Nancy Patricia Moore

*** ***** **** *****

Rockwall, Texas 75087

469-***-****

Summary: Administrative Assistant (10 yrs, C level);

Office Manager (4 years, staff of 40)

Office Manager (1 year, staff of 5)

Customer Service (12 years, call center) – Extensive customer service experience

Quality Control (3 years)

Host of Bravo Baroque, 1993 through 2009

On-air personality 1989 through 1995

WORK HISTORY:

12-2013 to 08-2015 Ericsson, Inc., 6300 Legacy, Plano, Texas

Supervisor: Anna Mills; Artis White, Mgr.

Job Title: Support Services Specialist, Accounts Payable

DUTIES: Receive calls from customers regarding past due accounts in SAP; troubleshoot issues regarding past due invoices; interact with other teams to correct posting errors and missing payments; interpret emailed “trouble tickets” about resolution of various billing issues; prepare spreadsheets for remittance details and open invoice reports in Excel.

Maintained a 90%+ quality rating;

Received letters excellence from callers and high evaluation remarks;

Voiced a customer service presentation which is available internationally to all of Ericsson

10-2012 to 12-2013 Corestaff, Plano, TX for Ericsson, Inc., Plano, TX

DUTIES: Same as above – was hired as fulltime Ericsson employee December 9, 2013.

03/2010 to 06/2011 Assurant Solutions, 4550 Excel Pkway, Addison, Texas

Supervisor: Debra Dean 214-***-****

Job Title: Customer Service Representative

DUTIES: Answer questions from customers about service plans; set up work tickets and schedule service; work with service providers as necessary; refer customers to customer relations for escalations.

Maintained 90% evaluation percentage

Rated excellent customer service and selected to mentor other CSA’s

Chosen as the “Voice of Assurant” to voice several hundred IVR recordings

EDUCATION: BBA University of Central Oklahoma, Edmond, Oklahoma 3.46 GPA

6 hours, MBA Texas A&M University, Commerce, Texas.