Resourceful financial and customer-dedicated professional with immense firsthand experience in branch operational leadership and project management that have enabled growth and branch stability. Innovative, creative thinker with strengths in cross-functional guidance, working with numbers and figures, and creating and deploying regulation compliant implementation. Prepared to deliver strategic direction and guide teams via universal managerial skills including establishing goal focus and role expectations, aid with administrative and accounting/fiscal processing, fostering change, and driving productivity.
Strong Numeracy Skills Prioritization & Delegation Collections Account /GL Reconciliations Vendor Relations
Strong Written & Verbal Skills Financial Documentation Change Management FICO / Credit analysis
Training & Cross-Role Development Strong Interpersonal Skills Account Leveraging & Cross-Selling/Up-Selling
Database Entry Regulatory Compliance Thought Leadership Program & Product Management Needs Assessment
Self-Employed, Personal Investment Opportunity Plano IL 2016 – 2019
Took a temporary leave from career to design and build, from ground up, a luxury vacation rental home and business in Dominical Costa Rica.
Demonstrated time-management, organization, budgeting, and project management competencies.
Client Advisor Resource Bank, N.A. – DeKalb, IL 2000 – 2016
Analyzed & refinanced troubled debt and past due accounts / loans; Managed/analyzed credit reports/FICO scores; assisted customers with planning and programs aiding in increasing scores and credit worthiness.
Established and enriched relationships with prospective and current clients; generated leads, increased customer satisfaction, and delivered on company expectations and performance targets (leads, referrals, sales, collections).
Managed troubled loan renewals related to RESPA, HMDA, HPML, and HCM loans/programs; developed entry-level collections, refinance, and program advocacy aptitudes.
Offered personal, titled, and home equity loan services; processed, approved, and closed loans and documented accounts in adherence with policies and requirements.
Identified client needs via expert listening and strategic planning strategy; open various accounts including deposit, loan, insurance, investment, retirement, and annuity products; addressed inquires in a timely manner.
Managed a variety of bank documents including applications, credit reports, spreadsheets, personal and business financials, and other vital data needed to process services within compliance guidelines; aided upper management teams with report creation and analysis to maximize analytical processes and data to expand banking/lending practices.
Branch Manager Regency Savings Bank – Naperville, IL 1997 –2000
Delivered total oversight of $77M+ branch operations; talent acquisitions including recruitment and hiring.
Contributed to staff training and development and ensured personnel had the resources to perform role duties; provided ongoing learning opportunities which increased team industry knowledge and process effectiveness.
Collaborated with Head Teller to enhance and fine-tune teller line operations; supported operations and ensured teller operations were in compliance with bank, State, and Federal policies.
Contributed to the strategy and development of the bank-wide implemented Safety Deposit Box area; executed loss prevention processes and procedures with proven effective results.
Handled escalated situations with customers, staff, vendors, managers, etc. via excellent conflict management skills.
Assistant Branch Manager Regency Savings Bank – Naperville, IL 1991 –1997
Assisted retail operations for $250M+ main branch location; directly managed 4 personal bankers including training, scheduling, project assigning, and coaching/performance reviews.
Maintained Jumbo Portfolio via in-depth portfolio management skills; stellar communications, problem-solving, and leadership competencies which resulted in seamless portfolio growth and operations.
Worked with Seniors Club to increase community outreach and strengthen community bond; organized annual trips.
Attended Illinois Safe Box Association’s bimonthly meetings to stay abreast of leading industry trends and sought progressive ways to enhance the business.
Conducted GL and account reconciliations; updated reports, customer accounts, company metrics, etc. and ensured data was accurate.
Life & Health Insurance License & Annuity Sales experience with 20+ years development; Notary Public Certified
Fast and accurate data entry skills, computer proficiency in a Microsoft Office/Windows environment and prior experience working with banking, lending, and accounting software/CRM systems.
Accounting knowledge; payment processing, accounts payable/accounts receivable, Excel data sharing, and report creation.
Focuses on results to offer tailored solutions; goes beyond basic service expectations to help implement ample solutions.
Remains steady and thrives under pressure; utilizes challenging experiences to fuel motivation and productivity.
Analyzes vital and confidential business data to grasp issues, draw conclusions, and offer beneficial solutions.
Managerial skills focused on applying advanced practices to improve output, engagement, and enrichment of key metrics.
Demonstrated creativity in plan tactics; ability to see situations within a larger context linked to diverse industry services.
Proven time-management and due diligence resulting in full cycle operations management and timely goal attainment.
Allocates resources to achieve goals within tight deadlines and adheres to compliance standards; remains courteous during stressful, fast-paced scenarios.