Customer Service Manager
Resume:
Jalile Sidima
Wychwood
Germiston
Email: ac9mc7@r.postjobfree.com
Cell: 072-*******
Alternative Contact: 078-*******
PROFILE
Sidima is focused, well-organised, self-motivated and diligent man with a lot of energy and willingness to learn, grow and develop. Work very well with other people and have the ability to work independently and under pressure. Pride himself in being self-motivated, team player, adaptive to change, a fast learner as well as an extremely hard worker and a loyal and dependable employee
EDUCATION
National Diploma: Inventory and Stores management 2004
(Major: Purchasing Management
Inventory Management)
Nelson Mandela University
Matric Certificate 1999
(IsiXhosa, English, Accounting, Mathematics, Economics, Business Economics)
Mariazel Public High School
Training programs
ISO 14001
Business Communication and report writing
Customer Service Management
Sustainability and Profitability
Skills
SAP, Outlook, Excel, MS Word, PowerPoint, Microsoft, E-NAtis
WORK EXPERIENCE
Project Coordinator 2015- 30 April 2017
Absa
Duties/Accomplishments
Project Coordination
Financial Management
Handle Financial Administration of the projects
Tracking of Payment Schedule
Projecting on expenditure for each project
Financial Report on Budget (Projections and Actuals)
Track Project Capital and the expense budget
Track and Report on team hours and expenses
Ensure Project documents are complete and archived correctly
Advise Clients and Contractors on procurement processes
Liaise with Procurement regarding the awarding of projects to Contractors
Form part of the Adjudication team
Follow-up on invoices as per the project financial breakdown
Project Events Management
Facilitate in arranging ICT Workshops
Arranging Briefing and Scoping Session
Facilitate Change management/training
Environmental Sustainability Coordinator 01 July 2012- 30 October 2015
South African post Office
Duties/Accomplishments
Project Coordination
Assisting the Sustainability Engineer in carrying out site inspections and audits relating to environmental management in business units or subsidiaries and report non-conformances and assist management to comply.
Support business units and subsidiaries in fulfilling their resource reduction targets (water, energy and material) by implementing plans as directed
Ensure that accurate materials, waste, energy and water data records are maintained and monitoring data is collected and reported monthly
Compile progress reports, proposals, user requirements/specifications, assessment criteria, presentations and periodical reports as directed.
Ensure continual improvement of the Project Administration Competency.
WORK EXPERIENCE
Branch Manager (Postmaster) 01 May 2011-31 June 2012
South African Post Office
Duties/Accomplishments
Project Coordination
Financial Management
Handle Financial Administration of the projects
Tracking of Payment Schedule
Projecting on expenditure for each project
Financial Report on Budget (Projections and Actuals)
Stimulate income and control cost
Track and Report on team hours and expenses
Effective stock management
Advise Clients and Contractors on new business prospects
Customer service delivery and ensuring Batho Pele principles are adhered to
Staff management and ensuring personal development plans are achieved
Facilitate Change management/training
Teller 01May 2008-30 November 2011
South African Post office
Duties/Accomplishments
Liaise with all those interfaces necessary for the senior manager and to effectively administer business network and build up a repository of contacts for support and Networking purposes.
Creation of PMO member’s documentation
Ensure agenda is issued together with a soft copy of all presentations, 3 days prior applicable meetings
All inputs required for meetings have been received and distributed, 3 days prior to applicable meeting
Confirm attendance prior to meeting, and register actual attendance
Take minutes and appropriately distribute within 5 days of meeting closure
Senior Administrative Officer 2006- 2008
South African post office
Duties/Accomplishments
Compile daily and monthly financial reports
Capture any non-electrical information in electronic data base system
Arrange booking for quarterly and monthly meetings
Calculate budgets and ensure they are adhered to
Do budget checks and prepare forecast reports
Do financial calculations, prepare forecast and basic spreadsheets and graphs
HR Employment Equity stats coordination
Assist Employment Equity Practitioner with SAPO stats and Staff Complement
Updating Organograms for entire SAPO as and when required using Visio
Taking Minutes on the EE meetings
Scheduling meetings for Employment Equity Committee
References:
Company Name
Contact Person
Position
Contact Details
SA Post Office
ABSA
Post Office
Ms Z Mbono
Stanley Pariza
H Heunis
CIO Post Office
Project Manager
Manager
Contact this candidate