Project Coordinator Support

Curtis Looper

**** ***** ********* ******, *****, Oklahoma 74112

Telephone: 918-***-**** Email: *****@***.***

Experience

**/** – 05/15 Verizon Enterprise Business Tulsa, OK

Senior Order Management Specialist

Support technical provisioning and coordination of installation of both low and high bandwidth services for data and telecommunications services for large scale worldwide customer locations.

Create, escalate, track and verify orders, change requests and disconnect requests for various types of services and bandwidths ranging from 56k to OC192 circuits utilizing MPLS, Frame Relay, Frame Relay over MPLS, VPLS, TDM (fractional DS1 to OC192) and Ethernet encapsulation from 1Megabit to 10Gigabit, wireless solutions, and BACS DS3 creation and manipulation.

06/11 – 09/11 Simplify Corporation Tulsa, OK

Strategic Support Specialist

Provide direct support for hardware and circuit inventory of multiple locations for data and telecommunications services.

Create, escalate, track and verify orders, change requests and disconnect requests for wireless solutions, calling cards, VOIP, High Bandwidth Internet, DSL, Dedicated Voice services (Private Line), and POTS lines.

Act as customer advocate when working with multiple data and telecommunication vendors.

02/09 – 03/11 West / Qwest Corporation Tulsa, OK

Technical Project Coordinator

Interface with sales teams and technical engineers to provide the best solutions for customer needs.

Ensure proper order entry, escalation, troubleshooting and tracking of orders through completion and billing.

Verify contractual pricing, discounts and accuracy of billing for each product delivered.

Create, track, escalate and verify orders, change requests and disconnect requests for VOIP, Internet services, Dedicated Voice (DS1 to OC92 circuits) and Toll-free services.

05/00 – 12/12 True Networking Technologies Tulsa, OK

Owner / Sole Proprietor

Desktop and networking installation and support for small and medium businesses.

Consulting for hardware and software security enhancement and network expansion efforts.

03/98 – 10/01 Dollar Rent-A-Car Systems, Inc Tulsa, OK

PC Coordinator / Desktop and Server Technician

Install, configure and troubleshoot desktop workstations including hardware and software.

Create, modify and disable end user networking accounts and privileges.

Provide security and technical support for local and remote users.

Provide networking configuration support for local and remote workstation deployment utilizing private and public static IP networks with Class B (/16 to /23) and Class C (/24 to /30) networks including server, printer and router IP assignments.

Project Management of large scale new workstation roll-outs for local users and a new off-site reservation center including all workstations and a new training center.

Education

01/92 – 05/95 Tulsa Community College Tulsa, OK

Associates Degree

Degree description: Computer Specialist for Business Micros – Mainframe and Micro communications.

Currently pursuing a Bachelor's Degree.

Relevant Hobbies

02/00 – Current Amateur Radio Operator Tulsa, OK

Amateur Extra Licensed Operator as N5CEL

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