Sign in

Customer Service Care

Irving, Texas, United States
July 19, 2019

Contact this candidate


Romelia Osby

Cell: 214-***-****


Stericycle 4/2018-Present

Customer Care Coordinator II/Reimbursements

Reimbursed customers for repairs that were performed on vehicles such as BMW, Toyota, Mini Cooper.

Perform clerical duties, including data entry, word processing, emails, and filling paper documents.

Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations.

Update customer database systems with owner record changes, diary note entries, and workflow case to completion

Handles/sends out live checks to customers as well as to the dealership.

Ability to multi-task with phone, computer and administrative work

Assist with other duties and other teams as assigned

Dallas Housing Authority 1/2017-3/2018

Front Desk Receptionist

Handling Incoming calls

Greeting Visitors

General office duties including filing, data entry, and sorting mail

Maintain high level of customer service to both internal and external customers.

Maximus (Apple One) 6/2016-2/17


Made 150+ outbound calls daily to providers to schedule Dr. appointment for Veterans

Contacted veteran with appointment details

Faxed over authorizations to providers

Reviewed consults and authorizations

Call Systems Plus (Call Center) 3/2014-12/2015

Processor/Customer Service

Contact customers to verify information on loan application was correct

Processed customers application informed customer if application was approved or denied

Received inbound calls from customers wanting to complete verification process

Made out bound calls to verify customer’s employment

Contact the bank to verify direct deposits that was going into customers account.

When making outbound calls, if the customer does not answer I'd leave a voicemail and go to the next account.

Withdrew applications for customers that did not want to get a loan, and would also email WD letters to customers.

Completed new applications for returning customers who wanted to get a new loan

Saxon Mortgage 01/2012-12/2012

Escrow Assistant/Foreclosure

Opened orders, input closing statements, and prepared all required documentation according to quality standards for closing

Provided administrative and customer service support, Prepared and assembled all files for closing

Managed past due steps in the foreclosure process, work with attorneys, law firms, investor contacts and management to minimize legal risk and losses for the bank and to ensure timely completion

Ensured adherence to all state federal laws, prepare judgment to all states and federal laws

Resolved discrepancies with tax departments and transferred monies

Processed title transfers, reviewed final HUD and closing statements, and prepared contracts

Communicated with sellers, notaries, and provided customer service support to all involved parties acquiring pertinent information in a timely manner

Humana (Aegis) 10/2010-01/2012

Medical/Pharmacy Claims Representative

Assisted customers with refilling prescriptions.

Assisted members with enrollment procedure and prescription coverage pertaining to certain plans.

Worked with pharmacists to assure the correct medication and dosage required.

Provided customers with information regarding the billing and benefit balances.

Provided support to other claim staff.

Assisted members with both their medical and pharmacy claims.

Dtech 11/2008-07/2009

Collections Representative

Assisted customers with payment arrangements.

Provide excellent customer service to customers who needed assistance in meeting their agreement listed in the contract.

Contact customers who were delinquent.

Processed monetary money transactions using credit cards and check.

Assisted customers with due date changes and deferments on accounts.

Worked with customers and guarantors to secure payment on outstanding account balances.

ACS (Sprint) 04/2007-05/2008

Customer Care Assistant

Assist customers with their wireless accounts.

Assisted with detailed billing inquiries and credits on accounts.

Resolve technology issues in a friendly and professional manner, while speaking with customers over the phone.

Multitasking between listening to the customers issue while working in advance to solve the situation.


Over 10 years of knowledge of Internet web based and PC’s

Knowledge of medical terminology.

Professional and persuasive communication and negotiation skills.

Excellent oral/written communication skills; conflict resolution; interpersonal, networking, organization, presentation, problem solving.

Proficient using Windows XP Home and Professional Basic knowledge of Microsoft Office such as Microsoft Word, Excel and Outlook.

WPM = 60+


Juan Seguin High School


Contact this candidate