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Customer Service Manager

Springs, Gauteng, South Africa
June 16, 2019

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Jalile Sidima

** ******* ****




Cell: 072-*******

Alternative Contact: 078-*******


Sidima is focused, well-organised, self-motivated and diligent man with a lot of energy and willingness to learn, grow and develop. Work very well with other people and have the ability to work independently and under pressure. Pride himself in being self-motivated, team player, adaptive to change, a fast learner as well as an extremely hard worker and a loyal and dependable employee


National Diploma: Inventory and Stores management 2004

(Major: Purchasing Management

Inventory Management)

Nelson Mandela University

Matric Certificate 1999

(IsiXhosa, English, Accounting, Mathematics, Economics, Business Economics)

Mariazel Public High School

Training programs

ISO 14001

Business Communication and report writing

Customer Service Management

Sustainability and Profitability


SAP, Outlook, Excel, MS Word, PowerPoint, Microsoft, E-NAtis


Project Coordinator 2015- 30 April 2017



Project Coordination

Financial Management

Handle Financial Administration of the projects

Tracking of Payment Schedule

Projecting on expenditure for each project

Financial Report on Budget (Projections and Actuals)

Track Project Capital and the expense budget

Track and Report on team hours and expenses

Ensure Project documents are complete and archived correctly

Advise Clients and Contractors on procurement processes

Liaise with Procurement regarding the awarding of projects to Contractors

Form part of the Adjudication team

Follow-up on invoices as per the project financial breakdown

Project Events Management

Facilitate in arranging ICT Workshops

Arranging Briefing and Scoping Session

Facilitate Change management/training

Environmental Sustainability Coordinator 01 July 2012- 30 October 2015

South African post Office


Project Coordination

Assisting the Sustainability Engineer in carrying out site inspections and audits relating to environmental management in business units or subsidiaries and report non-conformances and assist management to comply.

Support business units and subsidiaries in fulfilling their resource reduction targets (water, energy and material) by implementing plans as directed

Ensure that accurate materials, waste, energy and water data records are maintained and monitoring data is collected and reported monthly

Compile progress reports, proposals, user requirements/specifications, assessment criteria, presentations and periodical reports as directed.

Ensure continual improvement of the Project Administration Competency.


Branch Manager (Postmaster) 01 May 2011-31 June 2012

South African Post Office


Project Coordination

Financial Management

Handle Financial Administration of the projects

Tracking of Payment Schedule

Projecting on expenditure for each project

Financial Report on Budget (Projections and Actuals)

Stimulate income and control cost

Track and Report on team hours and expenses

Effective stock management

Advise Clients and Contractors on new business prospects

Customer service delivery and ensuring Batho Pele principles are adhered to

Staff management and ensuring personal development plans are achieved

Facilitate Change management/training

Teller 01May 2008-30 November 2011

South African Post office


Liaise with all those interfaces necessary for the senior manager and to effectively administer business network and build up a repository of contacts for support and Networking purposes.

Creation of PMO member’s documentation

Ensure agenda is issued together with a soft copy of all presentations, 3 days prior applicable meetings

All inputs required for meetings have been received and distributed, 3 days prior to applicable meeting

Confirm attendance prior to meeting, and register actual attendance

Take minutes and appropriately distribute within 5 days of meeting closure

Senior Administrative Officer 2006- 2008

South African post office


Compile daily and monthly financial reports

Capture any non-electrical information in electronic data base system

Arrange booking for quarterly and monthly meetings

Calculate budgets and ensure they are adhered to

Do budget checks and prepare forecast reports

Do financial calculations, prepare forecast and basic spreadsheets and graphs

HR Employment Equity stats coordination

Assist Employment Equity Practitioner with SAPO stats and Staff Complement

Updating Organograms for entire SAPO as and when required using Visio

Taking Minutes on the EE meetings

Scheduling meetings for Employment Equity Committee


Company Name

Contact Person


Contact Details

SA Post Office


Post Office

Ms Z Mbono

Stanley Pariza

H Heunis

CIO Post Office

Project Manager





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