Executive Customer

resume

R. Kamalakkannan

Mobile No : 988-***-****

E-Mail : ************@*****.***

Career Objective:

To organize my environment and achieve challenging goals through strong will and consistent hard work.

Work Experience:

I was joined as Customer support associate in First source Solution Ltd (Airtel) on Dec’09 after one year becoming MIS Executive till Nov ‘13

From Nov’13 to May’16 Worked in TATA Tele service Ltd as a MIS Executive And EMF coordinator.

From May’16 to April'17 Working in Reliance Communication Pvt Ltd as a MIS Executive And EMF coordinator and Handling NEP Portal.

From Jun’17 to till now Working in Hexaware BPS Ltd as Senior Executive on International process for Billing (Tele2) Netherland .

FirstSource Solution ltd

Worked as senior support associate from Dec’09 to till Nov 22 ‘13.

Responsibilities

Billing Discrepancy complaints

Handing the Customer disputes related to Billing

Validate the Customer Eligible plan and Packs

Trainee for new candidate’s

Handling postpaid connection

Supporting/updating the Customer plans using ICRM

MIS (Management information System) Responsibilities

Download the DATA from iCRM and allocated to associate

Consolidate the DATA

Daily Sending Pending report to client & Our Manager

RCA, Rejection Analysis, Waiver Posting Analysis,

Floor Monitoring, clarifying billing related queries new joiners.

Week Report & Monthly Report sending to client. Volume analysis. Hourly inflow anaysis

Analysis to reduce the complaint

TATA Teleservices Ltd

Worked as a MIS And EMF coordinator from Nov’13 to May’16.

Downloading the Self certification Data from Google Drive for Other Operator and Prepare Partial Sc for TERM Submission.

Consolidate Monthly Submission Data For TERM.

Preparing the Data For TERM Submission (New Sites & Up gradation).

Handling EMF Survey Testing and BB Survey Testing.

Handling EMF Audit Survey and Preparing EMF Audit Survey Report For TERM Submission.

Preparing the EMF Survey Report For TERM Submission.

Preparing the BB Testing Survey Report For TERM Submission.

All Kind of MIS(Excel)Work has been Done.

Reliance Communications

Working as a MIS And EMF coordinator from May’16 to April'17.

Downloading the Self certification Data from Google Drive for Other Operator and Prepare Partial Sc For TERM Submission.

Consolidate Monthly Submission Data For TERM.

Uploading the Data in NEP (New Sites & Up gradation).

Uploading the Partial SC (OTS) in NEP.

Preparing the EMF Survey Report For TERM Submission.

All Kind of MIS (Excel)Work has been Done.

EMF Audit Handling and Report Preparing.

Biennial Report preparing and Uploading in NEP

Hexaware Technology Ltd (BPS)

Working as Senior Executive from June’17 to Till now.

Billing Discrepancy complaints

Handing the Customer disputes related to Billing.

Validate the Customer Eligible plan and Packs

If Customer have dispute about the bill,we have to Credit or Debit.

Handling postpaid connection

Supporting/updating the Customer plans using ICRM.

Program Languages Skills:

C,C++,Visual Basic and XML

HTML

Package Skills:

MS-Office

MS-Access

SQL

Personal Skills:

An Energetic & Enthusiastic youngster.

Good in Technical Knowledge.

Self Inspired & Motivated with excellent attention to detail.

Fastidious in learning New Technology.

Good Team Player.

Skilled in Decision Making.

Ability to work Independently & Manage multiple tasks simultaneously.

Having Good Interpersonal communication skill.

Failure analysis mentality, troubleshooting, Planning & Organizational Skills

Excellent Time Management skill

Academic Profile:

M.A (History) Completed in Loyola College of Arts and Science, Chennai on 2009

B.A (History) Completed in Periyar.EVR College of Arts and Science, Trichy on 2007

HDCA computer application course completed in CSC,Chennai 2009

Personal Details:

Father name : K.Ramasamy

Address : 780 –Errikarai, Gandhi nagar, Sholinganallur,

Chennai-119.

D. O. B : 27-05-1987

Martial Status : Married

Linguistics : Tamil & English

I declare that the above furnished details are true to the best of my Knowledge.

Place: Yours Sincerely,

Date: (Kamalakannan.R)

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