Manchester, New Hampshire ***04
firstname.lastname@example.org • 603-***-**** • linkedin.com/in/katherine-beaudette-93718342
Articulate professional with solid education and experience in healthcare and business management, with focus on project and people management, training, regulatory compliance, and leadership experience.
Healthcare Management: Master’s in Business Administration, with concentration in Healthcare Management. Diversified knowledge and skills including healthcare administration, Medicaid and Medicare, health coaching, and hospital liaison; proficiency in Electronic Medical Records (EMR).
Business Leadership: Well-developed ability to utilize business tools in the areas of project and staff management, auditing, fraud, and regulatory compliance. Proficient in Microsoft Office Suite, Quicken, and multiple calendar systems, and databases.
Relationship Building: Strong interpersonal skills, with a true passion for cultivating lasting relationships with clients, patients, peers, management, and staff. Engaging coach and mentor, empathetic to individuals’ needs; skilled written communicator, able to lead multicultural teams and collaborate to achieve goals.
Key Strengths and Areas of Expertise: Finely tuned analytical skills and expertise in streamlining process oriented workflow, and fine-tuning organizational efficiency. Key strengths include strategic thinking, self-motivation, communication, team leadership, and a passion for healthcare.
Master’s in Business Administration, concentration in Healthcare Management; 2017, GPA 3.9
American Intercontinental University, Schaumburg, Illinois
Bachelor of Science in Business Administration / Associates in General Studies
Granite State College, Concord, New Hampshire
Professional Training and Certifications
Leadership Skills • Time Management • Work Ethics • Delegation • Motivational Skills • Problem Resolution • Organizational Skills • Business Writing • Civil Service MA Exam • NH State Exam
Electronic Medical Records (EMR) • Microsoft Office Suite • Quicken • AS400
Medi-Weight Loss, Billerica, MA
Healthcare Operations Manager
Manage clinic operations including hiring and supervision of clinical and administrative staff. Oversee all clinic functions such as billing and coding of services rendered, payroll and scheduling patient visits. Establish daily and monthly goals for the clinic such as staying within financial budget as well as meeting new patient quotas.
Utilize accounting software to balance daily office activity including patient A/R, Insurance A/R as well as inventory management.
STATE of NEW HAMPSHIRE, Concord, New Hampshire
Auditor (2009 – Present)
Execute and track process refunds in accordance to New Hampshire RSA regulations, process and store refund claim information within a database, and create Excel spreadsheets and pivot tables to support auditing processes and identify discrepancies and areas for improvement. Liaise with applicants to answer inquiries, discuss identified discrepancies with financial information provided and achieve full resolution of all issues.
Attended audit hearings and prepared materials to support findings, leading to nearly 100% resolution in favor of State; ensured 100% compliance with the regulatory statutes.
BeachBody, Concord, New Hampshire
Health Coach and Advisor (2015 – Present)
Counsel clients on healthy eating habits, appropriate daily nutritional intake, and recommended schedule of physical activities, leading to improvement in overall health of clientele, and promotion of a healthier lifestyle. Consult with new and existing clients regularly, empathizing with individual needs and making customized recommendations, and execute contracts between clients and Beachbody.
Concord Hospital, Concord, New Hampshire
Hospital Liaison (2010 – 2015)
Administered call center for the hospital, executing duties such as answering incoming calls, contacting on-call medical staff to address emergent patient needs, and relating patient information and situational concerns to physician. Handled emergency room calls, and paged emergency codes to physicians as appropriate; addressed concerns of distressed patients.
Developed excellent rapport with physicians, nurses, and administrative management and staff.
Improved methods for communicating with physicians, leading to better patient care management.
Acquired proficiency in use of electronic medical record systems and medical terminology.
STATE of NEW HAMPSHIRE, Concord, New Hampshire
Project Manager and Supervisor – Help Desk (2006 – 2009)
Assumed newly created position focused on improvement of public’s perception of DMV, through creation of a Help Desk function. Led all aspects of development, including set-up, learning key departmental functions across the organization, creation of policy and procedure manual to assist new hires, and training and supervising staff. Implemented new programs to advance Help Desk capabilities.
MERCHANTS RENT-A-CAR, Hooksett, NH, California
Administrator – Lease Operations (2001 – 2006)
Oversaw internal operations, executed Lease Agreements, and processed customer renewals on leased vehicles; acquired knowledge of registration requirements for all US states.
American Cancer Society-Relay for Life • Jerry Lewis Telethon • Booster Club