Manager Project
Resume:
NIGEL-CHRISTIAN LOMAX
*****-*********.*****@*******.***
SUMMARY:
Strong focused team player with accomplished experience heading and creating multiple projects, performing
customer escalations and technical expertise for Fortune 500 clients. My strengths are in identifying and
mapping project scope and providing input, direction and support. Owning the project until the project'
completion or incident is resolved. Effectively interface between clients, managers and developers across
multiple business lines to coordinate system requirements and remain on path for on time delivery.
EXPERIENCE:
Wells Fargo (Insight Global), RTP
November 2014- Current
Project Manager (Contract)
Project Managers duties include interfacing with client implementation engineers, gathering appropriate
resources, gathering engineering SOWs in order to build a price quote for clients, determining revenue and
expense, scheduling for the projects, overseeing implementation and post implementation, and closing out
projects.
Bank of America/Cisco (Assigned to Bank of America), Morrisville, NC
Implementation Engineer (Contract)
December 2013 – October 2014
Implementation engineers have project management and implementation responsibilities which includes,
planning, organizing, financials, creating change records, presenting the change records, overseeing
implementation and post implementation, and closing out the project. Most projects are Cisco related.
HP, Morrisville, NC
Project Manager
January 2011 – November 2013
Infrastructure Builds/ Build out, decommissions, transferring of services, wiring and cabling build outs and
decommissions. VoIP (Avaya and Cisco) moves, decommissions and installs. In charge of 10 G build outs and
transfer and day to day productions installation and ordering.
Client: Leverage clients Bank of America
• Identified, requested, and held conference calls with all needed resources.
• Implement calendar and communication with the TPM.
• Create and manage the change records and presenting change records to governance for
implementation.
• Triage, pre-implementation and post-implementation support.
• Responsible for all internal and external reporting.
Client: Bank of America
Project: 802. 1 x NAC conversion project
•
• Managed engineering and TSIG in the consumer banking sector conversion to 802.1x.
The conversion was needed in order to protect Bank of America from rogue devices accessing the
network.
• Monitoring and implementation of 802.1x NAC.
• Assisted in writing NAC post implementation customer support procedures.
• Assisted in writing procedures for inclusion of supplicant and non- supplicant devices.
• Assisted in writing procedures for inclusion of devices that are not shipped directly from
the warehouse.
• Created change records and presenting change records to governance for implementation.
• Managed the schedule and communication with the assigned TPMs.
• Managed triage, pre-implementation and post-implementation support.
Verizon Business, Morrisville, NC
Executive Service Manager
September 2008 – January 2011
Client: HP/ Bank of America (Merrill Lynch, Countrywide, and Fleet)
• Managed a team of four technical service managers that are dedicated to HP/ Bank of
America Domestic. Managed EMEA, ASIA, LATAM.
• Liaison between the customer, Verizon customer service and Verizon LEC partners
NOC(s).
• Managed all HP/ Bank of America post sales projects( i.e. disconnects, ATM diversity
project, Chronics projects, zero tolerance project, 10/ 40G wellness plans, and VOIP project).
• Managed a team that upheld the HP contractual MTTR for four years.
• Responsible for all executive escalations within the Verizon partnership.
• Forged the relationship with the Verizon NOC and our partner LECs to give HP/ Bank of
America priority after emergency services and the federal government.
• Responsible for all planned and unplanned maintenance being approved on the Verizon
network that would affect HP/ Bank of America.
Verizon Business, Cary, NC
Executive Service Manager
September 2004 – September 2008
Clients: CSC, HP, HP/ Bank of America, IBM, ASC, Continental Airlines
• Managed a team of fifteen technical service managers dedicated to the above clients.
Managed Domestic, EMEA, ASIA PAC, and LATAM.
• Implemented successful diversity, zero tolerance, re-design and redundancy projects.
• Managed the implementation projects for the frame relay conversation projects for HP
and Bank of America.
• For all clients listed managed a team that exceeded the contractual MTTR for four years.
• Inputted and wrote the maintenance portion of the contract for the SLA's agreed upon by
HP, HP/ Bank of America and ASC.
• Responsible for all executive escalations within the MCI and later Verizon partnership.
• Arranged for HP and HP/ Bank of America to receive priority on all higher level outages
and automatically re- route priority.
• Worked with Tom Wolf/ HP to successfully develop a reporting system that mutually
benefited HP and HP/ Bank of America.
• Managed all clients' post sales projects and maintenance escalations within the MCI and
later Verizon partnership.
Verizon, Cary, NC
Lead Technical Service Manager
November 1999 – September 2004
Client: Bank of America
• The lead technical service manager for three technical service managers.
• Responsible for alt- routing all of Bank of America services from New York City to
Secaucus, NJ during the 911 terrorist attacks also lent my services and connections to other financial
institutions.
• Responsible for producing and presenting the monthly operations report.
• Responsible for second- level escalation support for data services.
MCI, Cary, NC
Frame Relay Engineer
September 1998 – November 1999
• Responsible for 2nd level testing on all frame relay circuits on the MCI network.
EDUCATION:
Auburn University, Auburn, AL
1994-1995
Virginia Polytechnic Institute and State University, Blacksburg, VA
1989 – 1993
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