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Manager Store

Newark, Delaware, United States
March 12, 2019

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** ******* ***** *****

Dover, DE 19901



I have over 14 years of management experience. I am looking for a position where I can grow and further my career for the long term. I am highly motivated and have a sense of urgency, ability to train, coach, and motivate staff, quickly adapt to adjusting daily plan by prioritizing tasks in a fast paced environment, ability to create a selling environment and keep my team engaged. I believe if you utilize all the resources and tools that are provided to you and serve your clients and employees with World Class Service you, your team and company will be unstoppable. EXPERIENCE

SOMA Ellenton, FL 2018-2019

Assistant Manager

● Supervised associates engaged in sales, inventory receipt, reconciled cash receipts, and performed services for customers.

● Modeled sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommended merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.

● Maintained a visually appealing store, ensured proper housekeeping, visual merchandising, and organization are kept to the highest standard. Trained associates on visual merchandising techniques to ensure store is maintained at all times.

● Administered all operational processes including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories. BED BATH AND BEYOND Brandon, FL 2017-2018

Department Supervisor

● Responsible for driving sales by assisting Store and Assistant Store Managers in executing daily priorities, including customer service, merchandising, product knowledge training and development of the store associates all to the Company standards.

● Responsible for working with team associates on customer services, selling skills and product knowledge.

● Perform a wide variety of activities aimed at driving sales and promoting and managing the training and development of associates in my department.

● Serve as the subject matter expert and is responsible for ensuring that all business initiatives are implemented and executed per Company standards.

SAKS FIFTH AVENUE Ellenton, FL 2016-2017

Area Sales Manager

● Was responsible for achievement of Sales, Controllable Profit, EBITDA, Payroll Management, P&L performance, and email capture rate.

● Supported the selling and service processes; provided leadership and motivation to team in achieving sales goals, driving omni channel growth and execution of company initiatives

● Supervised store payroll rate and expense; Monitored staffing and ensured scheduling aligned with overall business needs and traffic flow.

● Developed and retained direct reports, ensuring their readiness for increased responsibilities and provided a bench of internal talent who were upwardly mobile to fill critical positions.

● Managed poor performance and terminations appropriately, in partnership with the Employee Relations Service Center and Legal department, to improve overall productivity.

● Supported achievement of the inventory shortage strategy, results, and concerns, the Store Audit, and communicated policies and procedures to store populations and performance of the team AVEDA Sarasota, FL 2013-2016

Lead Advisor /Visual Specialist

● Achieved sales and service results by supporting store events, building relationships and driving transactions.

● Assisted Store Manager and Assistant Store Manager with the development of team talent, including training during meetings.

● Assisted with daily store operations including team communication, maintenance and organization of the store.

● Followed corporate directives on visual set ups and vendor shops, yet utilize my keen merchandising eye and fashion forward displays.

● Responsible for incoming receipts and transfers of visual merchandising props, fixtures, and supplies.

● Organized, enhanced product presentation and installed all event signing and graphic collateral. AMERICAN EAGLE Dover, DE 2011-2013

Assistant Store Manager

● Motivated team through a compelling vision and direction to encompass American Eagle Outfitter’s core values.

● Communicated clear expectations and hold the store team and themselves accountable to achieving all brand, performance and behavior standards.

● Partnered in store’s execution of all merchandise processing and flow to the floor in conjunction with exceptional backroom standards.

● Directed and executed strategic, brand appropriate merchandising to maximize sales and presentation standards.

● Drove AE brand loyalty through demonstrating sales leadership, coaching and connecting with the customer experience.

● Partnered with Store Manager in the execution of the store business plan that drive KPI results and maximizes business opportunities.

RUGGED WEARHOUSE Charlotte, N.C. 2009-2011

Assistant Store Manager

● Partnered with store manager to ensure that sales goals were met or exceeded by extending and modeling outstanding customer service on the sales floor.

● Worked closely with corporate office via in person or email communication with vice president, buyer, district manager, loss prevention manager, and merchandisers.

● Analyzed department sales by reviewing merchandise flow report and discussed findings with buyer to determine progress or regress of items.

● Designed and maintained dynamic window and interior displays by repositioning: fixtures, mannequins, and visual elements in order to market products effectively.

● Implemented strategies and initiatives to achieve or surpass business goals by delegating and monitoring daily goals and tasks of subordinates.

● Innovated methods to generate and exceed sales goals without compromising regulations. Compliant with direct replenishment and recovery programs.



Bachelor of Science in Retail Marketing and Management 2004 Associate of Science in Fashion Merchandising 2002 TRAINING

J.C. Penney Management Training Program 2005

Fashion Retail Practicum 2002

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