Objective: seeking General light Warehouse.
Computer Skills: Microsoft Office Business Suites Excel, Word, Groove, OneNote, Outlook, Power Point, Internet Explorer Google, Fox Fire, Office Tools McAfee Security Suites, CRM Systems. Pallet Jacks, RF Scanner, AS400 inventory systems.
CERTIFICATIONS COMPLETED VARIOUS AND NUMEROUS ON THE JOB TRAINING, SEMINARS, WEBINARS AND RETAIL CORRESPONDENCE COURSES. COMPLETED OVER 5,000 HOURS OF CORPORATE CLASSROOM TRAINING
Related certification and training: Store Management, HR, Operations Management, Sales Management Merchandising Management and Inventory Management
Ombudsman - Mediator – Day captain /Call for Action @FOX5 WAGA TV 04/2008 – 6/2012
Responds, investigates, and resolve consumer concerns in a timely and professional manner via: letters (public, BBB, Attorney General, Letters to companies President), Emails, telephone calls, voice mail, and faxes) on clients’ behalf.
Counselor - Mentor/ American Hospice 04/2007 – 07/2014.
Skills & Abilities
Customer Focus, Interpersonal, Tracking Budgets & Expenses, Pricing, Market Knowledge, Recruit, Train, Evaluate, Utilize Labor Management Tools, Effective Scheduling to Maximize Productivity, Profitability, and Margins,, Counsel Direct Reports, Results Driven, Strategic Planning, Management Proficiency, Expert Merchandising, and Inventory Management, Operations Management, Forecasting, Organizing, Coordinating, Analytical Problem solving, decision Making, Effective Communicating both Written & Oral, Strong Computer Literacy, Flexible, Excellent Time Management, Expert P & L discipline with Big Box Budgets Experience.
Obtained and Surpassed Sales Goals Consistently, obtained bonuses in all areas of Operations where applicable, Coach, motivate and Assist Team Members in achieving personal and individual Sales Goals.
Resolve Customer Problems or Complaints by Determining Optimal Solutions, Ensure Interior and Exterior of Location is Maintained to Company Standards for Safety and Asset Protection, Ability to Communicate with all Levels of Management including Senior Management Staff VIPs.
Have managed up to up to 100+ Associates and up to 12 Direct Reports. Hands-on-Approach Leading by Example and through Existing Coaching Tools, Effectively Manage Employee Turnover, provide a Positive Working Environment and Handle Employee Issues Appropriately and Timely.
Temp Worker TRC Staffing, Norcross GA 10/2019 – present
Various temporary warehouse short term assignments.
SAS RETAIL SERVICES / ADVANTAGE SOLUTIONS MARS PET DRT 04/2018 – 7/22/2018
Provide service to 55 regional Wal-Mart stores
Provide inventory integrity through count corrections
Monitor promotional displays and new items cut ins at shelf.
Climb ladders, handle packages of up to 50 lbs.
ADVANTAGE SOLUTIONS. DRT MARS PET. MASTER MERCHANDISER PART TIME/FULL TIME. 04/2015 – 04/2018
provided service to the following retailers: Kroger, Publix, Petco, PetSmart, Target & Walmart Stores.
Made coverage and frequency for 102 stores calls per cycle. 100%
Led nation as the number 1 DRT in Mars pet program by breaking all bench marks
Received excellent evaluations.
ATA RETAIL SERVICES, Knoxville, TN., Area Supervisor (Atlanta, GA) 02/01/2014 – 04/2015
Responsible for 12 merchandisers for the successful execution of clip strip program.
Hired, trained and evaluated new merchandisers. Responsible for payroll and safety.
SUNDRIES WORK GROUP, NORTH WILKESBORO, NC Part Time Merchandiser Consulting 09/2013 – 01/14/2014
Perform resets, plan-o-grams implementations and post graphics implementation.
Perform sales analysis within 30 to 45 days after project is completed.
CONSULTING 03/2009 – 04/2013
Provide field support to the banking and other financial instructions acting as a liaison between creditor and debtor. Subcontract Work. Consulting contract jobs in retail to independent business owners.
MERCHANDISING CONSULTANT AFILLIATATION NATIONAL ASSOCIATION RETAIL MERCHANDISERS 11/2007 – 09/2013
Provided expertise to retailers in areas such as: merchandising, mystery audits, new store openings and process evaluations and implementation with national merchandising firms such as: Field Marketing, SPAR-GROUP, Retail Integrity, and CROSSMARK Inc. in such roles as: Project Management, Project Lead, Lead Merchandiser and Consultant.
GENERAL MANAGER (PROMOTED) HHGREGG
Competencies: Human Resources, specifically: recruiting, hiring, training and development, performance management, payroll, and scheduling work place associates. 12 direct reports 60+ associates.
Managed store business operation, including profit and loss, facilities management, safety and security, loss prevention (shrink), banking and return policies.
Product management, including ordering, receiving, price changes, handling damaged products, and returns.
Team development, facilitating staff learning and development.
Problem solved, handle unusual circumstances and complaints by determining optimal solutions.
Achieved monthly, quarterly, annual profit, sales goals and audits.
Effectively managed employee turnover provided a positive working environment and handled employee issues appropriately and in a timely manner. Managed big budget commission sales environment.
Temp TRC Staffing ((Cingular Wireless)
Gained new skills and certification through temp assignments i.e. call center environment and collection techniques with auto dialer system.
STORE MANAGER TOYS R US
Responsibilities: frontend operations management, Inventory Management and Guest Services. 3 direct reports. Training hire as needed, extensive problem solving, and corporate directives.
Provided “a breed a part “level of customer services.
ASSISTANT GENERAL MANAGER BEST BUY CO INC.,)
Responsibilities: Inventory Management integrity, accuracy, reconciliations and adjustments of variances, return policies. Provided performance management, staffing, management proficiency, coaching, coordination, developing standard, strategic planning and quality management.
Merchandise Management, pricing, ad set, standards, and facilities management.
Maintained quality service by enforcing established and organization standards. 6 direct reports
Operations Manager COMPUTER CITY INC,
Responsible for sales and bottom-line profits of the store. Recruit, hire, train, evaluate and counsel store employees, schedule, organize and direct assignments.
Developed and implemented employee performance evaluations and improvement plans.
CITIZEN POLICE ACADEMY/ COMMUNITY EMERGENCY RESPONSE (VOLUNTEER PROGRAM)
12-week training certification program (F, E.M.A Certified program).
Currently enrolled. Thursday nights 6pm – 9pm completion expectation 06/30/2019.
UNIVERSITY OF MARYLAND / Adelphi Maryland A.A
Major: Business Management
WEST GEORGIA COLLEGE / Carrollton, Georgia
Studied Liberal Arts
FRANKLIN COUNTY HIGH SCHOOL / Carnesville, Georgia
School of Administrative Services, Ft. Jackson SC
Certification: 75F Information System Management Systems; 75D Personnel Record Specialist
Completed required term of service received Honorable discharge Leadership Development Training Certificatiom.