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Customer Service Front Office

Chennai, Tamil Nadu, India
June 10, 2019

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Janakiraman Selvaraj

Chennai, India +91-984**-***** F r o n t O f f i c e E x e c u t i v e

Profile Summary

Adaptable Front Office Executive with experience in a variety of industries and a history of success in providing exceptional customer service.

Experience in managing all facets of front office administration, including handling multi- line phone systems, managing schedules, and maintaining reception and waiting areas.

Hands-on skills in using applications such as MS Office, UIDAI EA Supervisor, Opera PMS, Vicas, E-mail management, Data processing, Microsoft Word, Tally Ace, Typing 35 wpm to facilitate daily office operations.

Experience profile

Associated as Front office Receptionist with ITC Grand Chola (Seven Star), Chennai, India since May 2016 to Nov 2017.

Associated as Customer service consultant with Sutherland Global Services, Velachery, Chennai between Sep 2014 – Jan 2015.

Worked as Proof reader in SPi Global Services, Adyar, Chennai between Jul 2013 – Jun 2014.

Worked as Front office executive with Zuriel HR Consultants between Feb 2011 – Jun 2013.

Areas of Expertise

Customer service Handling

Proof reader

Customer Service

Front Office Administration


Schedule Management

Office Maintenance

Inventory and Supply Management

Academic profile

Bachelor of Science (B.Sc.) with specialization in Hotel Management- 2009, ASAN Memorial College of Arts & Science, Chennai.

Awards & Recognition

Certificate of merit in Script Cuisine National competition held during Chrysalis’07 organized @ The Department of Hotel Management, Naipunya Institute of Technology, Trivandrum, Kerala.

Work Experience

Company Name ITC Grand Chola

Duration May 2016 to Oct 2017

Role Front Office Associate

Location Chennai


The ITC Grand Chola is a luxury hotel in Chennai, India. It is the third largest hotel in India after Renaissance Mumbai Convention Centre Hotel and Grand Hyatt, both in Mumbai.

In February 2013, the hotel obtained a 5-star GRIHA rating—the highest national rating for green buildings, conceived by The Energy Research Institute (TERI) and the Union Ministry of New and Renewable Energy (MNRE).

In June 2014, the hotel was awarded the "Best Business Hotel" award at the third Annual Lonely Planet Magazine Travel Awards 2014.


Registered customers’ details in government form (c-form) as well as in hotel’ registration form.

Assisted front-office department to carryout customer service effectively by stating about the availability of rooms to approaching customers.

Helped customers to avail facilities provided by the hotel to the maximum and retained their goodwill about the hotel.

Company Name Business

Duration Feb 2015 – Apr-2016, Dec 2017 to Till date Role Production & Supply Manager

Location Chennai


Extended the wings to the self-owned start-up company.

Redefining the ordering in experience with a vertically integrated food delivery. By leveraging a vast home chef network and our own logistics team, we provide a tastier, healthier alternative to eating commercially prepared food.


Implemented food safety, production, marketing, and operations excellence procedures.

Successfully accomplished our budget through cost cutting measures and tight inventory controls

Decreased labor cost by integrating a multi-ethnic workforce to partner with each other and meet their goals.

Motivated staff to produce high quality food for multiple airlines on schedule, by carefully monitoring inventory and providing the tools required to complete the work efficiently

Created an accurate price and inventory log by posting invoices and taking inventory of all products weekly.

Company Name Sutherland Global Services

Duration Sep 2014 to Jan 2015

Role Consultant

Location Chennai


Sutherland Global Services, Inc., a business process outsourcing and technology- enabled services company, provides an integrated set of back-office and customer facing front- office services that support the entire customer lifecycle. It offers digital, customer engagement, and business process transformation services.

The company’s digital transformation services include design research, design strategy, and digital design; investment research and investment banking/private equity/venture capital research, as well as strategy, market, and business research; analytics and artificial intelligence; enterprise automation; and program management and technology advisory, data integration Responsibilities:

Processed orders placed by Amazon India customers and assisted them to return orders that were defective or which doesn’t full fill their expectations.

Helped customers to by answering product and service questions; suggesting information about other products and services.

Assisted customers in payment and refund for the orders that they placed via Amazon India.

Shared expertise and knowledge to help businesses attain goals and solve problems.

Opens customer accounts by recording account information and maintains same. Company Name SPi Global Services

Duration July 2013 to June 2014

Role Proof-reader

Location Chennai


SPi Global is a market leader in technology-driven solutions for the extraction, enrichment and transformation of content assets.

The workflow automation software combines analytics and reporting capabilities for a near real- time view of our production processes.

SPi has designed a workflow that completely automates content structuring, typesetting, packaging and deployment. Faster time-to-market is achieved with the reduction of waiting time between processes.


Proof read files written by global authors and checked whether the text matches the original page numbers and headings are correct.

Went through transcripts and copy to ensure typographical, grammatical or spelling errors are absent spelling and other aspects, such as use of capital letters, are consistent.

Had a scrupulous approach to detailed work and high level of skill in written English, including spelling, grammar and punctuation.

Company Name Zuriel HR Consultants

Duration Feb 2011 to June 2013

Role Front Office Administrator

Location Chennai


Zuriel HR Consultants is a value driven and emerging talent acquisition company formed with a passion towards recruitment

We Zuriel love what we do which makes us the obvious reason for our clients to see us not just as a HR staffing partner but also as a specialist in giving personalized service in every area of talent acquisition consulting


Carried out duties such as greeting guests, making appointments, answering to customer inquiries, handling correspondence, doing paperwork, and maintaining a professional image.

Accepted deliveries, including packages, certified and registered mail and communications sent by courier.

Maintained files and spread-sheets or sending out inter office communications.

Ensured that all office amenities were available promptly in accordance to requirements of office employees.

Training Experience:

Industrial exposure training in front office department Hotel ITC Grand Chola, Chennai..

Industrial exposure training in bakery department at The Taj Westend Hotel, Bangalore.

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