Mary Jane Soriano Guardian

Mary Jane S. Guardian

*** * ******** **. *********** City

Email Address: *****.********@*****.***

Mobile No:091********

OBJECTIVES

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Key Qualifications

• Track record of handling customer inquiries in accordance to established service policies and procedures.

• Able to depersonalize self from the customer while providing the highest level of high customer service.

• Well-versed in resolving conflicts by understanding problems clearly and seeking out possible solutions through employing the creative thinking process.

EDUCATIONAL BACKGROUND

Training in food and Beverages Services

Magsaysay Center of Hospitality and Culinary Arts Makati January 2014-2015

Bachelor in Information Technology June 2008-2010

Our Lady Of Manaoag Montessori College

Professional Certification

NCII in food and Beverage Services May 22, 2014 – May 22, 2019

WORK EXPERIENCE

Sykes Asia

G/F Glorietta 1 Ayala Center

Makati City Metro Manila, Philippines

Verizon CSR

2016- April 30, 2019

Guaranteed Marketing Services

350 Dr Jose Fernandez, Mandaluyong,

1550 Metro Manila, Philippines

I.T Staff

2015-2016

Skills & Talent Employment Pool,

Unit 10A & 17B Belvedere Tower, San Miguel Ave.,

Ortigas Center, Pasig, Metro Manila, Philippines

I.T Staff

2014-2015

Guaranteed Marketing Services

350 Dr Jose Fernandez, Mandaluyong,

1550 Metro Manila, Philippines

I.T Staff

2013-2014

Hammercon Inc

Neovista Homes Subd. Bagumbong

Head Marketing / Documentation

2011-2012

UNILAB- February

Guaranteed marketing Services

Office Assistant

2010-2011

Character References

Emil Lledo

Sykes Asia Senior Account Manager - Verizon

Mandaluyong Executive Massion

Cathy Eclipse

Guaranteed Marketing Services

IT Manager

Paul Fangon

Monde Nissin Manager

Guaranteed Marketing Services

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