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Sales Service Representative

Montreal, QC, Canada
March 16, 2019

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** **. **** ****** ****, # ***

Montreal, Quebec, H2Y 3S5

Tel: 514-***-**** /

Languages: English and French (written and spoken)


2018 to date Writing and editing

2015-2017 Counsellor (Practicum) Batshaw Family Center

Meeting with clients

Evaluating clients and assessing their needs

Providing psychological treatments to clients

Reporting to the Court

Offering group counselling (anger management)

2011-2014 Author/ Akiiki Publishing Ltd.




2010 -2011 Client service Representative/ Kitco Inc.

Sale of investment products (precious metal) to clients

Providing information to clients concerning the Bullion markets

Providing information to clients concerning their investment accounts

Promoting and selling the different investment products available

2008-2010Self-employed Author

Published a book entitled ‘’Happiness is Calling You’’ for the

US and Canadian markets through Yorkshire Publishing

Selling the book to the public

Promoting the book and the message embedded

2008-2009 Client Service Representative (Technical support) Fido/Rogers

Sales and billing services

Providing billing information to clients

Client retention and sales

Promoting and selling the different products offered by Fido

Handling calls from unsatisfied clients

Offering technical support to clients

2004 - 2007 Client Service Representative Bell Canada – Sympatico (Calian Ltd)

Sympatico - Sales and billing division

- Accounting details provided to clients

Employee Best Performer – Client sales and retention

Sympatico office in Montréal, Quebec

Employee of the Month most of the time and coach

Providing billing information to clients

Client retention and sales

Explaining and sales of the different products offered by Bell Canada

Expertise in handling unsatisfied clients

Winner of the “ MSN Microsoft Prize 2005- Sympatico ” (sales)


2015-2017 Yorkville University, Fredericton, New Brunswick

-Master’s in Counselling Psychology

-Practicum at Batshaw Family Center, Montreal

2013-2014 Concordia University, Montreal

-Full time courses pre-requisites to qualify for

a Master Degree in Psychology

2011-2013 Concordia University, Montreal

-Full time courses - BA in Theology

2010-2011 Concordia University, Montreal

-Full time courses (5 night week) pre-requisites

to qualify to a BA Degree in Theology

2005-2007 Canada Education, Montreal

- French - Advanced level

2004-2005 Concordia University, Montreal

- French - Advanced level (with honor)

2002-2004 St-Paul College, Montreal

-French - Intensive courses

1996-2000 Carleton University, Ottawa

-Bachelor of Art

Major in Sociology and Anthropology

1994-1996 Lisgar Collegiate, Ottawa -Secondary Diploma (Pre-university)


Member of the CCPA (Canadian Counselling and Psychotherapy Association)


Exceptional client services

well suited to deal with both satisfied and unsatisfied clientele

and solve their problems efficiently

Knowledge and use of psychology when dealing with clients in

the field of communication

Supervision and staff training

General accounting

Typing and knowledge of Word processing

Knowledge of Word Perfect, Internet explorer, Outlook, Power

Point, Microsoft Word and Excel

Filing and data archives, etc.


-Public relations


-Human Ressources

-Administrative Manager

-Personal management

-Prompt and easy learning



-Able to perform in fast pace conditions combined with

an excellent communication and inter-personal skills

-High degree of confidence when dealing with employees

and management

-Excellence in both oral and public presentations

-Very detailed and able to be multi resourceful when accomplishing

different tasks and supervising projects and other works

-Can handle several tasks simultaneously

-Hard worker

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