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Employee Relations Medical

Columbia, Maryland, United States
June 22, 2019

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Charles Bagley

**** ******** ****** ******** **** Maryland 21042

Cell: 410-***-****


Experienced and versatile human resources senior manager with over 30 years of experience in the HR and vocational counseling fields. Strong leadership and organizational skills. Excellent written and verbal communication skills with extensive experience managing people, projects, and processes.


Leadership and supervision

Training and development

Counseling and mediation

Customer service and change management

Classification and compensation

Recruitment and interviewing

Performance management and improvement

Employee relations and policy application


University of Maryland, College Park March 1997 to November 2018

Assistant Director-Human Resources/Facilities Mgmt.

Developed recruiting and position management processes to manage HR activities for a staff of over 800 people who maintain the UMCP campus-buildings, grounds, planning, design, and construction.

Supervised and mentored 5 HR exempt professionals responsible for recruitment, interviewing, hiring, performance management, performance improvement, benefits administration, position classification and compensation, and staff relations.

Devised and implemented a streamlined onboarding process to insure that new hires were fully informed of and acclimated to UMCP work rules and work culture.

Advised and instructed department directors, unit managers and front line supervisors on all aspects of HR.

Represented FM in campus-wide forums and activities. Served as FM Equity Officer to ensure compliance with campus, state and federal rules, regulations and statutes.

Developed an updated employee and applicant database by using HRIS to prepare reports and provide HR metrics for all FM positions and personnel.

Travelers Insurance Company August 1993 to March 1997

Vocational Case Manager-Workers Compensation

Managed a caseload of 20-26 injured workers to expedite their return to work.

Reviewed medical reports, administered vocational testing, performed on-site job analyses.

Taught and reviewed job seeking skills and provided job training to prepare injured workers to return to the workforce. Resulted in a substantial savings to the company in unnecessary payments of Workers Compensation benefits

Identified and followed up with employers to monitor results of job search efforts for injured workers and supported workers’ efforts to find suitable employment.

Coordinated communication between medical, legal and vocational parties to meet or exceed quality assurance and production goals.

Bagley Resume (page 2)

Division of Rehabilitation Services March 1987 to August 1993

Vocational Rehabilitation Counselor

Managed a caseload of up to 150 adults with disabilities throughout the state of Maryland to provide vocational training, medical evaluations, job seeking skills, and job placement assistance.

Prepared written rehabilitation plans detailing training, physical restoration services, placement assistance, and job accommodations for all clients.

Assigned to manage a specialized caseload of blind and visually impaired adults in several large Maryland counties. Provided a full range of vocational services to the assigned specialized caseload.

Interfaced with medical and vocational service providers to coordinate support provided to disabled adults.

Met or exceeded quality and production goals.

Disability Determination Services June 1984 to March 1987

Disability Claims Examiner

Reviewed applications submitted by claimants for Social Security and Supplemental Security Disability Benefits to determine eligibility.

Evaluated medical and vocational reports to adjudicate all statuses of disability claims. Follow-up with medical providers to quantify the physical, emotional, and psychological impact of the claimant's disability on their ability to perform work.

Incorporated Dept. of Labor resources such as the Dictionary of Occupational Titles to identify appropriate jobs for claimants who are determined to be ineligible for disability benefits.

Provided written rationale of claim determinations to claimants, medical providers, and legal representatives including information regarding appeal rights.

Met or exceeded quality and production standards for adjudication of disability claims.

Education and Training

Messiah College 1981

Bachelor of Arts: History

Professional development includes but is not limited to:

●FLSA FMLA Performance Mgmt Interview Training

●Clery Act Ergonomics Title IX Training MS Office Suite

●ICS-100 ADA Communication Covey-7 Habits

Activities and Honors

MD/DC APPA (Association of Physical Plant Administrators)-Chapter President 2016

ERAPPA (Eastern Region)-Membership and Chapter Affairs Committee

Howard County Summer Theatre-Board Member/Vice President 2013-present

Rising Star Award recipient-ERAPPA 2014

Performance artist with American Christian Tours-portray George Washington Carver since 1996

Active in local church and community groups

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