Customer Service

Ashley N. Forrest

*** ********** **** ***** ***** VA 23035

804-***-****. *******.*******@*****.***

Objective

To obtain a full-time security, administrative, or customer service

orientated position in a professional setting to broaden my skill sets and

experience with computers, basic office applications, general office

procedures and accounting as well as criminal justice and security.

Work and Volunteer Experience

Cobbs Creek Diner March 2014 -

Current

Mathews, Virginia

Head waitress, Assistant Manager: Attend to dissatisfied customers and find

a solution to making their visit better. Oversee other employees and ensure

they do the proper steps to making the workplace and happy and clean

environment. My duties as waitress are as follows, serving customers meals

in a timely and friendly manner, making sure orders are correct and the

customer is happy. I also made sure the work stations were cleaned; prepare

salads, and checkout customers at the cash register.

Unemployed July 2013- March2014

Gloucester, Virginia

In July of 2013, I was put on bed rest due to a complicated pregnancy.

After having a premature baby in August of 2013, I decided to stay at home

with my baby because I felt that sending him to babysitters or to daycare

would not be the best decision for him.

Public Partnerships

Gloucester, Virginia Jan 2013- July

2013

Babysitter: Daily care of children ages two and four. Provide educational

games and lessons for the children, as well as nutritious meals and snacks.

Old Dominion Security

Williamsburg, Virginia Oct 2012 -

Jan 2013

Security Officer, Shift Supervisor: Make routine foot and vehicle patrols

in retirement facility, and make keep in contact to the other security

officer on duty via hand held radio. Assist nurses with emergency

situations and call emergency officials if needed. Stay at security check

point and allow or deny access to those attempting to enter the premises.

Answer the phone and give customer service to those needing it. As shift

leader, respond to customers, residents, and other employees with issues

and come to a conclusion about what should be done.

Busch Gardens July 2012 - Oct

2012

Williamsburg, Virginia

Security Guard, Level One: Check baggage at park entry security check point

and survey park areas for safety threats. Assist park guest with

identifying and locating lost articles; facilitate locating and securing

lost park guest. Execute security team communication via hand-held radio

and responsible for resolving park guest concerns/disputes and maintaining

traffic areas.

Skipwith Academy December 2011 -

July 2012

Henrico, Virginia

Assistant Teacher: Create lesson plans and assist head teachers in the

classrooms for children two to six years; direct interaction in both a

vocational and free-time environment with children. Oversee the safety and

nutritional care of children; interact with parents about concerns and

problems with children. Other ad-hoc duties performed on an as-needed basis

such as cleaning and organization of classrooms.

Gloucester Learning Center September 2011 -

November 2011

Gloucester, Virginia

Childcare Provider: Feed, change, and supervise children ages six months to

six years, answer phones and speak with parents about concerns and problems

with children.

Stan Stings Pizzeria May 2011 - September

2011

Mathews, Virginia

Waitress/Food Prep: Wait and clean tables, prepare salads, assist cook with

miscellaneous food preparation, answer phones and assist with taking and

preparing customer's orders.

Best Value Supermarket July 2010 - March

2011

Mathews, Virginia

Cashier: Processed customer orders and handled payments.

Mathew High School/Rappahannock Community College 2010-

2011 School Year

Volunteer/Course Credit

Mathews, Virginia

Teacher's Cadet: Studied the development of children and teacher related

laws and regulations; assisted a first grade class at the local elementary

school where I graded papers, helped teach and assisted with disciplinary

decisions.

Richardson's June 2009 -

January 2010

Mathews, Virginia

Waitress: Wait and clean tables, prepare salads.

4-H Youth Development Program Summer of 2008 and

2009

Jamestown, Virginia

Teen Counselor: Assisted with children ages 8-14 at a week long overnight

camp; responsible for overseeing campers' safety at lunch time and while

playing in the pool. Also helped with game time and insured orderly

conduct. When overnight camp was not in session, I worked as counselor for

4-H day camp helping with 4-8 year olds, where we went on field trips, made

snacks together and played games.

Education, Certifications, and Computer Skills

Rappahannock Community College

Criminal Justice, Currently Enrolled

RE11 Unarmed Security Officer Certification

Commonwealth of Virginia May 2012

J. Sergeant Reynolds Community College

Criminal Justice, Spring Semester2012

Paraprofessional Educator Certified

Commonwealth of Virginia 2011

Microsoft Office Suite; Microsoft Vista; Windows

Intermediate Internet experience

Interest and Activities

Mathews High School Basket Ball Team

Junior Varsity 2006 - 2008

Varsity 2008 - 2011

Contact this candidate