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Project Management

Springfield, IL
March 24, 2019

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Spandana Suresh Duggi

Email: 217-***-**** (CDT)

Springfield, IL


I am a highly-motivated and result-oriented Business analyst/Scrum Master/ Project Management professional with a diverse educational background in monitoring variances, identifying business trends and recommending appropriate actions. A team player with a demonstrated ability to interact effectively with coworkers and a certified Scrum Master professional along with extensive focus on Agile and Project Management principles. I would like to utilize my technical and management skills for achieving the target and developing the best performance in the organization while being resourceful, innovative and flexible.

Business analyst/Scrum Master/ Project Management professional in IT industry for 5 years.

Certified Scrum Master (License# 940115) with working knowledge on Scrum artifacts as well as Agile, SDLC concepts of Project Management and workflow (Sprint Planning, Daily Scrum, and Sprint Review & Sprint Retrospectives).

Knowledge in preparing Business Requirement Document (BRD) and Functional Requirement Documents (FRD), User Interface Document (UID) and creating Prototypes, User Stories, Requirement Traceability Matrix, developing customers/stakeholder’s satisfaction.

Good understanding in Software Development Life cycle (SDLC), Software Testing Life Cycle (STLC), and implementing different software methodologies like Agile, Scrum and Waterfall.

Hands-on experience writing SQL queries to analyze data sources and database schemas.

Experience in analyzing and creating Context Diagram, Process Maps, Use Cases, Activity Diagrams, Data Flow Diagrams, and Sequence Diagrams using MS Visio, Top Team Analyst and Bizagi Modeler.

Hands-on experience in visualizing data for analysis using Tableau 2018.3.

Well-versed of web development using .Net framework.

Proficient in planning and executing projects related to application improvements with the ability to elicit requirements effectively from stakeholders and implementing solutions to meet those needs.

Experience in problem solving, requirements elicitation and analysis, prioritizing work/tasks, recommending and implementing process improvements and project management skills.


University of Illinois at Springfield, Springfield, IL. M.S. Management Information Systems. May 2019

Courses: Management Information Systems, Technical foundations of Information Systems, Managerial Decision Support Systems, Database Management Systems, System Analysis and Design, Project Management, Business Process Modelling & Innovation, Business Process Management & IT Governance, Management Information Systems Design & Research Methods, Operations Management, Data Mining for Business Analytics, Data Communication.

BVBCET University (VTU), Hubli, India. BE. Computer science Engineering. Jun 2014



Scrum Master (License# 940115), Applied Analytics using SAS Enterprise Miner.

Project Management tools

MS Office, MS Excel, MS Project, MS Visio, Top Team Analyst and Bizagi Modeler

SDLC Methodologies

Agile, Scrum, Waterfall


SAP Workflow Builder, MS. Visual Studio, ARIS, CSM, JIRA, SPSS Loader, SAS Enterprise Miner, Tableau, Android Studio 3.0, Eclipse, TFS, SharePoint, IBM Lotus Notes, IBM Same Time, Cisco Jabber, WebEx, Skype for Business, Zotero


Basics of Java, C#.NET, HTML, CSS, JavaScript, PHP


Oracle 11g, SQL,PL/SQL


Illinois Department of Human Services/Department of Innovation & Technology, Springfield, IL Oct 2017 - Till Date

Role: Project lead/Scrum Master

Project: Office 365 Rollout

Worked as Project lead/Scrum Master for Office 365 upgrade for the Department of Human services, an 11,000+ employee agency with over 150 offices throughout the state of Illinois.

Worked cohesively with developers, other team members, and testers, writing test plans and test cases.

Organized & facilitated sprint planning, daily scrum, Retrospectives, Stakeholder meetings and encouraged team members make progress to goals each day.

Responsible for coordination with end users, business management and technical staff.

Responsible for investigating and resolving issues with stakeholders to enhance work efficiency by ensuring requirements are met by conducting quality assurance tests.

Utilize project management skills by preparing project schedule for planning and executing plans on time, documenting and maintaining, project tasks, deliverables, risks issues and meeting notes.

Perform test planning, execution and documentation for daily build releases.

Maintain issue logs and document problems along with resolution assistance.

Provide analytical decision support and assistance to the technical team using data reporting and visualization.

Responsible to prepare the Burndown chart after every release.

Role: Project lead/Scrum master/SharePoint developer

Project: BPM SharePoint Reorganization

Worked as Project lead/Scrum master/SharePoint developer for BPM SharePoint Reorganization project which is primary resource for project managers and business analysts for state of Illinois staff.

Organized & facilitated sprint planning, daily scrum, Retrospectives, Stakeholder meetings and encouraged team members make progress to goals each day.

Responsible to collect requirements from stakeholders, preparing user stories, Prepare project schedule, planning sprints, conducting daily scrum meetings and provided training to all other teams.

Worked closely with Project owner in backlog management and continuous delivery of features.

Developed and maintained applications test cycles, troubleshoot/correct deficiencies and managed/updated tasks in the process as they occur.

Maintained applications to insure acceptable levels of service by monitoring and correcting break/fix issues, executing routine processes, applying and testing necessary updates/patches, provide recommendations on additional functionality.

Educate and reinforce scrum technology and agile framework to key stakeholders and team.

Role: Scrum Master/ Business Analyst

Project: SUPR Monitoring System

Worked as Scrum Master/ Business Analyst for SUPR Monitoring System.

Organized & facilitated sprint planning, daily scrum, Retrospectives, Stakeholder meetings and encouraged team members make progress to goals each day.

Coordinate with project teams to define and schedule work, identify delivery timelines and get acceptance on expected outcomes.

Facilitate team demonstrations during each agile sprint to the Release.

Communicate current and upcoming product releases from the team.

Report any external dependencies/blockers that impact the team, sprint and project deadlines.

Created clear, unambiguous and measurable initiative-based requirements that meet needs identified within organizational contracts and project charters and are aligned with business objectives.

Created and maintained application architecture documents that demonstrates the function of the application and how information received from the interface with the application flows within the business.

Performed feasibility studies and provide recommendations for process improvements within application and business performance.

Used the Agile Method to create and modify design specifications during the definition and design Phases of project to create current and future state within the business case that demonstrate the proposed project representation.

Created and maintained user interface requirements from business and system requirements.

Incorporated the user interface designs into the detail user specifications document that is presented to the development team.

Organized and facilitated JAD sessions with project stakeholders to solicit functional and technical specifications.

Created use cases that allow stakeholders to experience and critique the function of a product prior to its release.

Performed user acceptance testing (UAT) from approved use cases to demonstrate project functionality to all stakeholders.

Identified, documented and presented all business challenges to project scope.

Organized and facilitated formal review of all business and functional specifications with organizational and other external customer stakeholders.

Role: Business Analyst

Project: DSA/IGA/MOU Monitoring System

Worked as Business Analyst for DSA/IGA/MOU Monitoring System.

Analyze and document customer requirements, business process as well as create Use Case diagrams.

Prepare specifications for development to provide accurate statements of work for change requests.

Aid the Software Development Manager pertaining to the management of customer's technical expectations.

Coordinate securing of test data from client for development testing and user acceptance testing (UAT).

Assist with developing and executing user acceptance test plans.

Performed Gap Analysis and Identified impact areas by documenting the AS-IS and TO-BE processes and provided recommendations for process improvement.

Monitor testing for compliance with agreed specifications.

Deliver technical hands-on expertise where needed.

Researched, learned and helped the team and organization on how to use Agile/SCRUM practices and values to delight the business unit.

Conducted IT Governance meetings via WebEx to increase stakeholder engagement and bridge the communication gap.

Developed and maintained working relationships with business/cross-functional stakeholders to create an enterprise culture of trust and transparency that are essential for agile development/project management.

Tata Consultancy Services, Bangalore, India Aug 2014 - Jul 2017

Role: Business Analyst

Project: Supply chain network capability.

Managed development activities in an Agile and Waterfall development environment.

Responsible to collect requirements from stakeholders and preparing user stories.

Responsible for developing and controlling project scope.

Responsible for developing use case for current state and future state of system using MS. Visio.

Developed and managed project plans using Microsoft Project.

Performed simulation testing, maintained and documented the product configuration details of the mailing system.

Responsible for training and supervising a team of 4 to 5 fellow interns to develop the code for user stories.

Obtained a first-hand experience in collaborating with cross-functional teams and customers in an agile methodological approach.

Role: C#.NET, SQL developer

Project: Hudson’s Bay (HBC).

Responsible for designing Web-based ASP.NET Internet applications linked to firm-wide SQL databases.

Troubleshot and resolved bugs in .NET applications to ensure optimal development environment.

Developed WinForms user interface projects with initial layout and base controls.

Created prototype and production-level object-oriented applications throughout software development lifecycle, including design, modeling, coding, testing, and documentation.

Responsible for performing manual testing of code in testing environments.

Responsible for migration of code in testing and pre-production environments.

Analyzed business, functional, and technical requirements to make sure project met expectations.

Responsible for designing .NET system architecture for ASP migration project.

Responsible for supervising junior developers throughout migration project lifecycle.

Developed enhancements to enterprise financial planning Web-based .NET application

Liaised with production team to analyze bugs and resolve issues.


Awarded with “Business Process Management” and “IT Process Management” certificates from University of Illinois Springfield, Springfield, IL

Star of Month and Star of the Quarter awards in TCS for development activities.

Participated in state level hockey women’s championship and awarded as State winners twice.

Participated in various cultural events and hosted many events.

Project team participated in “International conference on Emerging Trends in Electronic, Computer Science and Information Technology” held at Hyderabad. Presented our paper EYEPOP an emerging Doctors application using Google Glass and won the Best Research and the Best Paper award.

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