Customer Care Coordinator II/Reimbursements
Reimbursed customers for repairs that were performed on vehicles such as BMW, Toyota, Mini Cooper.
Perform clerical duties, including data entry, word processing, emails, and filling paper documents.
Strengthen clients’ brands by responding to customer inquiries, processing requests, resolving complaints, and always striving to surpass expectations.
Update customer database systems with owner record changes, diary note entries, and workflow case to completion
Handles/sends out live checks to customers as well as to the dealership.
Ability to multi-task with phone, computer and administrative work
Assist with other duties and other teams as assigned
Dallas Housing Authority 1/2017-3/2018
Front Desk Receptionist
Handling Incoming calls
General office duties including filing, data entry, and sorting mail
Maintain high level of customer service to both internal and external customers.
Maximus (Apple One) 6/2016-2/17
Made 150+ outbound calls daily to providers to schedule Dr. appointment for Veterans
Contacted veteran with appointment details
Faxed over authorizations to providers
Reviewed consults and authorizations
Call Systems Plus (Call Center) 3/2014-12/2015
Contact customers to verify information on loan application was correct
Processed customers application informed customer if application was approved or denied
Received inbound calls from customers wanting to complete verification process
Made out bound calls to verify customer’s employment
Contact the bank to verify direct deposits that was going into customers account.
When making outbound calls, if the customer does not answer I'd leave a voicemail and go to the next account.
Withdrew applications for customers that did not want to get a loan, and would also email WD letters to customers.
Completed new applications for returning customers who wanted to get a new loan
Saxon Mortgage 01/2012-12/2012
Opened orders, input closing statements, and prepared all required documentation according to quality standards for closing
Provided administrative and customer service support, Prepared and assembled all files for closing
Managed past due steps in the foreclosure process, work with attorneys, law firms, investor contacts and management to minimize legal risk and losses for the bank and to ensure timely completion
Ensured adherence to all state federal laws, prepare judgment to all states and federal laws
Resolved discrepancies with tax departments and transferred monies
Processed title transfers, reviewed final HUD and closing statements, and prepared contracts
Communicated with sellers, notaries, and provided customer service support to all involved parties acquiring pertinent information in a timely manner
Humana (Aegis) 10/2010-01/2012
Medical/Pharmacy Claims Representative
Assisted customers with refilling prescriptions.
Assisted members with enrollment procedure and prescription coverage pertaining to certain plans.
Worked with pharmacists to assure the correct medication and dosage required.
Provided customers with information regarding the billing and benefit balances.
Provided support to other claim staff.
Assisted members with both their medical and pharmacy claims.
Assisted customers with payment arrangements.
Provide excellent customer service to customers who needed assistance in meeting their agreement listed in the contract.
Contact customers who were delinquent.
Processed monetary money transactions using credit cards and check.
Assisted customers with due date changes and deferments on accounts.
Worked with customers and guarantors to secure payment on outstanding account balances.
ACS (Sprint) 04/2007-05/2008
Customer Care Assistant
Assist customers with their wireless accounts.
Assisted with detailed billing inquiries and credits on accounts.
Resolve technology issues in a friendly and professional manner, while speaking with customers over the phone.
Multitasking between listening to the customers issue while working in advance to solve the situation.
Over 10 years of knowledge of Internet web based and PC’s
Knowledge of medical terminology.
Professional and persuasive communication and negotiation skills.
Excellent oral/written communication skills; conflict resolution; interpersonal, networking, organization, presentation, problem solving.
Proficient using Windows XP Home and Professional Basic knowledge of Microsoft Office such as Microsoft Word, Excel and Outlook.
WPM = 60+
Juan Seguin High School