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Java Assistant

Chicago, IL
March 08, 2019

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Muhammad Abrar Patel

**** *. ******* *** • Chicago, IL 60659 • 872-***-**** •

Career Objective: Seeking an entry-level IT or intermediate position to advance my career in a high-level professional environment that will enhance knowledge, skills, and experience.

Education & Certifications:

DePaul University(MS Computer Science) Chicago, IL Expected Spring 2021

Northeastern Illinois University Chicago, IL August 2012 to August 2017

Bachelor’s Degree in computer science

Focus: Informational Technology and Network Security

Technical Skills:

Programming Languages: JAVA, C#, PYTHON

Web Development: HTML, CSS, JavaScript, jQuery, PHP

Database Management: SQL, MySQL, phpMyAdmin

Mobile Application Development: IOS Swift, Android JAVA

Virtualization tools: Oracle VirtualBox, Microsoft Server 2003

Certificates: 1) TestOut Certified Network Pro 2) CYBRARY Communication & Network Security

Career Experience:

July. 2018 – December 2018

BHI Support Agent Blue Cross and Blue Shield Association Chicago, IL

Responsible for customer software application issues reported to helpdesk via phone call or email requests.

Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.

Producing and managing formal procedure documentation artifacts.

Feb. 2018 – May. 2018

IT Help Desk Analyst New World Van Lines Chicago, IL

Dealing with front end user issues remotely and locally.

Manage Active Directory & Office 365 with any new users / group changes

Troubleshooting issues with computers and partially with servers

Create training material for end users for various softwares

Oct. 2012 – Jul. 2017

Student Computing Services Lab Assistant NEIU Computer Labs Chicago, IL

Assured quality of service in public computer labs

Served as a staff consultant to users.

Evaluating and troubleshooting hardware and software issues with computers and printers

Assisted in training new employees

Academic Projects:

Sudoku Puzzle solver- Developed Sudoku puzzle solver program that generates a random sudoku puzzle for computer to solve using genetic algorithm.

Developed Sudoku solver using C# programming language and Visual Studio 2013 development environment.

Video Game Store Web Store- Created a video game store fan website for latest games, news, and accessories.

Created database using SQL query language, phpMyAdmin, and MySQL database.

Developed webpage using HTML, CSS, JavaScript, and PHP using Sublime editor.

Medical Clinic Database- Developed a medical clinic database for hospital workers.

Created database using SQL query language, phpMyAdmin, and MySQL database.

Developed the application for users using Java and implementing SQL inside of Java.

Sending Web Form to Email- Produced a webpage form that sends the form directly to any email address.

Created the client side of webpage form using HTML and CSS using Microsoft Visual Studio

Created the server side of webpage using C#.

Work Authorization: US Citizenship

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