Offering several years of experience in office management, marketing, leadership, and workflow optimization.
Continuously exceed expectations by upholding high levels of efficiency and productivity, positive engagement with visitors and patients, and exceptional calendar management. Highly organized professional able to navigate complex databases and store documentation in compliance with privacy laws. Skilled in inventory supervision, facilitating communication with external partners, liaising with various departments, and providing full support. Visionary leader adept in initiating departmental improvements and evaluating staff needs. Bilingual in French.
Highlights of Expertise
Documentation / Record-Keeping
Customer Service / Business Retention
Written / Oral Communication
Prior Authorizations / insurance Verification
Admissions / Patient Registration
Budgeting / Cost-Saving initiatives
Project / Logistics Coordination
Brand Exposure / Marketing
Fundraisers / Event Management
MARSHALL UNIVERSITY, Huntington, WV
Graduate Assistant (2018)
Provided critical insight and compiled key data and information on various topics through use of research, writing, and editing abilities. Contributed value at all stages of projects from initial conception to completion. Brought fresh research and project ideas to the team and worked cohesively with superiors and colleagues. Entrusted to oversee classroom exams and projects while offering assistance to students as needed.
Utilized deep subject expertise to assist teacher’s in grading papers and reviewing progress.
Exemplified proficiency in the use of multiple teaching styles to reach students at all levels of understanding and prioritized student needs; built a solid rapport with students to aid in growth.
Earned experience working with people suffering from various mental disabilities and conditions.
Participated in the Business and Economics Research Symposium (BERS), and designed a project covering the topic of patients, their ability to cover medical expenses, and potential ways to assist.
ETMAS FOUNDATION HOSPITAL, Yaoundé, Cameroon
Counselor (2016 - 2017)
Exemplified an understanding of various diagnosis and treatment plans and held accountability for speaking with patients and families within the Mother and Child and the Children with Disabilities units. Called upon multi-tasking skills to handle multiple responsibilities simultaneously. Entrusted to aid in the completion of consultations while accompanying pediatricians and gynecologists to address antenatal care.
Formalized executive partnerships with multidisciplinary teams, as well as patients and visitors.
Advanced patient and public value by strengthening programs that focus on child and family care.
Enhanced compliance due to a working knowledge in legal privacy regulations and protocols.
Organized 10 fundraising events and raised a total of $50K to support children suffering from disabilities; remained within budgets through cost-effective spending and strategic planning.
SOLIDARITY HEALTH FOUNDATION, Buea, Cameroon
Administrative Assistant (2014 - 2016)
Sustained top accuracy and productivity while managing all aspects of administration including systemizing filing procedures, routing heavy phone lines, sending faxes, and drafting written correspondences. Provided forecasts, analyzed previous expense reports, and formulated a feasible department budget. Extracted key information to keep internal databases and systems updated. Overhauled all record-keeping processes.
Spearheaded the conceptualization, development, and launch of 45 cutting-edge marketing campaigns that led to $25K in revenue growth, 400+ new clients, and retention levels of over 50%.
Executive assistant to multiple business leaders and upper level management.
Ensured patients were directed into the care of the appropriate medical professional.
Tutor for Students w/ disabilities University of Buea, Buea, Cameroon
Spokesperson / Campaign Assistant ETMAS Foundation Hospital, Yaoundé, Cameroon
Community Volunteer / Program Leader Therese Hospital, Yaoundé, Cameroon
International Peer Educator (IPE) Marshall University, Huntington, West Virginia
Volunteer Treasurer Harmony House, Huntington, West Virginia
Education & Credentials
Bachelor in Nursing, expected in 2021
Montgomery College, Takoma Park, MD
Master of Science, Healthcare Administration, earned in 2018
Marshall University, Huntington, WV (3.9 GPA)
Bachelor of Education, Educational Psychology, earned in 2016
University of Buea, Buea, Cameroon (3.1 GPA)
Certifications / Additional Development
Collaborative Institutional Training Initiative (CITI), Marshall University (2018)
Cohen Business Professionalism, Marshall University (2018)
Physician Practice Conference, West Virginia State Medical Association (2018)
Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook) Database, Internet