MISS. SHEILA L. RUSSELL
Experienced Customer Care Agent
Experienced customer service lead representative looking for a position where my keen ability can thrive in a fast paced environment, talent for diffusing customer escalations, and strong problem-solving skills can be effective.
Work Experience: Uniquely Lurie Assistant Executive, LLC Virtual Assistant-Wichita, Kansas, 08/2018 - Present
Responds to all customer service issues
Typing and data entry for medical and legal documents
Transcription for medical, legal and captioning
Handles client accounts and social media
Marriott International Loyalty Care Reservation Specialist Wichita, Kansas, 01/2018 11/2018
Respond to incoming calls regarding hotel reservation bookings member account balance inquiries and issues
Providing accurate information regarding hotel property features, loyalty program & amenities.
Utilizing counselor approach to offer complete customer satisfaction on all calls whether sales or customer service related.
Convincing customers to book hotels, by giving them many options of choosing and helping with decision making and credit card processing.
Evan's Corner Store Cashier Customer Service Wichita, Kansas, 04/2016 11/2017
Received payment by cash or credit cards.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning and end of each shift.
Greeted customers and answered customer inquiries.
Education: Certified Nurses Assistant, Donnelly College (2008)
Associates Business Management
Legal Administrative Assistant,
50 wpm, word, spreadsheets
Available on request
Kansas City Kansas Community College 08/2008-08/10
Charles A. Jones Skills Center (2006)
Charles A. Jones Skills Center, Sacramento, California (2006)