Customer Service Assistant
Resume:
Cover letter
Respected Sir,
Having achieved many goals in my career, I am interested in expanding my professional horizons by seeking new challenges. I am interested to work in your esteemed organization and have enclosed my resume’ for your review and consideration.
I have enjoyed a reputation as an efficient Admin Assistant /Document Controller/Help Desk Operator, Customer service agent & Event management supervisor. I have excellent grasping skills, determination for achieving targets & passion to grow with a company
& grow individually as well.
As a professional I can provide.
• Efficiency, reliability, accuracy with numbers.
• Maturity, Honesty, ability to look at challenges as opportunities to prove myself.
• Ability to develop and lead a team.
• A committed team member who is known to go the extra mile
• Strong organizational and planning skills ensure that I am able to accurately and consistently meet targets.
I believe that all the work experience I have so far, proves that I would add value to your company as an employee.
My objective is to establish a time when we can meet to discuss how my talent, professionalism and enthusiasm will add value to your operation. Thank you for your consideration and look forward to speaking with you soon.
Thanks & Regards
Sufiyan Shaikh
SUFIYAN KASIM SHAIKH
Mobile: +974-******** ~ E-Mail: **********@*****.*** E-Mail: **********@*****.***
Passport Number: T4993927
Add: Wakra Al Wukair, Ezdan Village 29,
Building No 05, Room No 05, Doha Qatar.
To establish a global career that offers challenges and growth with opportunities to enrich my knowledge and skills while contributing my best towards the growth of the organization. Professional Profile
• A result oriented dedicated professional with 8 years of experience in Operations, Management & Client Servicing.
• Significant experience of developing and working with highly process oriented systems geared towards optimizing Customer Service Operations and service deliveries.
• Knowledge of MS Office / Excel /Power-point / Oracle / Maximo & Internet Applications.
• Demonstrated competencies in managing backend operations with focus on timely rendering of services.
• Strong communication & interpersonal skills with proven abilities in Customer Relationship Management. Domain Skills
Customer Care Operations
• Managing customer service operations.
• Implementing policies & procedures; streamlining systems.
• Adhering to service procedures with focus on optimizing operational effectiveness.
• Taking escalations for resolving critical issues; ensuring that areas of concern are worked upon for improved service levels.
Client Servicing
• Supervising customer service operations for the branch for rendering and achieving quality services as well as optimizing client satisfaction levels.
• Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
• Assessing customer feedback, evaluating areas of improvements & providing critical feedback. Compliance
• Assessing customer feedback, evaluating areas of improvements & providing critical feedback.
• Preparing reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.
Company profile: Linc Facility Services.
Duration: Sep 2015- Present Date, NOC Available
Designation: Admin assistant at Hamad International Airport, Doha, Qatar. Job responsibility includes:
Operates the Maintenance Department Fault reporting center by attending to telephone and email
request, provides a first-line support to end users who face problems with computer software and other Maintenance Related issue in zone area.
Handling office tasks, such as filling, generating reports and presentations, setting up for meetings and recording supplies.
Scanning in all relevant new documents and Checking dispatch documents are accurate.
Presentation and filing of documents and drawings maintaining hard copy information.
Issuing and distributing controlled copies of information.
Maintaining Hamad International Airport north node keys records and updating spread sheets.
Preparing Asset material forms to move IN/OUT from Hamad International Airport.
Prepare activity reports and Inform management of recurring problems.
Receiving and distribution of MINISTRI OF INTERIOR IDs and QIDs of staffs for renewal.
Distributing the air flight tickets for the staffs going on vacation.
Updating the spread sheets for the daily vehicle routine mileage
Ensuring all documents are as up to date as possible within electronic filing systems.
Create and receive service requests and faults, monitors and ensure the completion repair or servicing of any outstanding faults and service requests within stipulated time frame.
Create daily KPI Dashboard and daily HIA FM014 reports.
Prepare activity reports and Inform management of recurring problems. Company profile: VODAFONE India,
Duration: March 2013 – June 2015
Designation: Sr. CRA – Customer Relation Associate Job responsibility includes:
• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Voice-based Technical support for 2G & 3G Services,
• Trouble shooting issues for Mobile Network Customers.
• Escalating Issues to the Network Department.
Company profile: Jet Airways TCES India,
Duration: June 2012 – Feb 2013
Designation: Sr. CRA – Guest Service Professional
Job responsibility includes:
• Resolves product or service problems by clarifying the customer's complaint on calls;
• Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Sending customers travel gift vouchers.
• Crediting JP miles to customer in JP miles account
• Customer who was booking tickets though telephonic we should follow up with customer and asked for their id proof through mail.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Voice-based customer support Services.
Company profile: E-ways services
Duration: Jan 2009 - May 2012
Designation: Project Supervisor
Job responsibility includes:
• Manage day-to-day operational aspect of the project and scope.
• Identify resources needed and assigning individual responsibility.
• Understanding basic revenue models and cost to completion and make decisions accordingly.
• Coordinated deliveries and acted as point of contact for suppliers to ensure on time delivery
• Review suppliers’ catalogs of products for the purpose of obtaining pricing and product specifications
• Searched and negotiated suitable venue or location as per the requirement of client and within their budgetary constraint
• Ensure projects documents are completed and stored properly Etc.
• Follow up with clients, when necessary
Events & Promotions Coordinated:
• IBM
• CPHI India
• MCHI Property Show
• PMAC
• SAP Asia Coat+ Ink Show
• Airtel Broadband Road show
• Kara Skin Care Road show
Significant Highlights
• Floor Support as SME (Subject Matter Expert)
• Handled escalation calls in the Absence of TL and also provided tips to agents to enhance Customer Experience.
• Managing high value business customer calls from USA & providing customized solutions & upgrade options
Academic Credentials
• 12th Mumbai University
• 10th Maharashtra Board
Strengths
• Excellent communication skills
• Ready to take up challenges
• Good presence of mind, Good listener
• Highly motivated, Calm & Optimistic, Confident, and Hardworking.
• Honesty and sincerity towards life.
Interest & Activities: Playing sports like cricket, Snooker, listening to music, & traveling. Personal Vitae
Date of birth 23rd October 1986
Languages English, Hindi, Marathi, Arabic Reading & basic speaking & Urdu Nationality Indian
Sex Male
Marital Status Married
Address Doha Qatar
Technical Knowledge:
Operating Platforms-
Windows/XP/MAC basics
Applications-
Oracle / Maximo / MS Office/Word/Excel
PeopleSoft / Remote Assistance
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief.
Sufiyan Shaikh
Contact this candidate