Customer Management

RESUME

(Master, CCNA, CCIE (R & S) version * written, French, English)

NKANDJEU SOTCHINDE Brice Armand

House No. E-74

Sector-36

Greater Noida - 201310

uttar Pradesh

Mobil No. +91-783******* – 78 27207697

D.O.B: 07/06/1985

E-mail: **************@*****.**

Objective :

Looking to join a company where I can bestowed my Skills and knowledge in the

field of networking and security to grow professionally, in an organization of

reputes where the combination of my knowledge and initiatives can contribute

to the enrichment of myself and growth of the organization.

Qualification:

Degree University Institute Year

Master Computer

Faculty of

Application Shobhit University 2015

technology

(Validation)

Bachelor

University of Faculty of

Option: Network 2007

Ngaoundere Sciences

Archtecture

Lycee Bilingue de

Baccalaureat C LBM 1998

Mbalamyo

Certifications :

CCNA, CCIE (R&S) written.

Diploma in Oracle Workforce development program

SKILL SET:

Networking concept: OSI Models, TCP/IP, Static Routes, Access list, Route

Map.

Wan Protocols: RIP, IGRP, OSPF, EIGRP, BGP, MPLS

Lan Protocols: STP, Ether Channel, HSRP,VRRP,GLBP, VLAN,VTP Multicasting

VPN : DMVPN, GRE, Site-to-site,

VOIP Protocol:- SIP,RTP,RTCP.

Network Devices: Hands on experience on Cisco

Routers(800,1700,2500,2600,3700,7500 series), Mikrotik, Netgear router,

TP-link, D-Link routers Vertex routers, Catalyst switches

(2950,3550,4500,6500 series).

Mikrotik Load balancing.

Security : Mikrotik Firewall.

Wireless: 801.11 abgn, RF, redline, ubiquitti, radwin, mikrotik, Tranzeo.

Configuration of VLANs with 802.1q tagging, configuration of Trunk groups,

Ether-channels etc.

Experienced in troubleshooting connectivity issues and hardware problems on

Cisco based networks

Work Experience:

(1) Tesla Telecom - Cameroon

Duration: 04 février 2011 – 06 février 2014

Position: Working as Network Engineer Support

Roles &Responsibilites:

Dedicated resource for the Mikrotik Client and done the implementation on

Foundary devices along with Cisco.

Configuration of PE-CE links using static routes and different routing protocols

like RIPV2, OSPF.

Configuring, troubleshooting and maintaining customer infrastructure design

their policies for traffic movement through multiple paths available. This

includes all routing and switching issues.

Guiding and training to Level 2 support on escalated issues.

Handle problems escalated from Level II and providing support for their

network related queries and outages.

Follow-ups & escalations with Fixed service providers, Carriers and ISP for

restoration of services. Ensure maintaining of committed SLAs to esteemed

customers.

Maintaining Quality of Service by resolving issues first time right and once for

all.

Active member of Problem management, Change management and Root

Cause Analysis to minimize network outages.

Proactively troubleshooting customer network on 24x7 bases and updating

them regularly on call basis.

Working as an internal trainer in TESLA and is responsible for giving trainings

to different internal teams.

(2) BRIMOTECH. Ltd.

Duration: Sep-2007 – Jan-2011

Position: Technical Director

Established and manage network and customer connection

Roles & Responsibilites:

Setting up the network of the Ministry of JUSTICE - Cameroon,

Study the existing network, rehabilitation of the existing network, extending

existing network, installation and configuration active equipment, network

security,

Installation and configuration bandwidth

Installing a BLR (Loop Local Radio) in Yaounde - Cameroon,

Installation and deployment of five (5) Wireless distribution bases in Yaounde

Cameroon,

Installation, configuration and maintenance of a server based on Linux 2.6

kernel (Mikrotik) for the management of 5 POP in Yaounde Cameroon

Management PPPOE customers account

Configuring, troubleshooting and maintaining customer infrastructure design

their policies for traffic movement through multiple paths available. This

includes all routing and switching issues.

Hands-on experience on routers like CISCO 1700, 2600

Handling day to day network queries of existing clients related to lan/wan

Coordinate with field engg’s regarding the installation of n/w and also there

maintenance and troubleshooting.

Configuration of Cisco Routers, Switches, which includes ACL’s, Rate-limits

and Routing.

Installation of Point-to-Point & Multipoint RF links between NOC to Customer

end.

Place:

Signature: (NKANDJEU Brice)

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