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Manager Customer Service

Chicago, Illinois, United States
February 06, 2019

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George Johnson

Job Related Summary:

**+ years’ experience working as a Production Manager/ Plant Manager

Experience in planning production operations, establishing priorities and sequences for manufacturing products

Reviewed production and operating reports and resolved operational, manufacturing, and maintenance

Directed and managed plant operations for production maintenance, quality and shipping and receiving.

Managed capital asset maintenance


Bachelor’s in business administration


Self-Motivated, team oriented professional, with exceptional organizational and communication skills; greatly qualified in areas of pneumatic system operations, growth from within, developing reject systems, quality control, lean management, logistics, and customer service, seeking a position that will maximize current knowledge, education, and workforce experience.


o MS Outlook o Data Entry & 10-Key o MS Office

o PeopleSoft o Aetna EZ Link o Quick Books





Reviews production schedules to ascertain product data such as types, quantities, and specifications of products and scheduled delivery dates in order to plan department operations.

Plans production operations, establishing priorities and sequences for manufacturing products.

Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.

Prepares operational schedules and coordinates manufacturing activities to ensure production and quality of products meets specifications.

Develops or revises standard operational and working practices and observes workers to ensure compliance with standards

Resolves worker grievances or submits unsettled grievances to General Manager for action.

Compiles, stores, and retrieves production data.

Direct and manage plant operations for production maintenance, quality and shipping and receiving.

Coordinate plant activities through the planning with departmental managers to insure the total manufacturing objectives are accomplished in a timely and cost effective manner

Develop and control profits plans and budget

Implement cost effective systems of control over capital operating expenditures manpower wages and salaries

Manage capital asset maintenance

Establish and monitor overall plant performance for production and quality standards

Control and minimize labor overtime, premium freight and repair expenses

Provide leadership and training to accomplish the company goals and objectives

Incorporate shop floor organization and plant cleanliness among plant personnel

Provides direction, development and leadership to production supervisor




Managed and directs all phases of the Midwest Can operation through the administrative staff on order entry, purchasing, accounts payable, accounts receivable, and customer service.

Ensured the efficiency of all production operations at the plant and ensures that all work is performed safely and that the plant is properly maintained and kept in a neat and orderly condition.

Monitored manpower utilization for location.

Worked with Human Resources concerning recruiting, scheduling interview, selecting successful candidates and train all new hires.

Completed and submit weekly payroll. Including monitoring labor dollars spent, controlling and scrutinizing overtime, and monitoring time cards for accuracy. Abides by state and federal labor laws to adhere to specific state or federal requirements

Directed supervisors, train, lead and guide them to fulfill safety obligations, shop orders, maintain productivity levels, quality standard and motivate staff to perform up to production standards. Cultivate employees: Train, teach, coach and work with employees to strengthen their skill set. Provide them with vision, goals and directives that meet operations standards and are aligned with company vision. Actively work to cross train employees, utilizing skills best suited for specific jobs, but preparing each for succession within the work environment.

Conducted performance evaluations and reviews on all employees. Properly track employee’s attendance, document employee issues, and consistently apply discipline measures to address poor performance and behavioral issues

Ensured that the location operates in compliance with all governmental regulatory requirements. Create visuals, provide timely information, evaluate safety programs, gage employee involvement, create and meet safety goals. Oversee and implement HR policies and procedures with all employees.

Ensured professional work environment exists daily by training annually, reviewing code of conduct, and specific mandatory annual training requirements Responsible for meeting monthly reporting deadlines, reporting accurate, up to date information.

Forecasted sales weekly & monthly. Controlling expenses, monitoring spending and eliminating waste when possible.

Implemented and direct product quality control efforts/procedures. Ensure that no product leaves the plant without being inspected for top quality and consistency according to policy. Coordinate and evaluate all equipment maintenance and repairs.

Ensured that all products produced at the plant and shipped to customers from the plant meet quality and customer requirements.

Inventory Control-Tracking incoming shipments, following up on outgoing shipments to ensure they are removed from schedule, and handling any inventory discrepancies immediately.

Reviewed raw materials needed daily. Order materials when needed, keeping ample supply to meet production needs.

Oversaw production scheduling, hold production meetings daily, and determine production issues with resolution in mind. Work with shop employees to ensure orders are on schedule to be delivered to the customer.

Unity Transportation Inc.



Oversight of the day-to-day transportation and office functions

Supervised/Developed a staff of 20 employees

Managed the department staffing by making the appropriate personnel decisions with respect to hiring, promoting,

disciplining, and terminating where necessary

Ensured all employees are properly trained in, Health & Safety procedures, Compliance programs and other pertinent policies and procedures

Implemented succession-planning processes by providing developmental training opportunities to identified personnel

Maintained accurate, up-to-date records on trip sheets, customer transportation forms, vehicle maintenance, fuel

purchases, incident reports, accident reports, vehicle condition reports and other records .

Assessed transportation and training needs: evaluated requests for service and current expertise levels of drivers, and created plans to assure that both adequate transportation and qualified drivers are available to meet current needs

Maintained accurate records/documentation of training, licensing, testing, physicals, driving records

Followed up with DMV and insurance carriers in the event of agency vehicle accidents



Operated assigned vehicle in a safe and courteous manner

Assisted passengers, including handicapped, in and out of the vehicle; operates ramps, lifts and securement devices as needed

Read and interpreted maps and driving directions to plan the most efficient route service for clients

Presented safety briefing to passengers prior to each trip departure

Performed minor maintenance tasks on assigned vehicle(s) as required

Coordinated the schedule for major or periodic vehicle maintenance with management and staff to minimize service


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