[pic]

Negi Sharad

acf0cu@r.postjobfree.com

***, *** ****, **** **-2,

Dharampur, Dehradun

acf0cu@r.postjobfree.com

< 812-***-****

< 789-***-****

Objective

Dynamic, results-oriented IT executive with comprehensive professional

skills in Desktop, System Administration and Microsoft based Problem,

Incident Management. and Network monitoring. Seeking a career on

challenging assignments using cutting edge technologies where I can

constantly apply and upgrade my knowledge for the enrichment of the

individual and the firm.

Skills & Proficiency

Operating Systems: Windows 2000/2003/2008/XP/windows7/ Vista,server

2003,server 2008.

Servers: IBM Balade, Dell Poweredge, HP Proliant (DL-380G3, DL-385G2, DL-

585, rx6400, W4400), Acer (Altos G540, AT 150F)Sun Fire servers (V440,

V490, E2900),

Desktops & Laptops : Dell Lapatitue ( D620, D630), HP Preserio & Pavilion,

Lenovo and Acer.

CISCO Tools : RIP, IGRP, BGP, OSPF, EIGRP

Design Tools - AutoCAD.

Educational Details

Qualification :

Completed Bachelor of Degree in Arts

Completed Advance Diploma in CAD Modeling for CAD Centre, Chandigarh.

Professional Certifications :

CCNA - Cisco Certified Network Associate (640-802).

ADCHN - Advance Diploma in Computer Hardware and Networking.

MCSE - Microsoft Certified System Engineer (training).

Work Experience.

St. Kabeer Academy ( Sept. 2013 to till date)

Designation : IT Head

Location : Dehradun

Roles & Responsibilities as IT Head

. Maintain Computer Lab in the school.

. Keep record of all computers and Hardware equipments in the

school.

. Keep data of IT sector of the school.

. Help teachers in making report cards and marks entry.

. Manage IT Quest in the school.

. Provide Internet to students as per their time table.

. Look after students while practicals in Computer Lab.

. Troubleshooting of Printer, Scanner, Laptops and Projectors

installed in the school.

. Manage Server 2003 of Computer lab with windows XP client

machines.

. Troubleshooting of server 2003.

. Implement of new Network infrastructure in school if required.

. Troubleshooting of Dial - up and Broad Band Internet.

. Providing support for Network, computer hardware, software,,

switches, Ethernet, Fast Ethernet, Cable Analog dial-up and

broad band internet sharing.

. Manage all corporate Anti-virus with firewalls and spam

filtering solutions

. Implementation of TCP/IP & related Sevices-DHCP/DNS

. TCP/IP (IPv4) Networking (D-Link Fibre Optic,CAT6,CAT5)

Educomp Solutions Ltd. Gurgaon India ( April 2008 to Aug. 2013)

Designation : Assistant Manager - IT

Location : Dehradun

Incident & Problem Management

. Accountable for the complete Incident/Problem Management process.

. Ensures the success and quality of the Incident Management process as it

applies to cross-functional organizational units

. Provides effective communication to steering committee, senior

management, process owners, and customers

. Identifies and defines important process Critical Success Factors (CSF),

Key Performance Indicators (KPI) and activity metrics

. Regularly meets with Problem/Manager to review Problem Management

processes and Procedures.

. Initiates Continuous Process Improvement to the process as business

conditions change, and based on process performance management data

Professional Experience and abilities :

. Updating work colleagues on business performance, new initiatives and

related issues.

. Providing focus and direction to subordinates.

. Decision making and problem solving.

. Work scheduling that improves employee performance and reduces

absenteeism.

. People management.

. Motivating employees to do better.

. Ability to work as part of team.

. Communication, coordination and analysis skills.

. Teachers training over Smart Class Application engine and other

Educational tools.

. Communicate with Schools management to solve different issues

regarding Smart Class.

. Scheduling for Smart Class training, payments and etc.

. Providing training to Smart Class coordinators appointed in different

schools in the region.

Technical Monitoring

. Implementing Smart Class Server in different schools in the

Uttrakhand Region

. Update Smart Class Server with new contents.

. Implement and design new Network infrastructure for Smart Class in

different schools in the Region.

. Monitoring the Servers and Networks.

. Good knowledge and experience in tools like, VNC, IP scan and Remedy

products.

. Develop monitoring baseline standards to help ensure maximum availability

of managed systems and applications in order to meet client SLAs

. Install and configure network monitoring and management tools for all

client supported devices

. Provide operational support by working and resolving incident/change

requests in Remedy submitted by internal and external customers

. Experience (L2/L3) in the design, installation, configuration and support

of any one or more Enterprise Monitoring tools

. Trouble shooting windows server 2003/2008 within domain controller

. Manage Active Directory and User policy with User rights within domain

controller.

Medicos Center, Chandigarh. ( Jan 2006 to March 2008)

Roles & Responsibilities as Network Executive at Medicos, .

. Knowledge of PCS Lab plus processes & implemented Incident & Problem

Management processes across Medicos clients.

. Trouble shooting desktop and Notebooks, Documentation of appropriate

system Manuals, system infrastructure and process flow

. Provide the L1 Support for hardware and software related issue.

Technical Support for Anti-Virus to Client Networks

. Installing and implement Anti-Virus (Trend Micro,Mcafee and Symantec)

. Installing,Configuration and Troubleshooting all types of servers and

clients related to Hardware, software & Applications

. Preparing and maintaining daily / weekly and monthly report through

the call logging tool.

. Performing vendor coordination for various hardware and software

related issues

. Providing remote support through Logme in, NetMeeting and Dame ware.

. Maintained the Asset management for Desktops, Laptops and printers.

. Vendor Co-ordination for Desktops, Laptops and printers.

. Scheduling the Preventive Maintenance for all the supported devices.

. Make continuous improvement of the internal operations process and

procedure.

. Allocate resources to projects within scope of support.

. Perform impact analysais of current operations.

. Ensure a successful and secure implementation of new services and

technology requests by the Client.

. Providing Level 2 support (hardware and software related issue's) to

the end user's meeting the SLA as per the client agreement

. Symantec Antivirus administration.

. Vulnerability and security analysis

. Backup administration Normal backup

. Planning and deploying of new application throughout the whole network

. Good Hands on Experience in HP, Acer & IBM Servers Hardware.

. Administration of Windows 2003 & Handling and Troubleshooting of

Windows 2003\2008 Server

. Taking backups from Servers on Network Drives applications

. Taking Backup of SQL Server

. Domain Controllers and File Servers

. Installation Configuration of DNS, DHCP on Windows 2003/2008 server

configuration

Date: Negi Sharad

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