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Manager Customer Service

Location:
Mumbai, Maharashtra, India
Salary:
Depends on company basis
Posted:
April 26, 2019

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Resume:

Girish.S.Hebbar

Emailid:ac87xz@r.postjobfree.com Mobile: 981-***-****

Seeking entry level in any Branch Banking Institution of high repute.

PROFILE SUMMARY

* Was working with small time Canadian Ad Company as a Team Leader from 15th Feb 2000 to 1st Dec 2002.

* Job Responsibilities:

1) Was handling a team of 5 people.

2) Selling of Pizza Hut outlets to customers.

3) Visiting customer’s offices and residences to source Pizza Hut outlets.

* Was working with Standard Chartered Finance Company as a Team Leader in an Outbound Sales Department from 25th Dec 2003 to 15th March 2006.

* Job Responsibilities:

1) Was handling a team of 8 people.

2) Sourcing of Dial a Loan on credit cards to Customers.

3) Sourcing of Loans at zero percent interest to Customers for 3 months.

4) Sourcing of Kuch be on Emi to customers for a tenure of 6 months to 48 months.

5) Preparing of day to day MIS.

6) Conducting morning hurdles with team members.

7) Motivating team members regarding how to speak to customers and close the call.

8) Handling of customers queries if any team member fails to close the call.

* Was working with Standard Chartered Bank as a Collection Agency Manager in Personal Loans from 1st April 2006 to 15th July 2011.

* Job Responsibilities:

1) Was handling an Agency of 15 people.

2) Was to collect money from customers either by visiting or by Telephone who had defaulted emi on Personal Loans.

3) Preparing of Mis of agencies.

4) Visiting of agencies to manage their day to day activities.

* Presently working as a Customer Service Executive (Head Cashier and Backup Teller Service Manager) at Standard Chartered Bank from 27th July 2011 till date.

* Job Responsibilities:

1) Presently working as a Head Cashier and Backup Teller Service Manager.

2) Handling of bulk cash deposits and withdrawals.

3) Handling of Foreign Currency deposits and withdrawals.

4) Handling of RTGS and NEFT transactions.

5) Handling of Pay Orders.

6) Handling of Customers cheque book and Debit Card requests.

7) Handling of Limex i.e. if a customer has deposited a cheque and the cheque is gone in to clearing reminding them to clear the cheque.

8) Taking printouts of all necessary documents for audit purpose.

9) Knowledge of Anti Money Laundering and KYC of customers.

SCHOLASTIC:

* 2002: Passed B.Com (Bachelor of Commerce) from Mumbai University Of College.

* 1997: Passed HSC (Higher Secondary Education) from Mumbai University Of College.

* 1995: Passed S.S.C (Secondary School of Class) from V.P.M English High School.

SUMMARY OF SKILLS:

* Excellent communication skills.

* Customer Relationship Management.

* Positive attitude towards work.

IT SKILLS:

Well versed with Microsoft:

MS Office, MS Word, MS Excel.

* Achievements:

* Was awarded as the best Sales Guy in an Outbound Call centre.

* Was awarded as the best Collection Agency Manager in the West Divison.

* Was awarded a Trophy and a Cash Prize during the demonetisation period.

PERSONAL SINPPETS:

* Date of Birth : 14th August 1978.

* Languages Known : English,Hindi,Marathi and Kanada.



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