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Customer Service Administrative Assistant

Calgary, AB, Canada
March 04, 2019

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** ******* ***** **

Calgary, Alberta T2Y 2K4

Phone: 587-***-****


Profile: Energetic and enthusiastic individual who demonstrates a strong ability to work as a team member.


2010- 2013 Bishop O’Byrne High School, Calgary, AB 2013-2014 University of Lethbridge, Lethbridge, AB – Theatre Education 2015-2017 Mount Royal University, Calgary, AB - Child Studies (Child and Youth Care Counsellor)

2018-Present Mount Royal University, Calgary, AB – Social Work Training:

• Standard First Aid CPR/AED Level C (Canadian Red Cross)

• Emergency First Aid CPR/AED Level C (St. John’s Ambulance)

• ASIST and SafeTalk

• ProServe

Employment Experience

March 2018- August 2018

Family Support Worker, Assure Community Services

• Providing supervision and support during family visits, to ensure that the children are safe and cared for properly, and that the parents are learning proper parenting skills.

• Writing reports of supervised and one-to-one support visits, to provide social workers with detailed updates on how the families are progressing.

• Provide one-to-one support to children and youth who need a mentor. April 2016-October 2017

Shift Lead-Youth Counsellor, Radisson Group Home Hull Services

● Developing a service plan for youth on my caseload and communicating and coordinating with the other members of the case team.

● Responsible for following client’s individual program plans

● Completing Progress Reports

● Completing AWOL, critical incidents and noteworthy reports

● Driving youth to appointments and home visits

● Using Therapeutic Crisis Intervention training to de-escalate crisis situations

● Medical administration

● Cooking meals

June 2015- May 2016

Morning Wake Up Therapist, Society for Treatment of Autism

● Responsible for following clients’ specific behavioural plans

● Assist clients in their daily morning routines including bathing, eating breakfast, taking medication, and dressing

● Work efficiently on a team so staff and clients are safe August 2014-December 2014

Supervisor, TommyK Play

● Responsible for performing weekly audits on work supplies and café food

● Monitor work ethics of other team members, and make sure daily checklists are being completed

● Provide medical attention to children who have hurt themselves

● Perform safe counts, and cash deposits

September 2014-October 2015

Server/ Assistant Manager, Infusion Contemporary Cuisine

● Perform daily duties, to keep the restaurant clean and ready for guests

● Serve tables in a friendly and informative manner

● Assist other servers with their duties to maintain proper flow

● Handle customer complaints and/or concerns politely, with dedication to customer care and happiness

● Manage stress during peak restaurant times, and keep staff team organized September 2010-September 2011

Customer Service, Mark’s Work Wearhouse, Calgary AB

● Provided enthusiastic and respectful customer service to meet customer’s needs

● Performed cashier functions and processes

● Organized and rearranged stock

Volunteer Experience:

April 2016

Sexual Exploitation Awareness Conference and Resource Fair

• Help prepare certificates and resource bags for conference

• Help run the sign in table

• Attend workshops and aid anyone needing help navigating conference 2011-2013

Best Buddies

• Interact with the students who have special needs within school environment

• Build friendships and relationships with students in the program, to give them the full high school experience, that they deserve


• Jason Lang Scholarship-2016

• Marlene Kingsmith Scholarship- 2016

• Wood’s Homes Scholarship- 2016

• Rutherford Scholarship- 2013

• Young and Free Alberta Scholarship- 2013

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