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Customer Service Administrative Assistant

Hartford, CT
April 25, 2014

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aurea cruz

Cell 860-***-****

*** ******* ****** *** **

Hartford, CT 06120


Accomplished professional with 4+ years experience in directing customer

service and administrative assistant functions in fast-paced, high volume

environments. Excellent communication and interpersonal skills; perform a

wide range of office support activities for the department, managers and

supervisors to facilitate the efficient operation of the organization. Self

starter, great attitude, quick study. Willing and able to take on new



Goodwin College, East Hartford, CT 2007-2008

Human Services and Business Management

Sawyer School of Business, Hartford, CT 2005-2006

Certificate in Medical Assisting

Sears, West Hartford, CT 2004

Internship Marketing and Promoting Certificate

Capital Community College, Hartford, CT 2001

Customer Service Representative Certificate


. Microsoft Office Word, Excel, Power Point and Outlook

. Proficient in Customer Service, Relations Word Processing/Typing 50

WDS per min, Microsoft Office Suite, Data Archiving, Knowledge of

Current Office Equipment

. Arranging Appointments Problem Solver,

. Business Correspondence, Communications Host Events, Guard Card



CCAR Association Jan

2012- Present


. Administrative work

. Filing, faxing and updating spreadsheets

Bank of America, East Hartford, CT

Jan 2013 - Aug 2013

Data Entry Specialist/ Customer Service

. Customer service related

. Answering phone calls

. Retrieving email-box inquiries

. Looking up pension payee information on our Omni Pay system

. Respond to calls/emails, opening physical mail

The Hartford, Simsbury, CT

July 2011- Jan 2012

Data Entry Specialist

. Renewed Policies

. Verified data and correct data where necessary

. Obtained further information for incomplete documents

. Excel, Word, Outlook, Duel Monitors

. General clerical duties including photocopying, fax and scanning

. Maintained electronic and hard copy filing system

. Prepared written responses to routine enquiries

. Returned Mail

. Utilized Cafe, Melissa data, 360 calculator, Client, Rcv's, Software

Maple View Manor, Rocky Hill, CT Jan

2011- August 2011

Receptionist- Part Time

. Admission, Answered 5-10 lines screen and transfer

. Opened, sort and distribute incoming and outgoing correspondence

. Scheduled and coordinate meetings, appointments and travel

arrangements for managers, supervisors and clients

. Prepared agendas for meetings

. Coordinated and maintain records for staff, and clients petty cash

. Payroll

. Resolved administrative problems and inquiries

. Monitored patients

. Coordinated appointments

Allied Community Resources, East Windsor, CT

Jan 2010- August 2010

Administrative Assistant

. Answered incoming phone calls

. Greeted client

. Inputted data in the request log and processes the information

. Maintained logbooks or records of activities and tasks

. Answered, screen and transfer inbound phone calls

. Dealt directly with clients either by telephone, electronically or

face to face

. Performed customer verifications

. Managed clients accounts

. Processed employee verifications

. Provided feedback on the efficiency of the customer service process

. Managed Microsoft Spreadsheets and customers data entry

. Scheduled conference meetings

. Checked monitors

First Transit, West Hartford, CT

Oct 2008- Nov 2009

Quality Assurance/Customer Service

. Verified clients appointments

. Problem solve, Office support

. Monitored vehicle inspection with supervisor

. Kept and build drivers trip logs by excel spreadsheets

. EDS and Trapeze Software

. Do trip counts on excel spreadsheets

Young Studios, INC, CREC, Hartford, CT

Jan 2007- Dec 2008

Administrative Assistant

. Answered incoming phone calls

. Monitored students to their destination

. Taught Graphic Design

. Taught drama, Student instructor

. CEO assistant

. Assisted editors and graphic designers

. Copied, faxed, filed and emailed documentation

. Coordinated appointments and meetings

. Transferred and answer calls

. Managed Young Studios store

Reference upon Request

Candidate Summary

. 4 + years in Customer Service and Administrative Assistant positions.

. Ability to professionally answering incoming phone calls

. Excellent communication and interpersonal skills.

. General clerical duties including photocopying, fax and scanning

. Proficient with Microsoft Office, Word, Excel and Outlook

. Bilingual-English and Spanish

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