Amber Davis

** ****** ****** **********, ** *****

757-***-****

acn69c@r.postjobfree.com

CUSTO ME R SERV ICE PROFESSIONAL

Successful experience in customer service and support with recognized

Profile

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strengths in problem-solving and t rouble-shooting, staff support, and

p lanning/implementing proactive procedures to meet project deliverables.

1. Ability to t rain, motivate, and supervise customer service employees,

a llocating tasks to meet project deadlines.

2. Maintain and update project timelines.

Xerox Business Services

Employment

P roject Analyst

1. Support contacts from participants regarding health & insurance,

and pension, concerns via inbound or outbound call, and email.

2. Handle escalated issues through completion to ensure resolution

3. Attend client and leadership meetings to present statistics, issue

logs and discuss resolutions when necessary

4. Prepare and deliver training documentation to project-based

representatives for special projects

5. Monitor contacts for quality review and identify opportunities for

i mprovement

6. Conduct audits, process payment set ups and reconcile extracts to

completed work

Seafood Harbor / Oasis Bar and Grill

B ar Manager

1. Oversee crew of employees, as well as making sure the day to day

duties and services are completed for customers

2. Maintain Health Department standards, in addition to staying

w ith in ABC laws

Media Communications

Customer Service Representative

7. Handling customer service issues via the call center environment

8. Maintain accurate and current records and data both by hand and

on terminal

L illian Vernon

Customer Service Representative

3. Obtain catalog orders and handle shipping as required.

Walmart Pharmacy

4. Assist customers on their path to recovery and living their life

w ith illness t hat have been th rust upon them while showing

empathy and still maintaining professionalism.

5. Handled insurance claims and billing for customers, interfacing

w ith insurance companies.

6. Accurately updated and documented customer accounts

7. Assist Pharmacist with day-to-day obligations

References Furnished Upon Request

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