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Social Media Customer Service

Location:
Calgary, Alberta, Canada
Posted:
May 02, 2019

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Resume:

Priyanka Anerali

Email: ac8996@r.postjobfree.com; Mobile: +1-639-***-****

career objective

To acquire a challenging position in an environment where I can best utilize my skills and education and make individuals get the right solution

KRAs: Operations Client Relations Customer Service Documentation & Backend Operations Telephone Etiquettes

Professional Synopsis

Analyzing and Identifying potential candidates for admission in various academic courses across the globe.

Manage and Assist Student Visa Application process.

Manage and Assist Student Application process to various Universities across the globe.

Professionally certified in managing Human Resource activities like Manpower Planning, Employee Engagement, Grievance Handling, Recruitment and Selection, Payroll Processing etc.

Career Details

IDP EDUCATION CANADA

Period: September 2018- May 2019

Designation: IELTS Invigilator (University Of Calgary)

Responsibilities:

Assist with the setup of testing venues by laying out stationery, equipment, and test materials in accordance with IELTS regulations

Closely follow and enforce testing procedures and regulations

Assist candidates prior to the start of the test by directing them to their seats and advising them about possessions permitted in the testing venues

Ensuring that candidates do not talk once inside the testing venues

Invigilation during tests, greeting and accommodating Students on test date

Dealing with queries raised by candidates in accordance with IELTS procedures

Dealing with testing irregularities in accordance with IELTS procedures

Check attendance during tests

Control and manage the test environment

Perform regular identity checks prior to and during the test

IDP EDUCATION INDIA PVT. LTD.

Period: July’16- Jan’17

Designation: Academic Counsellor (Australia)

Responsibilities:

Single point of contact in counseling students to select programs and universities represented by the company.

Guidance in selection of right course as per the requirement of the students

Advise students with regard to universities on supplemental examinations, course registration and drop/add procedures, grade appeals, scholarships, subject withdrawal procedure, program withdrawals and transfers.

Tele and face-to-face counseling to prospective students, attending walk-ins, doing regular follow-ups and converting hot leads to Admissions for Australia

Prepare student applications for various Universities & giving regular feedback to students on the status of their applications in coordination with the Universities. Assisting students with their visa application.

Advise applicants, current students and other interested parties with regard to admission requirements, selection, course content, fees, graduation requirements, student loan requirements, student awards, accommodations, and the transferring of post-secondary credits.

Review the student profile and engage student in a needs based conversation to assist and guide potential education and career opportunities and address them on a daily basis

Manage and coordinate logistical details regarding critical dates, events, or changing processes within universities and university programs and actively convey this information to students via formal meetings and written material for current and prospective students. Take the initiative and find creative approaches to make each student and guardian experience feel personal.

Always excelled in exceeding targets and generating multiple leads and provide right guidance to Students

Welcome warmly students & meet their education service needs providing guidance, course and career counselling

Gathering and generating sources of business leads, always been passionate in working with Students

Support required day to day operational activities, including, but not limited to university and student follow up, escalated counselling service requests, following up on student applications, filing, opening closing admission process

Coordinate internal and external communications regarding admissions, registration, examinations, scholarships, policies, procedures, scheduling and Banner student database usage for reports/processes.

Research and recommend students to the university representatives for scholarships/bursaries.

Participating in seminars and delegate visits, worked individually and in a team under minimal guidance

Strong networking skills and always maintain a positive and healthy professional relationship with organizations and clients and customers. Handle incoming and outgoing mail and phones

Strong ability to learn and think out of the box and find your way around any related software and social media tools

Active participation in LIS activities and organizing Education Fairs conducted by IDP

Experience advertising IDP events via LinkedIn or other similar platforms

Coordinating all operations of the IELTS Department – interacting with students and parents, assisting in filling the hard copy and online forms of IELTS, helping in the documentation required for the registration.

IDP EDUCATION INDIA PVT. LTD.

Period: March’15- Jun’16

Designation: Academic Counsellor

Responsibilities:

Handle inbound calls and assist the candidates accordingly. Also transfer them if required to the concerned person/team.

Make outbound calls as and when required to invite candidates for events and fairs

Effective time management and organization skills with the ability to thrive in an environment that changes daily and constantly provides new challenges

Follow up with potential candidates and update accordingly

Copy, fax, file and maintain paper or electronic documents and records

Weekly and monthly reports to the line manager, tagging and updating the status in OSCAR

Handle front office whenever required, always a quick learner and motivated to update and upgrade on a daily basis

Assist the documentation team on adhoc basis, highly professional and confidential with client data

Held promotions and campaigns via social media and different digital platforms to drive in hundreds of students in attending the event that led to potential students generating revenue to the company

Strong interpersonal skills, including the ability to build rapport and connections with customers

Handled documentation for a week as per the requirement when there was bandwidth crunch.

Participate in road shows and events and help the destination managers handle activities on adhoc basis as an usherer and record keeper

PACE OVERSEAS EDUCATION CONSULTANTS

Period: Aug’14- Feb’15

Designation: HR Recruiter

Responsibilities:

Guiding the students to recognize and achieve their educational goals

Helping students examine school programs, recognize their academic strengths and select a major

Coordinating with university administrators. Lead Projects in counselling and HR

Experience sourcing candidates using LinkedIn, Monster and/or other similar platforms

Generating and maintaining database for future requirements

Counseling candidates about their interests and suggest them accordingly so that they can explore

Arranging IELTS classes for students who are not up to the mark with their English language

GENPACT

Period: Nov’13- Jun’14

Designation: HR Recruiter

Responsibilities:

Screening of candidates on one-one basis to get competency profiles.

Counseling candidates about the various avenues that they can explore.

Generating and maintaining database for future requirements.

Preparation of weekly reports for the clients about the status of different candidates on boarded to them.

Conduct final round of interviews and salary negotiations

Tracking and coordinating with the selected candidates for final joining. Maintain MIS reports

Visit vendor locations to screen candidates. Schedule selected candidates for PHO and on boarding formalities.

VIRTUAL ADVANTAGE

Period: Apr’13- Nov’13

Designation: HR Recruiter

Responsibilities:

Understanding the client requirements with regard to their existing business activities, organizational structure and future growth plans

Mobilizing human resources through various means such as head hunting, advertising, references and existing databank, employee referrals, networking, training institutes, websites, walk-ins, groups and web portals like Monster, Naukri etc.

Screening candidates on one-one basis to get complete profile

Counseling candidates about the various avenues to get competent profiles

Generating and maintaining a database for future requirements

Preparation of weekly reports for the clients about the status of different candidates on boarded to them.

Conduct final round of interviews and salary negotiations

Tracking and coordinating with the selected candidates for final joining. Maintain Monthly MIS

ACADEMIC DETAILS

Nava Bharathi College of PG Studies (2011 – 2013)

MBA (Post Graduate Program in Management) Secured 69%

Specialization – Human Resource & Marketing

Academic Course Work

Project – Emotional Intelligence of Employees at Tech Magix IT Solutions, Banjara Hills

St. Francis College of Woman (2008 – 2011)

Bachelor of Art Secured 68%

Specialization – Economics, Public Administration and Political Science

Sri Chaitanya Jr College (2005 – 2007)

Intermediate Secured 65% Specialization - BiPC

TECHNICAL SKILLS

MS Office, Good Computer knowledge



Contact this candidate