleans, LA

*Hamburger University Graduate

* Oversaw daily operations of multi-million dollar restaurants

* Responsible for up to 75 employees

* Manager Leadership & Training, Scheduling, Customer Satisfaction & Food Preparation were main priorities among others that fell under my responsibility

Education

ROANOKE COLLEGE – SALEM, VA

Bachalors of Business Administration & United States History Minor, May 2001

*** References upon Request ***

Contact this candidate