Jazz Russell Hodges

***** ******** ***** #**** ******* Branch, TX 75244 972-***-**** accfw3@r.postjobfree.com

SUMMARY

Experience: 15 years of experience collectively as a data center engineer, cloud infrastructure engineer, cloud

operations engineer, network operations center technician, telecommunications field engineer, COEI installer

Skill Highlights: Data center management, deployment engineer of small and large scale cloud infrastructure

equipment in ru’s, racks, cages, and data centers globally, system fault isolation, equipment and cable

installation, information database management, ticket management, trouble ticket management,

telecommunications process improvement, system testing, electromechanical skills, run, test, terminate, label

optical fibers & CAT cable in data centers, central offices, customer premises, and cell sites, working and

managing technologies including Cisco, VMware, NetApp

JOB HISTORY

Senior Data Center Operations Engineer

ServiceNow, INC – San Jose, CA; October 2013 – Present

• Manage 3 data centers colo cages in San Jose, CA

• Manage onsite providers, vendors, and VAR’s such as Equinix, Dell and FusionStorm

• Engineer & execute deployment capacity needs for physical cloud infrastructure

• Assessment of last gen & next gen equipment infrastructure transition

• Full FMEA audit and documentation of all cloud infrastructure assets globally

• Conduct current state assessments of all data centers and perform gap analysis

• Make recommendations and financial justifications to modify or replace equipment when necessary to

support demand or improve efficiency

• Onsite 24/7/365 HWBF on all network, server, database, and storage equipment including memory DIMM,

CPU, internal SATA / ATA cables, power supplies, and equipment replacement as dictated by HWBF

established troubleshooting procedure

• Develop future-state operations plan for each data center

• Establish standard operating procedures with colo providers for optimal upkeep of ServiceNow’s physical

infrastructure

• Day-to-day management of data center operations

• Create & execute MOP / SOP procedures, within industry standards to facilitate equipment operations &

maintenance to achieve 99.98% uptime on all critical cloud infrastructure

• Manage multiple ongoing & parallel projects, tracking to priorities and shifting tactical technology changes

as necessary to achieve on time deployment execution

• Work to find creative ways to keep operational costs to a minimum and continue to utilize trusted industry

standards while seeking outside of the box future fixes with team members to improve efficiency and

implement new data center strategies

• Analyze and resolve electrical and mechanical problems within the data center

• Respond to and be the escalation point for all data center operations issues related to all established data

center cloud infrastructure processes and procedures

• Manage and coordinate communications with third parties and local interest groups

• Implement and oversee strategic data center infrastructure systems to include power, cooling, fire

suppression, space allocation, connectivity and physical and logical security

• Monitor all service requests and work orders for timely completion

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• Maintain, monitor, analyze and troubleshoot data center equipment connectivity issues, provide break/fix

resolution or escalation

• Internal project management, design and working with vendors for data center infrastructure solutions

• Onboard new operations engineers due to explosive growth of fiscal year 2013 to present

Jazz Russell Hodges

13301 Galleria Place #3306 Farmers Branch, TX 75244 972-***-**** accfw3@r.postjobfree.com

JOB HISTORY CONTINUED

Senior Data Center Operations Engineer

ServiceNow, INC – Kirkland, WA; October 2012 – October 2013

• Manage 6 data centers colo cages remotely in EMEA & APAC consisting of day to day operations,

management of all activities such as HWBF, Power, CKT's and future rack deployments

• Manage multiple ongoing & parallel projects, tracking to priorities and shifting tactical technology changes

• Establish standard operating procedures with colo providers for optimal upkeep of ServiceNow’s physical

cloud infrastructure

• Develop future-state operations plan for each data center

• Conduct current state FMEA audit assessments of all data centers and perform gap analysis

• Maintain, monitor, analyze and troubleshoot data center equipment connectivity issues, provide break/fix

resolution or escalation

• Internal project management, design and working with vendors for data center infrastructure solutions

• Conduct current state assessments of all data centers and perform gap analysis

• Develop future-state operations plan for each data center

Senior Data Center Engineer & Data Center Coordinator

Motorola Mobility, LLC – Miami, FL; June 2011 – August 2012

Responsible for the installation, configuration, operation and maintenance of cloud network infrastructure for the

technical management and maintenance of 4 Tier III data centers in Miami, FL, Chicago area, IL, Ashburn, VA.,

Sunnyvale, CA. with approximately 12,000 square feet, 6,000 servers and more than 1.5 MW in total power,

including:

• Instrumental in the planning and development of a data center efficiency initiative that saved Motorola

more than 25 million dollars. This initiative involved upgrading existing servers, hard drives, CPU's, and

memory DIMM's to allow the existing data center infrastructure to run at full capacity, which both improved

data center efficiency overall and reduced the need for new equipment procurement

• Developed data center policies & processes to maximize uptime, maintain security, document data center

physical infrastructure, data center physical asset tracking and physical layer connections

• Management of multiple data center projects from inception to completion, including:

o Development of a centralized Hadoop Cluster supporting Big Data Analytics

o Deployment of Global and local Cassandra Rings

o Networking infrastructure upgrades, including IDP deployments, core routing and switching and

hardware and software upgrades

• Management of data center space planning, power planning and hardware planning

• Oversaw hardware maintenance & replacement, including management of spare hardware inventory for

multiple data centers

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• Monitored and provided data center capacity metrics daily including proper power levels, optical levels

and alarms to show length of uptime, downtime, equipment time being repaired and their impact to network

and specific project timelines

• Management of critical data center & network operation center suppliers to ensure operational service

delivery needs and SLA’s (Service Level Agreements) from vendors supporting the data center were met

• Purchase order review & asset management for 4 data centers

• Management of data center technicians in multiple locations, providing 24/7 technical support for four

data centers and managed remote data center personnel operating at multiple Motorola data centers

throughout the world

Jazz Russell Hodges

13301 Galleria Place #3306 Farmers Branch, TX 75244 972-***-**** accfw3@r.postjobfree.com

JOB HISTORY CONTINUED

Telecommunications Field Technician (project-specific contract position)

Clearwire Communications, LLC – Pompano Beach, FL; July 2010 – October 2010

Responsible for implementation, installation, commissioning, turn-up and testing of Clearwire Communications’

4G WiMAX communication network launch in the South Florida market

Technical work included:

• Installation and commissioning of prefabricated outdoor cellular enclosures throughout south Florida

• Installation of multiple hardware configurations with enclosure cabinets including: Dragonwave Horizon

Duo including latest Release 1.02.02, Ceragon Networks FibeAir® IP-10 with HP-RFU, Samsung Mobile

WiMAX U-RAS Premium-F DU, Asentria’s Site Boss 570 Remote Site Manager, Valere J Series Compact DC

Power Shelf System, and Ciena (WWP) 311V.

• Power-fail testing, light-level testing, RSL testing and speed testing

• Installation and commissioning of Ciena (WWP) 311V wireless switching platform used for high-speed

Internet, IP-TV, and Voice-over IP applications, with remote verification

• PreComm enclosure rack configuration for all cabinet devices

• IP network node commissioning and verification

• Verification and issue resolution for alarms during outages and subsequent testing

• Installation of DC rectifier system including battery string, terminating power and fibers

Field Engineer

Communication Consulting Group – Canton, GA; November 2008 – February 2009

• Digital Signal Processing (DSP) out to build, testing and turned-up five-node Linear Point-to-Point Dense

Wavelength Division Multiplexing (DWDM) Network or Ultra Broadband Light Source (UBS) on behalf of Adva

(Optical Networking equipment vendor).

• Traveled to site locations to troubleshoot, isolate, and repair non-functioning circuits on the Georgia Board

of Regents College networks, including the Georgia Public Library Service (GPLS)

• Working directly with Local Exchange Carriers (LEC) and Interexchange Carriers (IXC) to diagnose and

correct trouble on the circuits

• Installed, maintained, and extended Demarcation Point (DMARCs) on T1-level circuits at customer

premises

• Installed Cisco Content Engine’s 500 series and verified that the network was up and running properly

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Network Operations Center (NOC) Technician II

Level 3 Communications (formerly Broadwing) – Atlanta, GA; July 2007 – November 2008

• Answered customer calls, opened trouble tickets and resolved circuit issues on the Level 3 Networks

including Broadwing, Telcove, Genuity, ICG, WilTel, Looking-Glass, Progress Telecom and Level 3

Communications

• Worked on DS-1, DS-3, Metro E and Optical-level circuits by identifying, isolating and repairing both type

1 and type 2 circuits

• Worked chronic T1 - OC192 issues for top 25 leading Level 3 customers managed network issues and

drove to resolution

• Performed issue resolution for Transport Layer 1 Asynchronous Transfer Mode (ATM) / Frame Relay (FR)

and Internet Protocol (IP) circuits and across multiple Level 3 networks

Jazz Russell Hodges

13301 Galleria Place #3306 Farmers Branch, TX 75244 972-***-**** accfw3@r.postjobfree.com

JOB HISTORY CONTINUED

Network Operations Center (NOC) Technician – Test Activation Service Center

Verizon Business – Richardson, TX; April 2006 – February 2007 (Contract to fulltime employee)

• Installed services (Frame Relay, Private IP, Point-to-Point, Multi-Point, and Analog) ranging in bandwidth

form 9.6 to DS3 and tracked the services for 30 days

• Tested circuits on path, continuity and packets to simulate live-traffic to clear for future customers

• Used Alcatel 1630 / 1631 digital cross connects and Titan 5500 switches to analyze, test, monitor, and

configure DS3, DS1 and DS0 data circuit paths

• Utilized communication service units - data service units (NIU / CSU / DSU), station packages, repeaters,

multiplexer, inverse-multiplexer and routers to aid in fault detection and isolation

Test Technician, Turn-up Technician, Installation Technician, Provisioning Technician

TekSystems (the technical brand of AeroTek) – Dallas, TX; 1997 – 2006

• Set up new fiber rings for 24-, 48-, and 72-hour tests while clearing alarms with the Network Operations

Center (NOC)

• Turned-up, provisioned and tested 4 Network Elements, including Nortel’s OC48 and OC192, plus

developing monitoring system overseen by the Network Operations Center (NOC)

• Installed, Tested and turned-up numerous topology configurations on short term contracts for clients of

TekSystems and AeroTek

• COEI Installer for TekSystems and their customers for 9 + years

TRAINING & CERTIFICATIONS

• CDCD – certified from Cnet – 2013

• Dell Server – certified from Dell – 2013

• DWDM / CWDM ROADM / eROADM certified from ADVA - 2008

• ATM – certified from NEC – 2000

• COEI – certified – 1999

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• BMC – certified – 1999

• OSHA Asbestos – certified – 1999

• Fire stop-certified – 1999

Equipment and Technical Experience consisting of Installation & basic network configuration, and

Troubleshooting: Cisco 6500/3700 series switches, Cisco 3750, 4948-10GE, Cisco 4948E-F, Cisco Nexus

3048TP, Cisco 15454, Cisco ASA 5510, Cisco 3925E, Cisco routers and content engines for GPLS networks,

Juniper 8200/4200/4500 series switches, Juniper SRX240H. Juniper MX5, Digi CM32, Avocent ACS 6048,

Fortigate, Brocade, 4G Wimax / RF, Dragonwave Horizon Duo, Ceragon Networks FibeAir IP-10 with HP-RFU,

Alcatel 1630 / 1631, Samsung Mobile iMAX U-RAS Premium-F DU, Asentria Site Boss 570 Remote Site

Manager, Titan 5500 / 6400, Valere J Series Compact DC Power Shelf System, Ciena (WWP) 311V, DS-1 / DS-

3 / GIGE / 10G, OC3 – OC192 Adva R7 / ROADM / eROADM, Fujitsu FLM Series Optera, Qtera, Nortel OC48,

DWDM Transport Node Topologies, MOVAZ • RE I / II, Infinera ILS 1 / ILS 2, Ciena Core Directors, TCP / IP

switching and routing Switches, Routers, Network Elements, Digital-to-analog Converters (DAC)

Professional & Personal References Available Upon Request

Additional Professional Networking Information can be found at the below provided link:

http://www.linkedin.com/in/jazzhodges

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