Objective: I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself.

Hospitality Industry

Profile at a Glance:-

A dynamic & competent hospitality professional with over 8 years of experience; strong background in managing teams and handling customer services.

Solid interpersonal and communications skills in building key alliances retaining customers, having dealt with a diversity of guests and individuals.

Highly organised & dedicated with a positive attitude. Self motivated; able to set effective priorities and handle multiple assignments under high pressure within tight deadlines; adapt easily to new concepts and responsibilities.

Consistently exceed assigned goals and customer service expectations.

Areas of Expertise:-

Client Management

Persuasion Skills

Shift handling

Employee management and supervision

Problem solving & conflict resolution

Customer Service Management

Time management

Job profile:-

AMAZON FULFILLMENT SERVICES (VANCOUVER)

Customer return department.

Checking and ensuring products are in perfect condition when they are retuned back.

Entering the product information on the computer.

Coordinate with supervisors and team.

Ensuring no product is been sent without proper inspection.

JMD LIMITED-(INDIA)

WELCOME CUSTOMERS AND GUESTS.

TO CO-ORDINATE BETWEEN OFFICE VISITORS AND HRS.

TO ATTEND THE CALLS AND ARRANGE MEETING OF CLIENTS WITH THE M.D

ARRANGING MAINTENANCE VISITS AND LOGGING THE DURATION THEREOF.

TO RECEIVE, DIRECT AND RELAY TELEPHONE MESSAGES AND FAX MESSAGES.

TO RECORD AND HANDLE ALL INCOMING AND OUTGOING CALLS.

TO ASSIST IN THE PLANNING AND PREPARATION OF MEETINGS, CONFERENCES.

RESPONSIBLE FOR DAILY CLEANING AND GENERAL MAINTENANCE OF THE OFFICE.

TO MAINTAIN THE FILES OF ALL DEPARTMENTS LIKE SALES,MARKETING.PROJECTS

Ambience Mall, Vasant kunj-(INDIA)

ASSISTS GUESTS IN LETTING THEM KNOW VARIOUS OUTLETS IN MALL PREMISES.

PREPARE DAILY REPORTS FOR THE SMOOTH OPERATIONS OF THE MALL.

SUPERVISE JUNIOURS AND ENSURING THEY LEARN COMPANIES STANDARDS TO PERFECTION.

EFFECTIVE HANDLING OF REGULAR CLIENTEL.

STAFF MANAGEMENT

ENSURING NONE OF THE CUSTOMER GETS DISSATISFIED BY TAKING CARE OF THEIR NEEDS.

REPORTING EVERY MAINTENANCE ISSUE TO THE MAINTENANCE TEAM.

TAKING COMPLAINTS FROM ALL STORES IN MALL AND ENSURE THEY ARE SORTED OUT ASAP.

Pizza Hut, (Delhi)-(INDIA)

(A LIESURE RETAIL DIVISION OF DEVYANI INTERNATIONAL LTD.)

Job Profile:-

MANAGING DAY TO DAY OPERATIONS OF THE RESTAURANTS.

PREPARING DAILY REPORTS WHICH WOULD HELP IN RUNNING DAILY OPERATIONS.

STAFF MANAGEMENT.

BUDDY TRAINER FOR NEW JOINEES AND ENSURE THEY LEARN COMPANIES PROCEDURES AND STANDARDS.

COMPILATION & CONSOLIDATION OF INVOICES.

EFFECTIVE HANDLING OF REGULAR CLIENTEL.

ENSURING TEAM IS ACHIEVING DESIRED SALES TARGETS BY MOTIVATING AND ENCOURAGING THEM.

ORDERING OF FOOD WITH MANAGEMENT ACCORDING TO DAY TO DAY CONSUMPTION.

MANAGING WEEKLY ROASTER FOR TEAM WITH MANAGEMENT AS PER MANPOWER REQUIRED FOR THE SHIFT.

CONTROL WASTAGE OF FOOD MATERIAL.

INVENTORY OF STOCK ON DAILY BASIS.

TAKE CARE OF FIFO AS IT TO BE FOLLOWED.

Achievement:-

Was part of the pre-opening team of the first ACDR restaurant for Pizza Hut in India at Ambience Mall Vasant Kunj.

Handled the hosting department for five successful International Visits at Ambience Mall including visit of Mr. David Novak-(Managing Director YUM Internationals)

Was also part of team responsible for getting 96% YTD score in CMS which is highest in entire DIL at Ambience Mall Vasant Kunj.

KEY STRENGTH:

1. Excellent team building skills as well as capable of handling tasks independently with same efficiency.

2. Capability to handle volumes of work with Speed & perfection.

3. Good interpersonal skills. Good at verbal as well as written communication

4. A Flair for hospitality and interaction with guest in order to get first

Hand customer feedback.

5. Dedication & commitment to organizational objectives and hospitality industry as a whole.

6. Self-motivated with a strong desire to learn and excel.

(DEEPIKA)

DEEPIKA

E-mail – ac8x24@r.postjobfree.com

Mob: - 778-***-****

50, Westowanis Dr

Etobicoke, ON-M9W6X4

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