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Human Resources Executive

Chester Springs, Pennsylvania, United States
June 27, 2019

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Chester Springs, PA l 484-***-**** l l


Senior retail executive with strong cross-functional background in Operations, Finance and HR. Keen ability to understand and translate the language of each function across the major global trading markets. Skilled in forensic investigation, quality control and statistical analysis to drive results in complex business segments including: intelligent retail operations, HR operations, organizational design, workforce planning and optimized staff scheduling. Successful in implementing change through disciplined analysis to achieve efficiencies and operational cost savings. Strengths include:


Total Rewards Integration

HR Analytics


Transactional Service Delivery

Project Ownership

Performance Reporting

Fiduciary Oversight

Business Case Development

Performance Improvement

Realistic Goal Setting

Analytic Storytelling


MARSH CREEK ADVISORS, LLC, Chester Springs, PA (2018 – Present)


A strategy, investment and performance improvement consultancy.

IKEA SERVICES BV, Leiden, The Netherlands and Conshohocken, PA (2002 – 2018)

Business Navigation & Analytics Manager, Group (Global) Human Resources

Three year contract based in The Netherlands at IKEA’s Global Financial HQ, and extended for three additional years based in Conshohocken, PA.

Built a business language from disparate systems (HRIS, Payroll, Recruitment, & General Ledger) by consolidating and conditioning data to create reliable and repeatable measurements.

Applied analytic methodologies to identify drivers of performance variation in critical areas, clustered ~260 stores based on those drivers, and created composite indices to enable HR to be managed using four “Gauges”.

oCreated strong, fact basis for Global Human Resource Management; making HRIS data comparable across countries

oCreated Business Intelligence tools that explain performance variation in story form.

oProvided pathways to improvement in performance using proven solutions.

oSupported more intelligent goal setting; which is fundamental to perceived fairness in performance management, equitable compensation management engagement and retention.

Digitally sequenced Organizational Structure to support data mining.

Measured progress, producing:

o-Global HR Reports.

o-HR Scoreboards with context and defensible rankings.

o-HR Dashboards using responsible relative weights to create Composite Indices for major processes.

Sponsored, championed and steered a 36 Million Euro Global Staffing Optimization Project organizational design, scheduling and timekeeping from process, practice and system perspectives.

Planned, budgeted, forecast, reported and managed annual budgets totaling 20 Million Euros.

IKEA SERVICES AB, Helsingborg Sweden (2010-2012)

Business Navigator, Global Cost & Performance Project, Group (Global) Business Navigation

Remotely drove the Analytical activities of a Global Project to improve already successful practices and secure sustainable business result in a changing world.

Developed a Deming-based analytic methodology that identified drivers of performance variation, creating responsible clusters, selected "Best Balanced Stores", documented proven solutions, estimated potential of improved performance from the sub-median population and created both brief and detailed ISO-style documentation.

“Reset the clock” on operating cost / profit, generating 2.5 Billion Euros in savings since 2011; while improving the Customer and Employee experience.

GEORGE PUCHTA 484-***-**** l l Page 2

IKEA US SERVICES, Conshohocken, PA (2005-2010)

Human Resources Operations & Systems Manager

Created a comprehensive, strategy-based approach to: compensation, benefits, organizational design, succession and performance management, and service delivery.

Oversaw HR's transformation by employing modern business rationales, operational analytics and support systems.

Designed and supported a Total Rewards Strategy that supported priority and investment decisions and promoted the company’s HR goals.

Introduced metrics, measurement and scorecards to previously unmonitored activities.

Introduced sector-leading approaches to Medical, Retirement and Insurance Benefits and Management Organization and Design.

Sponsored, championed and steered a US Global Staffing Optimization Project that improved organizational design, scheduling and timekeeping

IKEA U.S. SERVICES (2002-2005)

Deputy CFO / Director of Retail Operations

Corporate Operations and P&L Responsibility including:

Instituted a franchise specification process for store openings which reduced costs and delays in an unprecedented expansion; growing from 11 to 20 stores and relocating 2 in less than 2 years.

Budgeted, forecast and adjusted plans and priorities when the majority of stores were non-comparable with no history –requiring innovative approaches to trend analysis.

Developing model-driven staff design and implemented KRONOS WorkForce Central for scheduling.

CIRCUIT CITY STORES, Piscataway, NJ (1996 – 2002)

General Operations Manager, Northeast Division

Oversaw company's most ambitious expansion, growing its Northeast presence from 30 stores to 212 in four years, in many challenging, non-prototypical locations.

Supported Districts and Regions in all non-selling activities (including Logistics, Home Delivery, Repair and Services, etc.) from initial occupancy through operations, renovation.

In-house certified Six Sigma Green and Black Belt.

IKEA US EAST INC., Plymouth Meeting, PA (1992 – 1996)

Finance & Administration Manager (1994-1996)

Corporate Operations and P&L responsibility including budgeting, forecasting and adjusting plans and priorities for six stores in the Eastern U.S.

IKEA NA SERVICES (1992-1994)

Quality Manager, North America

MACY'S NEW YORK and IKEA US East Various Locations (1981 – 1993)

Store-based Positions in Loss Prevention, Operations, HR, and Assistant Store Manager


MBA, Fairleigh Dickinson University, Madison, NJ

BS, Business Administration, American University, Washington, D.C.

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