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Customer Service Insurance

Houston, Texas, United States
February 08, 2019

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**** ******* **** **. #**, Houston, TX ***** 713-***-****

Donovan E. Caine


Analytical, self-driven, and compassionate individual with a strong interest in providing quality healthcare services wanting to secure a position as a Patient Care Coordinator. Extensive history of engaging service achievements in various clinical settings.



Altus Infusion

Pearland, TX

Clinical Site Coordinator

Maintain electronic patient files and complete notations as directed by clinical personnel

Schedule patient visits, diagnostic testing, and any subsequent follow-up appointments

Review and reconcile patient charge documents

Identify and initiate alternative financial assistance as needed

Update relevant patient information to maintain an accurate patient file

Handle and process sensitive documents in accordance with local, state, federal, and company policies and laws


Harris County Pre-Trial Services

Houston, TX

Pre-Trial Officer

Investigate and compile information on people who were charged by Harris County with a felony or class A or B misdemeanor offenses, by interviewing the defendant(s)

Synthesize collected information into a report, which assisted the judiciary with release and detention decisions

Respond to requests from judges regarding criminal information of a defendant

Run NCIC/TCIC inquiries on defendant(s)

Collaborated with personnel in criminal justice and human services agencies, representatives of the legal community, and others to achieve department goals


L&S Associates

Lansing, MI

Insurance Verification Specialist

Maintained and updated insurance information for all patients

Coordinated patient data collection with various external referral sources

Assessed and adjusted insurance policy, medication and service(s) coverage as required

Communicated with physician’s offices for procedures pertaining to medication authorizations as needed

Investigated and resolved queries and complaints pertaining to urgent orders


Tulsa Public Schools- Campus Police Dept.

Tulsa, OK

Communications Specialist

Communicated succinct, accurate reports, both orally and written to Campus Police officers and administration

Provided quality customer service to the general public and school district employees

Assisted in the preparation of charts and documentation used to show statistics of issues involving school children within the district



Southern New Hampshire University

M.S. Human Resources

2012-2014 Western Michigan University: Thomas M. Cooley Law School


60 semester hours of curriculum completed

GPA: 3.2

2004-2008 Texas Southern University

B.S. Criminology

Communications minor


References are available on request.

Contact this candidate