Customer service, surveillance, access contro, observing and reporting

JENNY J DITMARS

Columbus, Ohio *****

614-***-**** ● *************@*****.***

MANAGER

SUMMARY OF QUALIFICATIONS

Customer service-oriented manager with technical support training and a passion for helping customers. Committed to exceptional customer service ensuring an excellent and satisfied experience for the customer. Proficient in maintaining and troubleshooting a wide array of network devices and computer platforms . Implemented daily strategies to ensure business was running effectively. Managed people and issues professionally and with a positive attitude to ensure optimum results. Information Analysis - Customer Service Oriented - IT Support - Computer Troubleshooting - Management of Personnel - Network Cabling - Judgment and Decision Making - Information Security Time Management Skills - Ability to work under pressure - Able to analyze Quantitative PROFESSIONAL EXPERIENCE

Job and Family Services

Internship

July 2017 - September 2017

Columbus, Ohio

● Worked with IT Department on daily operations.

● Provide support in setting up end user training activities.

● Helped map out training Department with new filing system.

● Assist in handling data migration duties.

● Participate in software applications.

● Take telephone calls from users and assist them with their questions and problems.. Sparanos

Restaurant Manager

August 2016 - February 2017

Hubbard Ave

● Managed employees and operations of restaurant surpassing established goals and objectives.

● Ensured that customer service was delivered efficiently in a prompt and timely manner.

● Reconciled daily receipts and ensured accurate documentation of sales and deposits.

● Calculated employees hours and deductions and issued paychecks appropriately.

● Monitored compliance with health and fire regulations and food preparation guidelines.

● Listened to and resolved customer complaints regarding food quality or customer service .

● Assigned schedules and specific duties to individual staff members after consultations.

● Supervised staff members on best practices for customer service provided to clients. Millennium Charter School June-August 2018

IT Tech Intern Columbus, Ohio

● Set up access points throughout the School.

● Rewired electronic charging carts.

● Installed Operating Systems on computers.

● Fixed Screens in laptops.

● Installed new security software on Teachers computers.

● Fixed Overhead projectors.

● Fixed Document Projectors.

● Wiped Chromebooks.

Gardaworld November 2022- September 2023

-Internal and External patrols for DHL.

-observe and Report.

-Created and denied badge access.

-Surveillance.

-Wanded and Searched employees.

EDUCATION & ACADEMIC EXPERIENCE

Graduate - CompTIA A+ Training Program, Battelle Career Education Center - June 2017 Diploma - Groveport Madison High School, Groveport, Ohio - June 2012

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