Krishnan Vazhakodan

': +971-**-******* *: ac9iiu@r.postjobfree.com B: Abu Dhabi, UAE

Facilities Manager – Hallmarked career of over 14 years

- Detail-oriented, thorough, and organized manager with enriched academic background and history of association with multinational conglomerates in UAE and USA; gained wealth of experience with 5* Hotels and 7*Cruise in the early career.

- Facilities & Operations Management Hard and Soft Services Management Business Continuity Management Facilities Capital Improvement Strategic Planning & Prioritization Systems -

- Demonstrated success in not just managing overall facility & administration operations for well-known companies, but also executing strategies and managing facilities to boost organisation’s image and enable new working styles & processes.

- Profit & value driven professional with pioneering success, business acumen, trusted service records and accomplishments in leveraging solid experience to deliver breakthrough results.

- Asset Management Programs Space Use Planning Facilities Design & Construction Facilities Operations Management Cost Estimation & Budgeting Audit & Compliance Central & State Regulations Project & Operational Management of Facilities Resource Management & Optimisation Housekeeping Operations Waste Management Logistics Management Team Training & Development Infrastructure Development Public, Corporate, and Customer Relations SLA / KPI Management Change Management Monitoring MEP Services Event Management (Small & Large Scale) Process Management – Documentation, Validation and Implementation Transitions (Internal & Cross-cultural) Outsourced Services / Subcontractors Management -

n BUSINESS SKILLS ACQUIRED

Strategic facilities management expert with core skills in developing and implementing strategic soft & hard services and facilities asset management plans with an aim to deliver continuous operational improvements across the corporate property portfolio.

Expert in Facility Management and strategizing maintenance of equipment, civil structures, housekeeping, environment & aesthetics, security systems, contract management, vendor development and management of various emergencies; instrumentally provided Administration & Facilities support to Government & Civil organizations.

Deft in managing multiple projects in various phases of development in order to meet or exceed established goals with primary focus on specific needs of client, vendors, contractors and stakeholders.

Hands-on experience in fortifying relationships with consultants and clients and liaising government officials/ regulatory bodies for fulfillment of statutory obligations and finalising strategic alliances.

People manager with ability to influence and develop high caliber enthusiastic teams; proactive and inquisitive professional with a service-oriented philosophy, committed to deadlines and quick turnaround times with problem-solving skills.

Professional Accolades: Employee of the Year @ Emirates Group / Employee of the Month from One & Only Royal Mirage / Employee of the Year from DMCC Concordia / Awarded with appreciation certificate by Silver Sea Cruises.

n EMPLOYMENT JOURNEY

Designated as Facilities Manager

Mubadala -Aabar- PROPERTIES, Abu Dhabi (Jun 2015 to Present)

h KEY RESULT AREASh

Facilities Management

Recommending solutions for operational problems in work schedules, non-routine service, personnel utilization and non-scheduled jobs.

Directing and guiding FM Teams for seamless delivery of hard as well as soft services on the Aabar Property Portfolio of mixed-use buildings, residential units and commercial premises.

Creating & implementing budgets & annual plans to managing facilities as per organisational needs; obtaining approvals for CAPEX.

Checking daily operations checklist, random site checking, evaluating weekly reading and reports for the smooth running of the operations.

Supervising and controlling outsourced services viz. Technical, Housekeeping, Transport, MEP, cleaning, security, pest control, window cleaning, waste management and landscape, etc.

External Service Provider Management:

Preparing scopes for the contractors, appointing, negotiating with and finalising service agreements with reliable contractors for execution of servicing works as per budgeted parameters.

Setting-up RFP for the contractors, evaluating performance as per the agreed terms and conditions of the contract and as per health and safety requirements according to the current legislation.

Attending meeting with contractors for the building handover, verifying documents and recommending the required changes.

Maintenance & Operations:

Ensuring proper maintenance of building services (Electrical, Air-Conditioning, Plumbing, Fire Fighting, Landscaping, Housekeeping, Civil Works, etc.)

Leveraged skills in planning, maintenance of buildings equipment and other facilities by applying best practice facilities management, to deliver business-focused built environment.

Monitoring planned preventive maintenance (PPM), by reviewing reports, schedules, spare parts required to avoid major breakdown in equipments and buildings.

Rendering quality control support in terms of operation process, resolution time, and reduction in the number of business partner complaints.

Ensuring proper operational and maintenance contract with utility suppliers such as, chilled water, gas, electricity, water etc.

Audits, Statutory & Compliance, Documentation and Certificates:

Interfacing with auditors for conducting internal & statutory audits and evaluating internal control systems to highlight & implement corrective actions.

Leveraging skills in documentation, implementation and execution of audit requirements, interaction with Regulatory bodies, work place audit and achieving no noncompliance.

Acting as liaison with local regulatory agencies for the environmental program, ensuring submission of applicable environmental reports and advising employers / employees on safe & healthy work practices & health / safety management systems.

Inspecting machinery, equipment and workplaces & ensuring suitable protective equipment, such as hearing protection, waste water pollution protection and electricity cost.

Vendor Management

Playing a key role in vendor selection, vendor quality assessment, vendor evaluation, negotiation, contract and agreement to ensure that equipment and services are of acceptable quality, competitively priced, and delivered on time

Controlling cost, budget and optimize profits by service level agreements and coordinating inspection of the incoming materials to ensure compliance to standards

People Management

Liaising with other cross-functional team for hassle-free execution of daily operations in order to ensure appropriate communication between the team and to avoid conflicts.

Monitoring, recruiting, training & motivating the manpower & ensuring quality deliverables as per business requirements.

Imparting training the team for ensuring optimum performance and enhancing their professional and soft skills.

n PREVIOUS ENGAGEMENTS

Facilities Manager Etisalat Facilities Management, U.A.E. Aug 2013 to Apr 2015

Held accountable for managing over 100 sites across UAE including Dubai Health Authority, Awqaf, Musanada Al Ain Mosques, General Civil Aviation and Nakheel Projects, etc.

Imperative in managing Ministry of Social Affairs buildings across UAE and provided/monitored the performance of FM services, MEP & civil works, cleaning, waste management, security, pest control, landscaping consumables, event and warehouse management.

Agile role in arranging staff accommodation, transportation, food, uniforms and laundry and evaluating the performance and activities of the outsourced and in-house services, equipments, and design.

Conducted site inspections, bidding /proposal for the new projects; provided propositions for future improvements in terms of service, cost, procedure, identify benchmark for services, and integrate management ideas.

Provided leadership to a manpower of 1000+ staffs and helped in recruitment process, conducting orientation and deploying appropriate staffs to the sites.

Collected & prepared quotations for consumables from suppliers by evaluating and negotiating better price for FM services and consumables required for new phases to provide better quality and competitive price.

FM Services Executive SERCO, Zayed University, Abu Dhabi, U.A.E Jan 2012 to Jul 2013

Applied overall industrial experience in managing and coordinating all soft and hard FM functions for assigned Zayed University buildings in Abu Dhabi where 3000+ students’ strengths.

Provided insight and solutions for operational problems in work schedules, non-routine service, personnel utilization and non-scheduled jobs, and policies & procedures for Zayed University housekeeping.

Assessed and planned complex housekeeping programs and schedules while diligently interfaced the cross-functional and major departmental operations to ensure cleanliness and maintenance of assigned facilities.

Liaised with external service providers for timely availability of pest control, window cleaning and landscape services, etc.

Facilitated audit of local area OHS compliance with regards to risk, emergency and hazardous waste management operations; planned and conducted meetings with subordinates/subcontractors to ensure compliance.

Assisted in determining fiscal requirements and preparing departmental budget; monitoring, verifying and reconciling expenditure of budgeted funds; and ensuring compliance with University policies and procedures.

Villa Community Supervisor ALBARARI VILLAS, Dubai Dec 2010 to Jan 2012

Essentially looked after all of the villa services aimed at ensuring smooth business functioning covering operations & maintenance of villa facilities, overseeing & agreeing contracts and providers for services (security, parking, cleaning, catering, technology), maintaining & controlling stocks, and ordering consumables within budgets and cost parameters.

Developed and built positive relationships with residents, tenants and guests

liaised with other departments within the organisation, e.g. catering for conferences, and relevant external agencies

inspect the community, roads, pathways, canals, gardens and bridge’s to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary

Supervised the work of cleaning and maintenance and security staff and ensured the standards are maintained

Responsible for taking the final snag list,co-ordination with construction team, and ensuring all snags are completed prior to the key handover.

FM Services Supervisor CONCORDIA DMCC, Dubai Jun 2009 to Dec 2010

Recruited to manage facilities of 10+ high rise buildings viz. office and residential towers in Jumeirah Lake Towers.

Essentially looked after all of the services aimed at ensuring smooth business functioning covering operations & maintenance of facilities, overseeing & agreeing contracts and providers for services (security, parking, cleaning, catering, technology), maintaining & controlling stocks, and ordering consumables within budgets and cost parameters.

Strategically contributed in developing monthly & annual budgets and reports and submitting the same to Housekeeping Manager with key involvement in staff appraisal, training & development and ensuring adherence to the KPI and SLAs across hierarchy.

Supervised multi-disciplinary teams of staff including cleaning, maintenance, grounds and security executives and guiding them to deliver best and basic facilities services.

Involved in managing all the window cleaning (Rope access and cradle) and pest control treatments in accordance to the safety standards and periodic inspection of health and safety standards.

Housekeeping and Laundry Supervisor Emirates Airline Hotels and Resorts (5* Rated), Dubai Jun 2008 to Jun 2009

Accorded for setting-up more than 400 guest rooms including suites, restaurant, bars, and swimming pool as a pre-opening team member.

Maximised profitability by revenue enhancement and cost control; established new working practices, and led the team by example to obtain highest level of customer service and satisfaction.

Directed the operations with key accountability of handling staff uniform, guest laundry and restaurant linens, housekeeping consumables, cutleries and crockeries, and maintaining the housekeeping inventory and budget.

Ensured consistence, compliance, cleanliness and improvement, when necessary within the constraints of Emirates

Aided in staff appraisal, training and development, ordering the flowers, soft drinks and other linen items.

Other Engagements:

Silver Sea Cruises, Miami U.S.A - 7*Cruise (Aug 2007 to Jun 2008)

Assistant Cabin Steward

One & Only Royal Mirage-Dubai, UAE - 5*Hotel (Dec 2005 to Aug 2007)

Housekeeper

Le-Meridien Kovalam, India- - 5*Hotel (Dec 2002 to Dec 2005)

Floor supervisor

n SCHOLASTICS PORTFOLIO

MBA - Human Resource Management Annamalai University, India 2005

Completed Master of Commerce (M.Com.) Madurai Kama Raj University, India 2003

Bachelor of Commerce (B.Com.) Calicut University, India 2001

Bachelor of Tourism Indira Gandhi National University, India Pursuing

Other Credentials:

BIFM- Level 5 pursuing

Diploma in Civil Engineering-SN Education Trust, Tamil Nadu, India-2002-2005

Diploma in Hotel Housekeeping Management from India Government – 2001-2003

Master Diploma in Environmental Health and Safety from India Govt. – 2017-2018

Computer Literacy: Well versed with MS Office Utilities, Opera, FSI, SAP and Hotelier Software’s: Micros Software

n PROFESSIONAL ENHANCEMENT (CERTIFICATION & TRAININGS)

CFM and member of IFMA

PMP- pursuing

NEBOSH and BICS Trained and Certified

Emirates Group Dubai: First Aid Training, Customer Service Training, Fire & Safety Training, HACCP Training, Internal Customer Training, Chemical Hazards & Precautions, and Telephone Etiquette Training

DOP – Delivering Our Promises (HRD Royal Mirage)

First Aid Training from Dubai Health Care Center

Basic Food Hygiene from Johnson Diversy, Dubai

Business Writing Skills from Spear Head

IPAF Training from Man Lift Group

Work at Height from Euro Link

Fire & Safety Training from One & Only Royal Mirage Dubai

Customer Awareness Training from Royal Mirage Dubai

n PERSONAL DOSSIER

Date of Birth: 25th April 1981 Nationality: Indian Marital Status: Married

Languages Known: English, Hindi, Malayalam, Tamil and Kannada Driving License: Valid UAE Visa Status: Employment

- References and other verifying documents will be furnished upon request -

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