Technical Support Customer Service
Resume:
Tyrell A.Whigham
Westerville, OH, 43081
E-mail: **********@*****.***
Objective: Keep obtaining knowledge and skills to become a valuable asset within Verizon Wireless. Also seeking challenging and rewarding career opportunities within the company.
Education: Kentucky State University (KSU) Frankfort, KY 40601 Bachelor of Business Administration/Accounting
Graduation Date: May 2009
Work Experience:
Verizon Wireless: Tech Expert (05/15-Present)
Coordinator Technical Support (06/12-5/15)
Assisted with Clnr POC for Tech Support
Assisted in Verizon Community Forums Project with ISO (June-July 2015 Completed NPS customer callbacks
Assisted as a POC for Technical Support (various teams) in supervisor absence
Performed side by sides for Customer Care Representatives in transition Assisted in supervising Core Representatives with Core supervisor Completed first half of A+ Certification, second half in progress Conducted team huddle presentations
Current team lead/POC for Team Baldwin
Completed Verizon Tech U courses
Assisted in side by sides for fellow team members
Verizon Wireless: Representative Customer Service (12/10 – 06/12) Contributed to customer growth through retail
Performed customer service duties to assist customers Handled various billing inquires
Performed technical support tier I troubleshooting Resolved various customer issues with problem solving Analyzed various accounts for proper customer promotions and offers JPMorgan Chase: DAC- Deposit Accounts Collections Collector (05/10-09/10) Collected on overdrawn checking and saving accounts Performed customer service duties
Performed account maintenance
Woodforest Bank Retail Banker (05/09 – 06/10)
Performed Opening and Closing Procedures
Handled various teller transactions
Preformed daily cash balancing procedures
Performed various account maintenance
Performed customer service duties
Maintained marketing goals
Computer Skills: ACCS, Excel Spreadsheet, Mars, Microsoft Word and Power Point, MTAS, Opal, Tax Software, Windows XP, and Windows 7. Activities /Awards: KSU Music Program: Marching, Pep, Jazz and Symphonic Band Member of Business Club-KSU School of Business
Member of Accounting Club- KSU School of Business
National Deans List
Henry Green Award for Achievement & Excellence in Music References Available Upon Request
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