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Customer Service Administrative Assistant

Location:
United States
Salary:
17.50
Posted:
May 17, 2019

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Resume:

MISS. SHEILA L. RUSSELL

**** *. ****** ****** *******, KS 672**-***-*** 2093 ac9el4@r.postjobfree.com http://linkedin.com/in/sheila russell a02a9a16a

Experienced Customer Care Agent

Experienced customer service lead representative looking for a position where my keen ability can thrive in a fast paced environment, talent for diffusing customer escalations, and strong problem-solving skills can be effective.

Work Experience: Uniquely Lurie Assistant Executive, LLC Virtual Assistant-Wichita, Kansas, 08/2018 - Present

Responds to all customer service issues

Typing and data entry for medical and legal documents

Transcription for medical, legal and captioning

Itinerary management

Handles client accounts and social media

Marriott International Loyalty Care Reservation Specialist Wichita, Kansas, 01/2018 11/2018

Respond to incoming calls regarding hotel reservation bookings member account balance inquiries and issues

Providing accurate information regarding hotel property features, loyalty program & amenities.

Utilizing counselor approach to offer complete customer satisfaction on all calls whether sales or customer service related.

Convincing customers to book hotels, by giving them many options of choosing and helping with decision making and credit card processing.

Evan's Corner Store Cashier Customer Service Wichita, Kansas, 04/2016 11/2017

Received payment by cash or credit cards.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning and end of each shift.

Greeted customers and answered customer inquiries.

Education: Certified Nurses Assistant, Donnelly College (2008)

Medical Terminology

Skills:

References:

Associates Business Management

Legal Administrative Assistant,

GED

Computer

50 wpm, word, spreadsheets

Available on request

Kansas City Kansas Community College 08/2008-08/10

Charles A. Jones Skills Center (2006)

Charles A. Jones Skills Center, Sacramento, California (2006)



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