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Sales Manager

Woodstock, Georgia, 30188, United States
February 11, 2019

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Brittany S. Brooks

** **** ****, *********, ** **120



Sales Enablement Associate June 2017 - September 2017 (Temp Remote Contract) Relayr, Inc., Berlin, Germany

● Provided support (remotely and in person) to a multi-national sales team

● Coordinated with sales leadership and executive management to define sales support initiatives

● Created unique written and digital content to educate the sales team and advance deals such as use cases, white papers, competitive information fact sheets, product collateral, and custom work

● Trained sales team on best use of marketing and sales enablement materials

● Managed the sales enablement content repository

● Determined content adoption metrics and define sales enablement best practices

● Conducted and reported on IoT market research.

● Planned and Coordinated Roadshow expos and other various sales events

● Attended Trade Shows (such as Cisco Live) with the sales team

● Onboarded new employees and trained current employees on updated initiatives

● Prepared and presented various reports to share with management.

● 90% Travel/remote assistance/work from home and 10% in office Sr. Consumer Support Manager May 2015 - March 2017 FactorTrust (TransUnion) Roswell, Georgia

● Managed a growing department of Consumer Support representatives for a fast paced, alternative credit bureau

● Responsible for training and development of skills for the department

● Assisted consumers with inquiries or issues regarding their credit report

● Processed fraud claims, Security Freeze Requests, and Opt-Out requests

● Worked directly with Financial institutions, other credit reporting agencies, and law enforcement officials to investigate and resolve consumer disputes

● Processed corrections and updates, and reissued report to consumer per FCRA Guidelines

● Processed complaints against the company issued through the CFPB and issued a formal response

● Documented policy and procedure for the department, including workflows, process management, creation of training manuals, and implementation of Best Practices

● Coordinated with Technical Development to identify and correct issues on the consumer facing website, as well as internal dispute management software. Tested code changes prior to implementation

● Analyzed raw data to identify trends in consumer disputes and inquiries

● Shared responsibility of being “On Call” during the hours that the business was closed. Closely monitored servers and response times during those times

● Utilized Salesforce and Spring CM for maintaining data and contracts

● Coordinated company events and social outings

B2B Commercial Returns and Logistics Coordinator February 2010 - May 2015 LG Electronics Huntsville, Alabama

● Supported B2B Customers with warranty claims related to TV’s, Monitors, and digital signage

● Analyzed data to predict commonality in product failures

● Maintained accurate inventory for 5 warehouses. Communicated with warehouse management daily to ensure stock complied with all cost-saving measures or needed inventory reduction Internet Support Technician October 2008 - February 2010 API Digital Communications Huntsville, Alabama

● Provided end user technical support for 35+ Telco and Internet Service Providers. Common issues supported were related to internet connectivity (dial-up, DSL, Fiber and Cable), authentication failure, hardware setup of modems/routers, email clients, webmail and general PC issues

● Remote monitoring of NOC equipment and DSLAMs for selected Telco customers

● Maintained internal support Wiki for technicians to utilize in issue resolution EDUCATION

A.A.S. Information Technology / Computer Networking Systems Administration ITT Technical Institute Bessemer, Alabama

Graduated with Honors, as class Valedictorian. Served as Student Ambassador and Liaison to the General Committee of Student Affairs. Member of the Society of Women Engineers. AWARDS

● LG Electronics B2B Department MVP

● Sprint PCS “Fundamentals of Sprint Quality”

● ITT Tech Student of the Quarter

● ITT Tech Honors in Academics


● Hubspot Inbound Marketing

● Hubspot Email Marketing

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