Customer Service Supervisor
Resume:
Satoria T. Richardson
Dallas, TX 75230 469-***-**** acpkkz@r.postjobfree.com
HOSPITALITY TRAINING
. Prepared to exceed customer expectations
. Ability to develop customer loyalty providing value added services
. Knowledge of excellent customer service skills
. Development of communication skills: verbal, written, non-verbal,
electronic
. Prepared to resolve customer complaints increasing customer
satisfaction
. Experience at workplace communication skills
. Understanding the importance of dependability, getting along with co-
workers and supervisor
. Knowledge of Guestroom Attendant Skills
. Trained in safety
EDUCATION
. H.I.S. BridgeBuilders/El Centro Community College, Dallas, TX
o Continuing Educations Units awarded in Hospitality, Basic Safety,
Introduction to Customer Service, Workplace Communication, Job Search
& Employment Skills
. Parkview Baptist School, Houston, TX
o National Honor Society
o Diploma 2009
EMPLOYMENT HISTORY
Childcare Group May 2009-October 2011
Dallas, TX
o Substitute for the teachers at daycare centers.
o Plan activities that would stimulate growth in language, social and
motor skills.
o Provided children with individual attention.
o Communicated with parents on a regular basis.
Omni Dallas Hotel at Convention Center October 2011-Sept
2012
. Ambassador Steward:
Washing dishes for the restaurants.
Take trash out
Deep cleaning the kitchen.
. Prep Cook (Culinary): Sept. 2012- Present
(Bob's Steak & Chop House)
Preparing food.
Clean after work is finished.
Volunteer Services
Lakewest YMCA (Desk Clerk) Sept.2008-May2009
o Answered phones
o Washed towels
o helped with events
o helped decorate
ChildCare Group Twin Towers (Office Clerk) Sept.2008-
May2009
o Helped with answering phones
o Filed papers
o Organized papers
o Typed paper
References are available on request.
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