Customer Service Assistant

Jeffrey Serwinski

Campus Address: *******.*********@****.***.*** Permanent Address:

*** * ********* ** 817-***-**** 1803 Estates Drive

Arlington, Texas 76019 Mansfield, Texas 76063

GOALS:

My long-term goals are to work towards a leadership position in a field of interest and further grow my skill in data analytics, finance, software and the IT field.

SUMMARY OF QUALIFICATIONS:

Proficient in C++, C#/Python, and Java

Experience with HTML, Javascript and SQL.

Proficient in Microsoft Excel, Word and Access.

Proficient in Stata

Customer service experience

IT support experience

Familiar with popular financial ratios

Experience with data analysis

EXPERIENCE:

CONHI Support, University of Texas at Arlington, Arlington, Texas June 2018-Current

Student Assistant for CONHI Support

Supervised testing and use of computer lab and computer lab assets.

Helped troubleshoot everyday issues that Nursing faculty had with their computers.

Setup new employees with full computer setups.

Americado, Fort Worth, Texas October 2017-February 2018

Bartender/Server

Bartended private parties, weekdays and weekends.

Gave top notch customer service and worked as a team with other servers to promote each other’s self-interests.

Counted cash in register at the end of shifts, verified server checkouts and locked up what they owed the restaurant, along with their checkout and receipts.

EDUCATION:

University of Texas at Arlington, Arlington, Texas Expected Graduation: May, 2019

Bachelor of Science in Economics, minor in Business Administration

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